Sandy Hanberry is the president and CEO of Colker Janitorial Supplies in Pennsylvania. Her company, an ISSA member since 1979, is celebrating 50 years in the industry. In this episode of Straight Talk, she describes her company's journey, how Colker Janitorial Supplies has thrived through the years, and what's exciting to her about the future.
Earth Day in 2023 is Saturday, April 22. It's an important event for anyone who has concerns about sustainability and protecting the earth. In this episode of Straight Talk, Steve Ashkin shares his thoughts on how he values Earth Day and considers it a celebration of what has been accomplished so far. Learn more about the ISSA Sustainability Committee, and join us !
ServiceMaster Clean®; ISSA, the worldwide cleaning industry association; and the Global Biorisk Advisory Council® (GBAC), a Division of ISSA, have partnered to certify nearly 400 ServiceMaster Clean franchises across the United States and Canada to the ISSA Cleaning Industry Management Standard (CIMS) Advanced by GBAC certification.
Dean Mercado is the CEO of Online Marketing Muscle, specializing in digital marketing coaching. In this episode of Straight Talk!, he shares strategies and concepts that will help any company in the cleaning industry, from small residential cleaning firms to larger building service contractors, to create a strategic business plan.
Randy Burke is the CEO and Founder of DCS Global, and one of his specialties is helping facilities deal with management issues, and with the pandemic winding down, that includes low occupancy cleaning strategies. In this episode of Straight Talk!, he discusses how building owners and managers can do to handle the low occupancy issue and create a plan that works.
Jennie Romer is the deputy assistant administrator for pollution prevention at EPA. David Widawsky is the division director with the office of chemical safety and pollution prevention with the EPA. Together they describe the U.S. EPA's Safer Choice program and what it means to the cleaning industry.
Becky Kaufold is the manager of government affairs and sustainability at Spartan Chemical Company, and the chair of the Floor Care Products Division with the Household & Commercial Products Association, or HCPA. In this episode of Straight Talk!, she shares details all cleaning professionals need to know to clean and maintain hard floors, with a goal of the perfect shine that is safe to walk on. In addition, she shares tips for seasonal cleaning and how to overcome challenges facing today's ...
In this episode of Straight Talk!, an online marketing expert shares strategies on how to deal with, sometimes remove, and ultimately avoid negative reviews. Dean Mercado is the CEO of Online Marketing Muscle . His strategies for cleaning and restoration companies focus on driving growth and revenue, and one component of that are online reviews, whether on Google, Yelp, social sites, and others....
As originally covered on the Cleaning & Maintenance Management news website (links below), Packers Sanitation Services has allegedly employed minors as young as 13 years of age, in meat packing plants across the United States. These minors have been working in potentially dangerous situations, and as a result some have been injured on the job. The work was often in the middle of the night. Now the company is paying fines because of these child labor law violations. Dr. Gavin Macgregor-Skinne...
In this episode of Straight Talk!, sponsored by Spartan Chemical Company , learn about hard floor care best practices, the products you need, tips on creating a shiny floor with the proper floor finish, how to remove salt buildup during and after cold, winter months, and much more. Andrew Wolfe, a research chemist with Spartan, shares his expertise with the industry.
Fabio Vitali is the vice president of marketing with Sofidel America . In this episode of Straight Talk!, he describes the company's mission and accomplishments and the Sofidel pursuit to a more sustainable planet.
As a cleaning contractor, do you know when your proposals are reviewed carefully and when they might be tossed into the trash? Chris Arlen is the founder of revenue-IQ and has some ideas for you to consider. In this episode of Straight Talk!, Arlen shares what proposals must contain - and not contain - in order to get action.
Randy Burke is the CEO and founder of DCS Global . In this episode of Straight Talk!, he describes facility audits and how they can be used to improve, enhance, and ensure cleaning and maintenance is accomplished.
Learn about how cleaning for health can become real for residential cleaning companies, and how the Rethink Clean campaign can benefit your business. Visit https://arcsi.org/rethinkclean for more information....
Debbie Sardone is the founder of Cleaning for a Reason, an ISSA Charities program. It all started with a simple phone call from a cancer patient in need. Since then, the program's 1,200 volunteer companies have helped nearly 50,000 cancer patients in their direst moments in time by giving them a little peace of mind that comes with a nice, healthy, clean home. Learn more about Cleaning for a Reason and join the cause today!
ARCSI , the residential arm of ISSA, the worldwide cleaning industry association, is dedicated to improving the standard of professionalism in the residential cleaning industry. How ARCSI got its start and the history behind the association dedicated to house cleaning professionals is the focus of this episode of Straight Talk! Listen and learn from Debbie Sardone, the president of Bucket & Bows Maid Service in Texas, owner at Speed Cleaning, and founder of Cleaning for a Reason, along with ...
Dr. Gavin MacGregor Skinner, the senior director of GBAC, along with Scott Vogel, the chief operations officer with Emergi-Clean in New Jersey, discuss the methamphetamine contamination issue facing facilities today and what you need to know right now.
Mike Sawchuk runs Sawchuk Consulting and is an expert assessing cleaning operations and determining where improvements can be made. In this episode of Straight Talk!, he digs into why cleaning operations assessments are so important, how they differ from benchmarking, what a proper assessment looks like, and how the process works from start to finish.
There is a new "bait and switch" issue in the cleaning industry that is taking hold of some companies, at times creeping in unexpectedly. In this episode of Straight Talk!, Jim Pemberton, the president of Pembertons in McKeesport, PA, discusses his observations and how critical it is that business owners and managers recognize the signs there companies may be engaging in a different type of bait and switch practice. Pemberton offers suggestions that, if implemented, will benefit both the cleanin...
Dean Mercado is the CEO of Online Marketing Muscle and has years of experience coaching both residential and commercial cleaning companies on how to market their services and land clients. In this episode of Straight Talk!, Mercado lays out what all business owners need to know to ensure they are targeting with the proper messaging and advertising platforms.
Chris Arlen, the founder of revenue-IQ, "invites" Jeff Cross to his own program and asks some tough questions.
Dave Kahle is a leading sales consultant who helps sales teams to connect the dots to customers. In this episode of Straight Talk!, he explains the value of sales managers visiting customers, and why both the sales manager and the sales person having a solid working relationship with customers.
Justin Douglas is the Co-CEO of Corvus Janitorial Systems. In this episode of Straight Talk!, he shares thoughts on what it takes to build a successful cleaning company.
Luke Hansen is the founder and CEO of CompanyCam, a cutting-edge software company focused on the restoration industry. CompanyCam provides everything you need to document your jobs, provide proof of completion, store and share photos and videos, and more. When it comes to dealing with any insurance challenge you face as a restoration company, CompanyCam has it all, packaged and ready to go, easy to use.
Brock Tully is a vice president of Bunzl Cleaning & Hygiene and serves as the Canada Director for ISSA, his first term on the board of directors. In this episode of Straight Talk!, he discusses the industry, the impact of ISSA on cleaning, and the special milestone of ISSA's 100 year anniversary in 2023.
Tom Friedl is the president and CEO of Hospeco Brands Group, and serves on the ISSA board of directors as the executive officer. Friedl knows the value of milestones, as Hospeco as a company reached its centennial in 2019. In this episode of Straight Talk!, he discusses ISSA's 100 year anniversary in 2023.
Kimberly Thomas, MPA, CEFP, is recently retired as the senior director of services, facilities management, at the University of Georgia. In this interview on Straight Talk!, she outlines her career path, what motivated her, how ISSA and especially CIMS certification, helped her to fulfill her dreams and ambitions. Along the way, she came to tremendously value her staff and university executives who helped empower her team to do the job right, each and every time.
In this episode of Straight Talk, sponsored by Core America, get the strategies you need for workloading the cleaning and maintenance programs for your facility. Tony Maione, president, along with Carl Keil, associate vice president, share concepts and the science behind doing more with less but also keeping the quality of cleaning and maintenance high. Core America is available for consulting and to answer your questions. Visit https://www.coreamerica.com to start your journey to facility clean...
The Restoration Industry Association (RIA) has released a position statement on the cost of doing business, a common exclusion claim made by some insurance adjusters. In this episode of Straight Talk!, Ed Cross, an attorney who works closely with the RIA, explains the details and provides important guidance to the restoration industry. RIA Position Statements are an exclusive RIA member benefit. They can be incorporated into verbal and written communications as powerful tools to overcome common ...
In this first of several planned episodes concentrating on improving indoor air quality in buildings, learn important details about IAQ terminology that relates to technology. Dr. Gavin Macgregor-Skinner, the senior director of GBAC, along with Doug Hoffman, the executive director of NORMI, team up in this episode of Straight Talk! and discuss details you need to know about right now.
