Michele Hansen 00:00 Welcome back to Software Social. This episode is sponsored by Oh Dear , the website monitoring app. As an Oh Dear customer myself, I particularly like how easy it is to make SLA reports with Oh Dear . They're professional and sleek, and they make it easier for us to service enterprise customers. And I actually requested this feature myself last year, and I'm so delighted with how open to suggestions they are. You can sign up for a free 10 day trial with no credit card requir...
May 18, 2021•32 min•Ep. 44
Colleen Schnettler 00:00 This week's episode of the Software Social Podcast is brought to you by Hopscotch Product Tours . Hopscotch Product Tours allows you to improve user onboarding with helpful product tours that guide your users to success. Also reduce frustration by helping users learn how to use your product without the need for demo calls, visit Hopscotch.club today and start delighting your users with Hopscotch Product Tours . Michele Hansen 00:28 Hey, Colleen. Colleen Schnettler 00:29 ...
May 11, 2021•32 min•Ep. 43
Michele Hansen 00:00 Hey, welcome back to Software Social. This episode is sponsored by Oh Dear. Oh Dear makes it easy to monitor uptime, SSL certificates, broken links, scheduled tasks and more. They send out notifications when something is wrong. All of that is paired with a developer friendly API and great documentation. And I can back them up on that because we use Oh Dear for Geocodio and are happy customers. You can sign up for a 10 day free trial with no credit card required at OhDear.app...
May 04, 2021•34 min•Ep. 42
Colleen Schnettler 00:00 This week's episode of the Software Social Podcast is brought to you by Hopscotch Product Tours . Hopscotch Product Tours allows you to improve user onboarding with helpful product tours that guide your users to success. Also, reduce frustration by helping users learn how to use your product, without the need for demo calls. Visit Hopscotch.club today and start delighting your users with Hopscotch Product Tours . Michele Hansen 00:28 So Colleen. Cloudflare. Colleen Schne...
Apr 27, 2021•37 min•Ep. 41
Michele Hansen 00:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by KB Clip . So much institutional knowledge transfer happens in Slack. KB Clip is a magic shortcut to turn a conversation into an FAQ entry, a wiki page, or a Knowledge Base article. If your team is asking the same questions over and over again in chat, KB Clip may be a great s...
Apr 20, 2021•35 min•Ep. 40
Michele Hansen 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Homeschool Boss . Homeschool Boss offers NWA MAP growth assessments to homeschoolers in the US. These are untimed online tests and math reading science and language usage that adapt to the child's performance as they test. In this challenging year. Homeschool Boss makes it eas...
Apr 13, 2021•35 min•Ep. 39
Michele Hansen 00:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Leave Me Alone . Leave Me Alone makes it super easy to unsubscribe from unwanted emails, simply connect your email account, and they'll show you everything you're subscribed to. And you can unsubscribe with a single click. Leave Me Alone works with all email providers, Gmail,...
Apr 06, 2021•32 min•Ep. 38
Michele Hansen 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Bella Scena . Are you making the best use of time in your meetings? Do you ever feel like your meetings are groundhog day where you talk about the same things week after week? Bella Scena helps you get a handle on your meetings to make the best use of your time. With Bella Sce...
Mar 30, 2021•39 min•Ep. 37
Listen to The Customer Interview: Part 1 https://softwaresocial.dev/episodes/customer-interview-part-1-the-interview Colleen Schnettler 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by POW! , usepow.app . POW! is a privacy-first menstrual cycle journal for people with periods and those who care about them. Whether it's for health, producti...
Mar 23, 2021•34 min•Ep. 36
Michele Hansen 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by RosieLand . RosieLand is going meta and building a community for community builders through a newsletter community of course and soon to launch podcast. RosieLand brings together community builders for conversations wherever we can have them. And Rosie Sherry would love to cha...
Mar 16, 2021•26 min•Ep. 35
Get Michele's free newsletter on customer research: https://www.getrevue.co/profile/mjwhansen Michele Hansen 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Koody . Koody helps under 35 in the UK make the most of their money. Koody's website houses free money management tools, expert guidance and financial advisors. Koody's online communi...
Mar 09, 2021•36 min•Ep. 34
Transcript below. Watch the video: https://youtu.be/cfeXNzWwAEc The hosts of the SaaS Podcast Award nominated Software Social Podcast join Rob to chat about all things SaaS, early stage marketing strategies, and more. https://microconfonair.com MicroConf Connect ➡️ http://microconfconnect.com Twitter ➡️ https://twitter.com/MicroConf E-mail ➡️ support@microconf.com MicroConf 2021 Headline Partners Stripe https://stripe.com Twitter ➡️ https://twitter.com/Stripe Hey https://hey.com https://twitter....
Mar 05, 2021•30 min•Ep. 33
Colleen Schnettler 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Intro CRM . There's a new simple sales tool built just for freelancers and early stage founders called Intro CRM . Add details in one click and know what you're earning next month. Quickly log next steps for every deal and integrate with Basecamp, Trello or Asana for manag...
Mar 02, 2021•36 min•Ep. 32
Michele Hansen 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Domain Mapper . Domain Mapper gives you a single place to see all of your domains from multiple registrars and their DNS settings. Automated tracking for domains includes a MX and txt records. Plus, you can get domain renewal reminders, so you never lose one of your domains. C...
Feb 23, 2021•37 min•Ep. 31
Colleen Schnettler 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Diversify Tech . Diversify Tech helps companies reach candidates from underrepresented communities in tech. Their job board reaches 7,300 members. They have a free talent directory , and they have a newsletter for companies to learn about diversity, equality and inclusion....
Feb 16, 2021•38 min•Ep. 30
Link to the marketing to developers article Colleen mentioned Michele Hansen 0:01 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by SnapShooter . SnapShooter helps you keep your server safe with backups for all major VPS hosting providers like Digital Ocean, AWS, Hetzner, and more. It makes it easy to take backups for MySQL, PostgreSQL and Mongo...
Feb 09, 2021•35 min•Ep. 29
Colleen Schnettler 0:00 The following message is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by Teleprompt.me . Teleprompt.me is a voice activated teleprompter service. You can write and save scripts and read them in multiple languages. Check it out at teleprompt.me . Thank you again to Balsamiq for generously supporting our listeners in this way. If you'd like to re...
Feb 02, 2021•37 min•Ep. 28
Michele Hansen 0:00 This episode of Software Social is brought to you by Balsamiq . Balsamiq decided to support the Software Social community by donating their sponsored airtime to some of our listeners. This episode is sponsored by GetTheAudience . Every entrepreneur has the same problem. Find out who their audience of their product or service is, what they talk about a need, and when to engage with them in a fruitful conversation. Get the Audience helps entrepreneurs to understand and develop ...
Jan 26, 2021•48 min•Ep. 27
Colleen Schnettler 0:00 This episode of Software Social is sponsored by Balsamiq , makers of Balsamiq Wireframes, everyone's favorite low-fidelity wireframing tool. Balsamiq is designed for founders who have great ideas for their apps, but can't afford to hire a full-time UX designer. Balsamiq is as easy as using Keynote. Drag and drop elements on the page and you'll have the screens for your app designed in no time. You can then review your designs with a developer or prospective clients, befor...
Jan 19, 2021•32 min•Ep. 26
Michele Hansen 0:00 So Colleen, you launched your new SaaS -- actually your first SaaS -- about a month ago, Simple File Upload . And you launched it first on the Heroku marketplace . But you also launched it off of the Heroku marketplace so that people who are not on Heroku can use it as well. And I was thinking about this. And I'm really curious if anyone has signed up off of Heroku, and how that's gone? Colleen Schnettler 0:30 Yes. So I got the most wonderful surprise yesterday, when I actual...
Jan 12, 2021•35 min•Ep. 25
Colleen Schnettler 0:00 Hey listeners, Colleen here. This week I lead off discussing the positive uptick in my signup numbers, tempered by the fact that none of those new signups responded to my welcome email, Michele and I discussed what I'm doing wrong. And we also talked about how I should be prioritizing my time, every bootstrapper's most challenging problem, at least in the beginning. Michele talks about a detailed customer feedback email that brought her great joy. And we discussed the new...
Jan 05, 2021•44 min•Ep. 24
Michele Hansen 0:02 So you remember a couple weeks ago how we were talking about competitors nipping at our heels? Colleen Schnettler 0:07 Yes. Michele Hansen 0:09 So, recently, we had a new competitor, enter the space. Colleen Schnettler Ooh, interesting. Michele Hansen Amazon. Colleen Schnettler 0:18 Oh, no. That's fair. Michele Hansen 0:22 I mean, it's inevitable. Um, and we already compete with the likes of Google and Microsoft, and you know, all of these huge companies. So it's not, it's de...
Dec 29, 2020•28 min•Ep. 23
Colleen Schnettler 0:00 Welcome to Software Social. I'm Colleen. This week, Michele and I discuss my progress getting my first product, a file uploading widget to 100 users. Why 100 because I'm going to sell it in the Heroku add on store, and I need 100 users before I can start charging. We also do a deep dive into what makes a good customer interview. And Michelle gets really excited about something called Prospect Theory. Enjoy the show. So I'm excited to share my numbers with you this week. F...
Dec 22, 2020•29 min•Ep. 22
Michele Hansen 0:00 So we had kind of a wake up call this week. Colleen Schnettler 0:04 Oh, what happened? Michele Hansen 0:07 So we're looking at some of our competitors websites, and we realize either their employees don't have kids, or they don't care that their employees have kids or what, but they have gotten a lot more done this year than we have. Colleen Schnettler 0:24 Oh, okay. Michele Hansen 0:26 I mean, we feel good about what we've gotten done considering everything. But it was defin...
Dec 15, 2020•31 min•Ep. 21
VOTE FOR US! SaaSPodcastAwards.com Colleen's Heroku landing page: https://elements.heroku.com/addons/simple-file-upload Michele Hansen 0:00 So I got a pretty exciting email yesterday. We were nominated for the MicroConf SaaS Podcast Awards ! Colleen Schnettler 0:09 That's amazing. Michele Hansen 0:10 In three categories. Colleen Schnettler 0:13 Wow, that's so funny, Michele, because when we started this podcast, I was pretty sure no one was gonna listen to it except for me. So I can't believe li...
Dec 08, 2020•36 min•Ep. 20
Colleen Schnettler 0:00 So Michelle, I saw that you recently published a blog post a little bit about the founding of your company . And I haven't read it, because I want to hear the story fresh from you. And I, this is something I've actually wanted to talk to you about, frequently, and you've always kind of just been like, Oh, yeah, you know, we just started it. And then it just, you know, happened. So I'm super excited to dive into this with you, especially where I'm coming from, like, where ...
Dec 01, 2020•35 min•Ep. 19
Colleen Schnettler 0:00 So one of the things I kind of wanted to talk about was a few weeks ago on the podcast, I sat here and I told you that what I really want is a job where I only have to work nine to five. And I bring that up. Michele Hansen Yeah? Colleen Schnettler I seems great. But my husband totally called me out on this, he pointed out that I have had jobs where I've only had to work nine to five, and I have quit them all. Michele Hansen Really? Colleen Schnettler Yes. And so it just g...
Nov 24, 2020•30 min•Ep. 18
Colleen Schnettler Hey Software Social listeners! Colleen here. For their first time ever, MicroConf is putting on a SaaS podcast awards. Michele and I would be so honored if you would nominate us at saaspodcastawards.com! And here's today's show. Michele Hansen 0:02 So I think I already know what the title of this week's episode is going to be. Colleen Schnettler 0:08 Oh, that's funny, because I don't know, please tell me. Michele Hansen 0:12 See, normally we don't decide on the title until I'v...
Nov 17, 2020•39 min•Ep. 17
Michele Hansen 0:01 Can I ask you an honest question? Colleen Schnettler 0:03 Of course, I love honest questions. Michele Hansen 0:05 Did you actually get any work done this week? Colleen Schnettler 0:09 Oh, my goodness. So it has been very challenging. For me to focus this week, I've really struggled with it. How about you? Michele Hansen 0:19 Between, you know, all of the checking Twitter and phone banking and everything else that has consumed this week. I have gotten some things done, though....
Nov 10, 2020•32 min•Ep. 16
Michele Hansen 0:00 So last week, Colleen, you said something to me that really seemed to resonate and jump out at a lot of our listeners. And that was that you aspire to have a business that is in the position that our business is in, but that you don't want our lifestyle. Colleen Schnettler 0:23 Yeah, so I felt a little bit like a jerk when I was editing the podcast. And I heard myself say that, and I almost cut it out. But it's true. And I'd love to discuss some of that with you. Because kind...
Nov 03, 2020•35 min•Ep. 15
