All right , Mr . Show.
Hello everybody, and thank you for tuning into the Simple Biz 360 podcast. We are in the middle of a three business tips in five minutes, sir , so we don't take up much of your time. Your coffee's not even done by the time we're we're done with this show, right? So, so sit back, enjoy five minutes. Uh , you can follow us on I G T V Gab tv , YouTube.
We had our own channel on YouTube or any one of the 28 listening platforms, Spotify, stitch or Apple, iHeart, Pandora, you name it, we're on it. And , uh, we'd just love , uh, to have your follow. We'd love a subscription or a five star rating if and only if we deserve it. So today we're gonna be talking about quick, slow, slow, quick, slow, slow Q s s, what in the world is this?
Well, listen, take a look at this graphics , uh, uh, behind me on the , on the wall for those of you listening and can't see this. It's a bunch of numbers, letters, and just stuff plastered against the wall. And, you know, when we get in these business dealings, right, a lot of times things move fast and furious. There's 2, 3, 4, 5 people in a room or more.
And there's all these conversations, there's all these thoughts and opinions and things coming at us from every different angle. And it's so easy for us to get locked. We just get locked and loaded on what we wanna say and the point we wanna make and how we want to drive the conversation that we wanna be in control, right? That we just fixate on that and we forget to listen to the customer.
Now, this is was a wonderful sermon I heard from a very, very , uh, articulate orator , uh, years ago. And he entitled it Quick, slow, slow, and was actually taken from James in the Bible, James one 19 through 20. And, you know, some of the translations are , uh, talk about , um, be quick to hear and others talk about, be quick to listen. But the other two ingredients are slow to speak and slow to anger.
So if the situation does get you angry, you've got an opportunity here to just plug in Q s s and slow that train down, slow that puppy down, that thing that's gonna come outta your mouth that you are gonna regret later on. So let's talk about the front end of this quick to listen, right or appear .
Well, here's my feeling on hearing and listening and you know, I I , I'll never forget my wife, I think I've brought this story up before. She says , Jeff, go up in the upstairs bedroom, Marissa's bedroom, go to her bureau, second drawer to the right, pull her pink shorts out. Uh, can you grab those for me?
Sure. So I get up there, I go into the bedroom, I look at the bureau, I look at the room, and I'm like, okay, what am I supposed to get? Well , I heard my wife, right, because I'm up in the upstairs bedroom, but did I really listen? No , I didn't listen. So, you know, quick to listen. Customers have a point of view. They've got their feelings that we're , we're in the middle of this experience economy.
So their opinions, their feelings, what they're expressing to you are part of this experience economy. They're experiencing something you may not think you're delivering to them, but you are. So be quick to listen to them or hear them, but I, I just argue that make sure you transfer that hearing event into a careful listening event. Uh , uh, you know, if you want to say, Hey, Mr. Customer , I'm sorry.
Do you mind if I take notes? I just don't wanna miss anything here. Take notes. That's another slow down mechanism. It's part of that transition into slow. So you're slow to speak, right? You're quick to listen, you're taking notes, maybe, maybe not, but you're at least absorbing what they're saying. And then, you know, just calculate your, speak.
The what your words, pick and choose your words better as you slow that speaking, train down. And then if this does agitate you, if this is a direct attack on the way you're doing business or the way you're conducting business, I just, I , I implore you to follow this scriptural advice, right? Don't get angry. Be very, very slow to reach that boiling point.
Count it three, you know, you've already slowed yourself down on the speaking. And now slow yourself down again, just like that scripture reads, quick to listen, slow to speak, slow to anger.
Man, if you can do this in the midst of all that noise with the numbers and the, the, you know, letters and the emails and the text messages and everything barrages every day , I tell you what, you will end up choosing the right words , saying the right things in the better tone of voice. And the customer situations might get diffused quicker.
They might never light up and get all, you know, wild and outta control, and you might retain more customers for repeat business or referral business. So again, quick, slow, slow Q s s, where the light shines through is a cool tune by one of my favorite bands. So Cowboys Switchfoot, this is a live version, acoustic version from August 11th, 2017 , uh, from the Paste Studios. Enjoy it. We will see you in 168 hours .