Turning Major Fails into Customer Service Wins

On this episode of the Spapreneur® podcast, Lynn and Ramona talked about a situation that happened when a major mistake happened and how it turned into an amazing customer experience. We take a real situation and turn it into a lesson for every business owner.

Topics Mentioned

• Sessy loves her ringtones.
• Our love of Costco is limitless.
• "Don't talk. I have to call Your Mother."
• Offer Solutions to Help Your Clients Walk Away Well
• The first Step Acknowledge the Problem.
• Built-up Good Will Helps
• Loyalty to the Place Happens More Often
• Sometimes you have to admit you're human.
• The minute you know something is messed up, fix it.
• Check your systems and processes before the busy season
• Train your staff to think, "what would they do?".
• What happens if they pull a "Karen."
• It is 10x More Expensive To Get a New Client than Keep a Current Client

Resources Mentioned

• @TheIttyCommitty3
• Costco Connection Magazine
• Free Facebook Community