How to Build a CS Team?
Episode description
Are you looking to build a successful customer success team? In this episode of the Tech People podcast, I talk with Antti Nevalainen, a Customer Success Coach at Catalyst Software, about his views on the subject.
Nevalainen highlights the importance of analyzing the customer journey to determine whether a human touchpoint is necessary. He shares tips on building a strong CSM team, such as identifying skill gaps, developing training programs, and prioritizing workload management to prevent burnout.
He also emphasizes the significance of remote team building and creating moments for social interaction to build trust and solidarity among team members. In addition, we discuss the importance of measuring success and proving the team's value to stakeholders.
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