Addressing CS in the Current Market with Paypal!
Episode description
It is a challenging time in customer success with the current market conditions but what are key issues and how can we address them? I'm delighted to be joined at Money 20/20 by Rik Goslinga, Senior Director of Enterprise Customer Success Europe and Australia at Paypal. Rik shares what customer success means to his team and how it is all about helping customers grow.
He provides fantastic insights into the challenges they face such as how they are improving the checkout process and trying to get his customers to use PayPal for all their volume. I loved listening to his focus on people and learning how they shifted from a responsive to a proactive approach when dealing with customers such as helping them to leverage real-time data from Paypal.
It was also very exciting to learn about his future plans and his thoughts on AI. This is a must-listen for anyone looking to improve their customer success. As Rik says 'Never Stand Still', which is how they work at Paypal. Enjoy the show🙂.
#payments #customer success