We are all experiencing such a strange time with the global effects of the Coronavirus COVID19, personally, socially and professionally. Here are practical things you can do in your SA business to mitigate the cancellations and lack of bookings. We need to adapt and change, in order to serve new types of guest and be available for those who need a clean, quiet, sanctuary. I share ways to stay positive and keep our mindset strong and energised, not letting stress get the better of you. The For sh...
Mar 23, 2020•23 min•Season 1Ep. 71
When someone who has fulfilled an awesome role in your business decides to leave, there is likely to be a gaping hole left when they go, but here are six tips to help you have an easier transition. This includes how to manage working with friends as our supervising housekeeper Sarah, who has been amazing and helped us start our business is a very good friend of mine, is leaving us now. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook ...
Mar 15, 2020•16 min•Season 1Ep. 70
Currently we have this in sharp focus as we look to do all we can to safeguard our teams and guests from risk of the Coronavirus as well as contact with other germs or disease. It is important to make sure that they are aware of actions to take in terms of looking after themselves and following your policies and guidelines while staying or working at your SA units. We are sending a message of calm, measured action and education as well as empathy for those affected by the virus and who are ill o...
Mar 09, 2020•26 min•Season 1Ep. 69
Our guests need a great place to sleep and relax, so a key part of this and a factor that encourages guests to return, is having comfortable beds, towels that feel luxurious and gorgeous linen that always looks and feels amazing. So today it's about what you need to set up in the first place and how to keep your linen supplies working well (we had to solve quite a few problems in this area!!) The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com an...
Mar 07, 2020•30 min•Season 1Ep. 68
Business details very useful for all of our SA Businesses!! I had an excellent day at Progressive Towers recently in the company of Rob Moore and Jamie York, soaking up knowledge during a day of Q&A and business, cash flow and marketing content, sharing aspects that will help you a great deal with your SA business. The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener fo...
Feb 25, 2020•53 min•Season 1Ep. 67
This time it's about how to work successfully with corporate agents and I'll be sharing my experiences so far. I had such a great meeting with SilverDoor recently and it was extremely valuable to get their feedback on the guests experiences who are staying with us and how this generates our success with them. Here I share 11 valuable tips on how to form a great relationship with the agents and to be awesome hosts for their clients. The For show notes and resources in my podcast, go to my website...
Feb 18, 2020•33 min•Season 1Ep. 66
Do you expect everything to go perfectly in your SA business? Maybe you even feel like you've failed if it doesn't? Or does fear of failure stop you from starting your SA business? This is about making mistakes and what to do about the fact that things will go wrong sometimes, because this is a natural part of being an entrepreneur and growing in knowledge and experience. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://b...
Feb 09, 2020•16 min•Season 1Ep. 65
If you are in the SA business you’ll have a channel manager at the core of your business, so you won’t get double bookings when guests book through different online portals, plus there is the whole spectrum of managing not just one SA unit but your whole business. We are looking to change to a new channel manager as ours isn’t quite cutting the mustard – here I discuss key points that you’ll want to consider when selecting your channel manager and property management system if you’re setting up ...
Feb 03, 2020•39 min•Season 1Ep. 64
I've been getting feedback from operators that they weren't expecting a quiet January. If you have feelings of anxiety because your property is quiet at the moment have a listen to these five insights, because feeling anxious or even desperate will be harmful to your business if you make drastic decisions now. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy inf...
Jan 27, 2020•28 min•Season 1Ep. 63
Our focus is on occupancy, giving value and making profit - we’re excited because our year has started with three long bookings! Here I share with you an update on our business and six points to help you achieve the same. You can get the types of guests you want staying at your SA properties! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omny...
Jan 22, 2020•35 min•Season 1Ep. 62
Reflecting on a whole year since I launched this podcast to help you all!! Plus the method we're using to recruit new team members again. It really is a time of reflection I'm so excited and grateful to have made a difference to many people who've given me great feedback, and it's onwards and upwards!!! The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy inform...
Jan 12, 2020•13 min•Season 1Ep. 61
New strategies for making a positive new start in the New Year in your SA business and your life! Get the basics in place and you’ll feel aligned and empowered to make your life and business a treasure map – rather than looking for the escape route. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information....
Jan 05, 2020•38 min•Season 1Ep. 60
It was my absolute pleasure to present at the Inspiring People in Property Meet Up in Windsor - These wonderful people have a great community of SA operators and support businesses, and here I share 5 tips on inspiring people in property. Huge thanks to Gerry for inviting me! The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/li...
Dec 30, 2019•17 min•Season 1Ep. 59
The start of the new year bring resolutions and decisions for change, but how do you create the SA business and the life that you want? Here I share 7 tips on key factors that will help you change habits that don’t serve you and create incremental changes and design your life now! The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.c...
Dec 24, 2019•27 min•Season 1Ep. 58
This update on our busy week demonstrates the challenges and tasks involved in Serviced Accommodation, and how it helps a great deal to manage your time and yourself effectively- but how?? Here’s how… and techniques on how to manage the randomness that is hospitality!! The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/listener ...
Dec 24, 2019•21 min•Season 1Ep. 57
Episode 056 - Serviced Accommodation Secrets – Getting excited about marketing your SA! This time I share how I’ve been working on 5 different aspects of marketing your SA, and this has been brilliant fun with a particular challenge I’ve been working on! It’s vital to keep putting your business out there so everyone knows about your amazing SA units and want to stay there. The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: htt...
Dec 09, 2019•18 min•Season 1Ep. 56
It's an update on money mindset, better ways of taking payments to avoid chargebacks and fraudulent bookings after events at our SAs so this will be useful to share with you all. Give value over and above to your guests, but by the same token ensure your rates, quotes and agreements are win:win too! Anything less is unsustainable!! The For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.co...
Dec 03, 2019•35 min•Season 1Ep. 55
Episode 054 - Serviced Accommodation Secrets – Get some serious networking done! FIRST ANNIVERSARY PODCAST – Introduction announcing a very special offer! If you operate serviced apartments and you’ve never been to the SABA networking event organised by Richard Majewski, then what are you waiting for?! I’m so grateful to Richard for organising the SABA events - on Monday nights, the most recent was one was the biggest ever, sponsored by The Apartment Service, Res Harmonics, The Edinburgh Collect...
Nov 27, 2019•20 min•Season 1Ep. 54
It was my great privilege to interview Dillon Dhanecha and find out more about his work and his vision to help others create a legacy for themselves and to serve others, to really make a difference. Do you want to make your life better, do your bit to make the world better too? Do you keep being told there is nothing you can do? The ripple effect of each of us taking a small step to create a better life for ourselves and for others is huge!! Here Dillon shares his massively inspiring nuggets of ...
Nov 18, 2019•51 min•Season 1Ep. 53
How does your SA business operate without you there, do your team and systems still work? I had a trip away recently which tested our systems and highlighted three things that had to be checked with me on the first day away, but nothing major. We also got some great bookings while I wasn't there... And I had an amazing time with my friends!! Here I share aspects to focus on so that you aren’t permanently tied to the business 24/7! For show notes and resources in my podcast, go to my website www....
Nov 10, 2019•15 min•Season 1Ep. 52
Winter-time in the world of serviced Accommodation can be quiet – so prepare now to keep a steady stream of bookings coming in. Depending on your target market, there’s a lot you can do to ensure you’re still busy. Put these 11 tips into action to get you through the ‘low season’. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/l...
Nov 04, 2019•32 min•Season 1Ep. 51
If you’ve been away on holiday and enjoyed that feeling of detachment from the hubbub of your everyday life, viewing from afar gives you a new perspective. I’m immensely grateful for the wonderful yoga retreat and a good break. Whether it’s a trip away, timeout from your SA business or deciding what’s important in your life, here are 7 ways I’ve worked on how you can re-group and reboot so that you aren’t just looking for an escape route each day! For show notes and resources in my podcast, go t...
Oct 28, 2019•23 min•Season 1Ep. 50
If you’ve ever struggled to charge for damages at your SA unit, or fees for cancellations, late checkouts or maybe extra guests who weren’t expecting to pay, then this is for you! Perhaps you’ve had chargebacks too? It’s important to know your value and to be paid a fair amount for the service and skill that you’re delivering – these are 12 tips to help you!! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecre...
Oct 21, 2019•29 min•Season 1Ep. 49
Letting go of controlling everything in your SA business can be a challenge - did you ever know you were a control freak? If you’re still doing everything yourself or haven’t started to use systems this will help you! Systems enable you to delegate effectively in your business, and here I share how you can start doing this without creating extra work for yourself! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SA...
Oct 13, 2019•21 min•Season 1Ep. 48
We had an experience with a booking which made me think of new SA operators especially - this is to help you to get honest and good bookings, and how to ensure you have things in place to prevent scam bookings!! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information....
Oct 06, 2019•24 min•Season 1Ep. 47
Keeping track of your systems and checking to see if your apps and software updates may have changed what happens at the front end of your business is an important task that must not be neglected! We've had several instances recently where automations had been interrupted or altered and if we hadn't realised the impact would have been huge! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystud...
Sep 29, 2019•13 min•Season 1Ep. 46
Taking the leap and starting in SA is exciting, but may seem daunting – if you are prepared, do your numbers, planning and research as well as having your passionate vision, this will help you getting started, getting bookings and moving forward. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information....
Sep 25, 2019•23 min•Season 1Ep. 45
Sometimes we place limitations on ourselves and feel blocked or stuck instead of achieving what we want in our SA business (and life!). Here I share practical ways through this, which will guide you out of this seemingly immovable treacle! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information....
Sep 18, 2019•41 min•Season 1Ep. 44
Communicating effectively with your guests before, during and after their stay helps massively to encourage them to book direct next time, give you extra custom and book again repeatedly. What types things could we say, and which tactics and incentives can we use to ensure those repeat bookings keep rolling in? For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy in...
Sep 08, 2019•29 min•Season 1Ep. 43
When your guests have an excellent experience staying at your SA unit for the first time, it’s the path of least resistance for them to keep coming back to you every time they stay in the area – so how do you ensure that they remain happy and keep those regular guests returning? For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/lis...
Sep 01, 2019•18 min•Season 1Ep. 42
