Is your company culture equipped to harness the strengths of every generation? 💡 On this week's episode "Generations at Work", we have a dynamic conversation with Jocelyn Greenky Underwood , a seasoned expert in navigating complex business challenges. We explore the key shifts in company culture, universal principles for inclusivity, and how to leverage technology to unite different age groups. Jocelyn also shares wisdom from her book for those entering the workforce and crucial advice for toda...
Apr 09, 2025•26 min•Season 4Ep. 3
Want to turn data into actionable insights? 🤔 Are you tired of data just sitting there, not telling you a story?Join me as I chat with Chantel Wilson Chase , author of ' Measure Smarter 2 Know More,' about her TAP Method for unearthing data insights for greater impact ! We'll explore how to unlock the power of data and drive better results. This isn't just another data framework – it's a structured approach to unearth hidden insights and drive real impact. #DataAnalytics #DataInsights #TAPMetho...
Feb 25, 2025•27 min•Season 4Ep. 2
The insurance industry is ripe for disruption. It's often seen as slow, complex, and out of touch with the needs of modern consumers. But what if technology could change all that? Harry Croydon , the founder of MIC Global , discusses how AI and Machine Learning can be used to reach millions more people via embedded insurance products and has the potential to reshape the entire industry. Discover how this disruption could double the industry's size in the next few years! #InsureTech #AI #MachineL...
Jan 14, 2025•26 min•Season 4Ep. 5
In this fascinating episode, we’re joined by Sean Ren, Co-Founder of Sahara AI, to explore the transformative potential at the intersection of Blockchain and Artificial Intelligence. Sean delves into the major challenges his research has uncovered within the AI landscape , highlighting issues such as data security, ethical concerns, and transparency. He explains how blockchain technology offers innovative solutions to these challenges, providing a secure, decentralized, and transparent framework...
Nov 27, 2024•33 min
In this episode of #TechPeople, we are joined by Roy Avidor , Co-Founder & CEO at Cymbio , to dive into the fascinating world of online marketplaces. Roy shares his journey of building Cymbio and sheds light on why marketplaces have become such a pivotal sales channel for brands in today’s digital landscape. From understanding what truly defines a marketplace and how it differs from traditional e-commerce to strategies for maintaining a consistent brand identity across multiple platforms, Ro...
Nov 21, 2024•25 min
In our latest episode, we dive into "CX Innovation: Reimagining the Customer Experience!" with Nick Himo, Innovation Coach, who brings a fresh perspective on what it means to truly innovate in customer experience. Throughout our conversation, Nick shares insights on redefining innovation in CX, starting with the essentials: how organizations can foster a culture of innovation that keeps the customer front and center. We explore the main challenges leaders face in this journey and discuss strateg...
Nov 14, 2024•30 min
In this episode, I’m joined by Andy Yasutake, an Advisor and Investor and former global executive leader at Airbnb, LinkedIn, eBay, and Accenture. We delve into how Andy has been Bridging Tech and the Customer Experience at Global Scale throughout his career in some of Silicon Valley’s most forward-thinking companies leveraging his unique "Relationship-First" and psychology background to shape his career. We explore the challenges of delivering exceptional CX in the hospitality industry , highli...
Oct 30, 2024•37 min
In this episode, I’m joined by Ekta Chopra, Chief Digital Officer at e.l.f. Beauty, to discuss how technology is reshaping the way we experience and perceive the beauty industry. Ekta shares her insights on tapping into digital to help create a different kind of company by disrupting norms and shaping culture through inclusivity, positivity and accessibility. e.l.f. takes a unique and personalized approach to meet its community where they are and show up in a way that authentically resonates wit...
Oct 24, 2024•21 min
In today's rapidly evolving tech landscape, safeguarding AI systems from security threats is more critical than ever. Join me on Tech People Podcast as I dive into the complexities of AI security with Steve Orrin , Chief Technology Officer and Senior Principal Engineer at Intel Federal . Steve shares his expertise on the evolving threat landscape, real-world solutions to AI vulnerabilities, and the challenges of securing AI in a world where technology is constantly changing. Tune in to learn how...
Aug 28, 2024•35 min•Season 3Ep. 60
In this episode of Tech People , we explore how Gen Z is using technology to achieve financial independence. Our guest, Wesley Belden , Co-Founder and CEO of Raise Financial , discusses the unique financial challenges facing Gen Z, the innovative solutions they’re adopting, and the crucial role of financial education in empowering young investors. Tune in for insights on the future of Gen Z investing!...
Aug 14, 2024•18 min•Season 3Ep. 59
Looking to transform your customer service game? In this episode of Tech People, we dive deep into the world of customer service excellence with Bryant Richardson , President and Chief CX Officer at Real Blue Sky . Discover how to elevate your customer experience, build a customer-centric culture, and empower your team to deliver exceptional results! Bryant shares practical strategies and insights to help you unlock the full potential of your customer service department. Don't miss this essentia...
Aug 07, 2024•18 min•Season 3Ep. 58
Looking to elevate your Customer Experience strategy? In this episode of Tech People, I had the pleasure of speaking with Liliana Petrova , CEO/Founder of Petrova Experience and a true Customer Experience Visionary. Liliana shared her inspiring journey into the world of CX, offering valuable lessons and best practices she's picked up along the way. We explored the art of crafting exceptional customer journeys and practical strategies. Liliana also revealed her honest advice on managing stakehold...
Jun 18, 2024•25 min
Feeling overwhelmed keeping up with the ever-changing tech landscape? In this episode of Tech People, my guest David Bowman , joins me to explore a trend reshaping how companies build tech teams: the rise of the Fractional CTO. As the tech world speeds up, companies are embracing flexible tech leadership to stay nimble and win. But what's a Fractional CTO, and why are they so popular? David , a veteran tech leader who transitioned to this unique role, uncovers the challenges and rewards of this ...
Jun 12, 2024•22 min
The global marketplace demands exceptional CX, but navigating cultural nuances can be tricky. In this episode of Tech People, we welcome Dennis Wakabayashi , a highly esteemed expert in the field of cross-cultural Customer Experience. He is widely recognised as the Global Voice of CX, a testament to his extensive knowledge and influential presence in the industry. Throughout his career, Dennis has made significant contributions to the understanding and enhancement of CX across different cultures...
May 29, 2024•26 min•Season 3Ep. 55
AI continues to dominate headlines in 2024, but what does it mean for our data? This week, I'm delighted to be joined by Sorcha Lorimer , a leading expert in data governance. Sorcha is the founder of Trace Data & Privacy , a company helping organisations navigate the complexities of data privacy in the age of AI. She's here to guide us through a Practical Guide to AI & Data Governance. Ready to take control of your data in the AI age?...
May 22, 2024•24 min•Season 3Ep. 53
Building a customer-centric culture is key to sustainable growth in today's tech landscape. Join me on Tech People, as I welcome Rodney Galeano , EVP of Operations at Experior Global and a leader with extensive experience in this field. Rodney shares his insights on overcoming challenges and implementing a winning customer-centric strategy. Listen and gain access to valuable knowledge on elevating your customer experience!...
May 15, 2024•26 min•Season 3Ep. 52
What if your customers could become your biggest fans? This week I’m joined by Graham Clark , an expert with over 40 years of experience. We’ll share the steps to take your customer experience from "good enough" to outstanding and future-proof. Learn how to leverage technology, cultivate a customer-obsessed culture and keep your customers coming back for more!
May 08, 2024•39 min•Season 3Ep. 51
Ready to level up your investment experience? This episode of Tech People dives into the world of investor CX with Nathan Zahm , Head of CX Alpha at Vanguard . I chatted with Nathan about Vanguard's commitment to empowering individuals on their financial journeys. Tune into learn about the driving force behind Vanguard's CX focus, how to overcome challenges and seize opportunities in investor experience and to get a glimpse into the future of investor experience at Vanguard! Optimise your invest...
May 01, 2024•32 min•Season 3Ep. 50
Ever wonder why some brands leave you feeling happy and eager to return, while others leave you frustrated and wanting to jump ship? The answer lies in emotions! In this episode we welcome Doug Roerden , Head of Experience Design at FM Global , to explore the powerful link between emotional wellbeing and customer experience. We discuss how businesses can tap into the power of positive emotions and the role of employee wellbeing. Can prioritising emotional wellbeing be a sustainable competiti...
Apr 24, 2024•25 min•Season 3Ep. 49
Feeling burned out? You're not alone. In this episode of Tech People, we speak about the critical topic of mental health in the workplace with Dr Grant H Brenner , a psychiatrist, psychotherapist, and mental health expert. Dr. Brenner unpacks the causes of burnout, explores solutions for individuals, and offers guidance for companies looking to create a more supportive work environment. This episode is a must-listen for anyone in tech feeling the strain or for managers looking to boost employee ...
Apr 17, 2024•21 min•Season 3Ep. 48
Struggling to build a diverse and inclusive team in the tech industry? Ken Coyne, host of Tech People, speaks about the ongoing challenge with Kesi Johnson , a passionate advocate for gender equality. Johnson, founder of Parity , a powerful network for women and non-binary leaders, investigates both progress made and persistent challenges in tech. Tune in for actionable strategies and inspiring stories that will help you create a more equitable workplace....
Apr 10, 2024•22 min•Season 3Ep. 47
This episode of Tech People dives into the world of AI-powered conversational assistants in the contact centre industry. Ken Coyne chats with Thomas Rocharz , Director of Contact Centers at Cape Air . Join the conversation to learn how Cape Air leverages cutting-edge AI to streamline customer interactions, resolve inquiries efficiently, and ultimately, enhance the overall passenger experience. From faster response times to personalised recommendations, discover how AI is revolutionising customer...
Apr 03, 2024•24 min•Season 4Ep. 46
Struggling with low customer loyalty and a stagnant NPS? This episode of Tech People is your key to unlocking explosive growth! Join us as we chat with CX expert Zanna Van Der Aa . She'll reveal the FASTEST ways to skyrocket your NPS, expose common pitfalls businesses make (and how to avoid them!), and share practical strategies to turn passive customers into fans. Learn how to leverage data, empower your employees, and use NPS to drive continuous improvement. Ready to transform your customer ex...
Mar 27, 2024•33 min•Season 3Ep. 45
What's the future of the Business Process Outsourcing industry? This episode of Tech People will shift your perspective on BPO! Let's welcome Henry Svendblad , the CTO of Company Nurse powered by Lintelo . Learn about his journey from traditional to subscription-based outsourcing. Explore the challenges, inspirations, and digital solutions driving this revolutionary change....
Mar 20, 2024•23 min•Season 3Ep. 44
Let's take a different approach! What's the connection between football and CX? This week's guest will tell us all about it! Meet Greg Uglioni , also known as the CX goalkeeper! Discover the strategies behind fostering fanatical customer loyalty and cultivating a winning team culture. Get ready for a game-changing episode that merges the world of sports with business insights!
Mar 13, 2024•19 min•Season 3Ep. 43
Ready to discover the future of marketing? This week it's time for AI marketing! Meet Kevin Neary , an expert with a proven track record of balancing cutting-edge technology to drive business success. Explore the revolutionary impact of AI on customer engagement, from hyper-personalisation to predictive analytics and beyond. Don't miss out - listen and learn all about AI-driven marketing!
Mar 06, 2024•27 min•Season 3Ep. 42
Join me in this week's episode of Tech People with Brian Lawlor , Group Chief Commercial Officer at B4B Payments – A Banking Circle Group company. With over 20 years of industry expertise, Brian unravels the challenges and trends in B2B payments. Understand the transformative power of seamless cross-border transactions and the shift towards digital solutions. From the decline of traditional banking to the rise of virtual cards, Brian shares insights about the B2B space. Listen to strategic advic...
Feb 28, 2024•23 min•Season 3Ep. 41
There’s no company without a culture. Whether it’s considered a crucial aspect or completely disregarded, it is there to stay. So, what should we do to foster a culture that’s beneficial to everyone within an organisation? In this week's episode of TechPeople, we’re joined by Shelley Shaffery , a seasoned DevOps lead who's not only shaping technological advancements but also revolutionising workplace dynamics. Shelley will be sharing her firsthand experiences and success stories in creating a mo...
Feb 21, 2024•31 min•Season 3Ep. 40
Ever wondered what sets successful startups apart from the rest? Today, we're exploring the roots of success! Discover how a strong company culture in the early stages can shape the trajectory of a startup's journey towards sustainability. Joining us is Cambron Henderson , a seasoned startup pro with 20+ years of experience, ready to share her insights on the topic. Ready to gain insights on building a thriving company from the ground up?...
Feb 13, 2024•27 min•Season 3Ep. 39
On this episode of Tech People, we're on a quest to understand the intricate web of AI and tech trends shaping our online existence. Lindsey Witmer Collins , Founder & CEO of CSM at WLCM App Studio and our expert guest, allows us to understand the challenges and opportunities of innovation and the responsibility that follows. How can we ensure a positive digital inheritance for future generations? Can we create a tech legacy without compromise? Tune in to find out!...
Feb 07, 2024•35 min•Season 3Ep. 38
