On this episode, it’s back to school time for many of the tiny humans in your life, but many people are starting massage or skin care school which is amazing. But, why aren’t certain subjects not covered that are needed for a successful business? Today we’re talking about what things should be covered in spa…
On this week’s episode, we cover a very personal situation with clients, when a client faces death. When you’re in this business long enough you will deal with clients facing death themselves or within their circle. How you can support the client and the client’s family during this time will matter. We give our own…
On today’s episode, we talking about how to do balance work and real life. Sometimes it feels like a seesaw when it comes to trying to be successful in business and in life. What do you need to do to find rest in both? You can’t be 100% focus on your business all the time.…
On this episode of the podcast we’re talking about a hot topic directly from our Spapreneur Community – how to fire a client! It all depends on the situation really. Sometimes it means you have to have a difficult discussion. Having the skills to handle this particular situation is when you know you’ve become an…
On today’s episode of the Spapreneur Podcast, we talk about motivating employees and independent contractors in your business. Sometimes you have to accept the fact the people you partner within your business will not do it exactly the way you will. Building a team around you that is motivated and ready to work can be…
On today’s episode, we’re at 50 episodes! Episode 050 is all about you, questions directly from you about how we run our business as a family without drama (spoiler alert oh there was so much drama) to Lynn’s favorite wine. This episode is all about who we are as business owners and women. Topics Mentioned…
On today’s episode, we’re talking about competitors. They are a pest and so annoying, but what do you do about them. How can you ignore them? It might be the greatest form of flattery to have imitation but we call shenanigans. When people copy your stuff it’s frustrating. Today’s episode we’re going over all the…
On today’s episode, we’re dealing with crazy clients. You know them, the ones that are high maintenance clients that you dread coming in. Find out ways to take control these clients or send them to the door. How to avoid unreasonable accommodations and avoid the abuse. Topics Mentioned More May Massacre – we know you’re…
On this episode, we talk about finding the time and the energy to handle your business when things get out of control? It’s going to happen, no matter how much you prep and plan there will be days when everything just fails. As a business owner, you’re going to have to adjust and roll with…
On today’s episode, we talk about the choice to be a business owner or an employee in your business? The mindset shift that needs to happen to take ownership of your business, so you make decisions like a business owner and not an employee. Once you make that shift, it’s impressive what you’re going to be…
On today’s episode, we talk about the real cost of enforcing your no-show policy. Yes, you should have a no-show policy that isn’t the problem but sometimes for special clients, your super regulars are it worth it to charge for the one time they miss? We’d love to know your thoughts. Topics Covered There is still time…
On today’s episode, we use a real example of a negative review that we really didn’t earn. How you respond and build your online reputation can mean the difference between more clients or empty books. What are the things we need to take responsibility for and when is it a time to say you’ve done…
On today’s episode, we talk about the peaks and valleys of running a business. Spring has sprung which means clients are spending more time outdoors and less time in your business. Keeping calm and use this season to your advantage. Don’t be afraid of slow business, use it to your advantage. Topics Covered The clients…
On today’s show, we talk about how do you ask for help and when. At the beginning of your career you probably have to do everything, but eventually, you’re going to need some help. Your time is more valuable than you think so learning how to delegate can be a big win. Topics Mentioned Learning to…
*** We recorded an episode 40 but somehow in the technology it got lost. So you’re not going crazy, it’s really not there. Enjoy this week’s episode*** On today’s episode, we talk about how some clients control the room in ways outside of sexual abuse. Lots of different ways clients try to take control of…
On this episode, we might actually offend you but Lynn gets real about appropriate client behavior and what is your limit. In this #metoo world sometimes it appears that a client is misbehaving but is he? While we want you to always have personal boundaries and stay within the limit of the law, but we…
On today’s episode, we talk about what you’re doing to attract and retain great spa employees and independent contractors. Sometimes the energy you put out is attracting the wrong person to join your team. This podcast we talk about how to deal with dealing yourself so you can better deal with your staff. Topics Covered…
On today’s podcast, we feed the therapists soup and talk about the difference between independent contractors and employees. The differences are very clear and not because you have brand standards but the independent contractor can have opinions too. Both can work but you need to be clear about what your local and state laws say…
Today we’re talking about making sure your technology to help clients actually helps your clients. Client care is everything for the foundation of your business, don’t let the tech get in the way. We take a lesson from a real-life experience and put it towards our own business and yours. Technology is an important aspect…
On today’s episode, we’re finally somewhat recovered from Valentine’s Day but Sessy has one more adventure with dryers. But, the real bulk of the episode is inspired by our Facebook Group member Chelsea. Chelsea wanted to know how to help a brand new massage therapist build her books. Topics Covered Ramona realizes she can’t do…
On this episode, it’s full of helpful tips like stop worrying about matching your stuff and have a plan for overcoming what we go through in this episode. We’ve survived Valentine’s Day – and rolled with the punches. You can too! Between therapists not letting us know that stuff is missing from there not letting us…
On today’s episode, we celebrate communication in your business. In everything, you do in life, communication matters. Being clear, concise in running your own business is one of the most important things about your business. Expanding your business means that you as an owner have to be very clear in your expectations. Communicate to yourself…
We got the date wrong – it’s the week before – it’s going to be okay, we’re really good at helping spa workers get more clients, not checking dates. On today’s episode, we learn about eating shorts when you can’t find the right decor for your spa. Valentine’s Day is on a Wednesday this year,…
On today’s episode, we talk about to avoid the case of the f*ck its that sometimes happens with owning a business. Trust us, no matter how successful you’ll face with the f*uck its, so get some perspective. Self-care is so important for the Spapreneur -it’s something we often skip. Relationships can sometimes be a self-care item that…
We’re repurposing our fabulous Valentine’s Day episode from last year – because it’s just that good! It’s fun to hear things like Sessy complaining about her butt – she’s better now because she’s been working out for a full year! Remember for Valentine’s Day – you are responsible for him having a happy Valentine’s Day.…
On this week’s episode We handle our question of the week, Sessy talks about changes she wants to make in her life and business. It starts with looking her own roadmap and be honest about the need for the new roadmap. We’re writing a managerial procedures manager, and Lynn wants to become less of a friend…
On this episode, we talk about the six things all spa professionals need to succeed. 2018 is just days away and we want y’all ready to go! We want you to build your business beyond the treatment room and this episode will help! The Six Pillars of a successful spa are new clients, retention, building…
On today’s episode, we talk about planning for 2018! It’s not too late to start planning for the BEST year ever! We’ve got a roadmap and why writing everything down makes it totally real! What new thing are you going to do to make your business jump start for 2018? What We Talk About We…
On today’s episode, we’re talking about the Holiday season. Ramona’s back from the UK, we both survived Thanksgiving and we’re ready for the Holidays – or are we. We discuss the Massage Envy controversy and how it affects our business, and how successful our open house was! Then we go into what you need to…
On today’s Spapreneur podcast we’re talking about a hot topic – sexual harassment. There is no industry that doesn’t deal with sexual harassment – but it seems in spa-land we have a different relationship with harassment. We talk about what to do when this happens. Stop and No are complete sentences. No amount of money is…
