770: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Rajan Mohan, the Chief Digital Officer of Ascension, and Eben Hewitt, the Chief Information Officer of Hyatt Hotels Corporation, share their experiences applying a product mindset to advance digital and technology capabilities at their organizations. Rajan explains the project-to-product transformation at Ascension, the shifting customer expectations around digital interactions, and the metrics he uses to measure the success of the company’s customer-centric culture. Eben expands on the role technology plays in customer care at Hyatt, the agile and data-focused culture at the company, and driving the long-term strategic mission through the day-to-day empowerment of teams. Finally, both executives speak on the organizational impacts of moving to a customer-centric mindset, the workflow changes as a result of that mindset shift, and the partnership between the CDO and CIO to advance digital within the company.
Applying a Product Mindset to Advance Digital and Technology Capabilities with CDO of Ascension & CIO of Hyatt Hotels | Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast - Listen or read transcript on Metacast
