Serviced Accommodation Secrets Podcast

Linda O'Rourke•servicedaccommodationsecrets.com

You’ll have heard how serviced accommodation is amazing, both to stay as a guest and for making money, creating cash flow. If you’re just starting out in SA or searching for support, here you’ll find key areas of value for all three parties – guest, property owner and SA operator. Expand your knowledge, discover what it takes to create, set up & manage SA.

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Episodes

This week in our SA business

I attended my first SABA event, an excellent networking evening organised by Richard Majewski, with his 20 years’ experience in serviced apartment marketing. We received three 10/10 reviews and another guest re-booked direct with us for an extra two weeks with us, and my team were amazing – sharing lessons learnt here as it could easily be quite different if less effective actions were taken. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Fa...

Sep 01, 2019•22 min•Season 1Ep. 41

Ups and downs of SA business and life

If you've ever wondered why your SA business has so many ups and downs, here I share the good and bad we've had in our SA business this week. But on a deeper level, I've also had some ups and downs in my life recently, some in a pretty dark place, which I don't tend to talk about and just carry on 'as normal.' But messages I've had recently and knowing friends are going through extreme challenges, made me realise that I should share things I have learnt in the last few weeks after asking for hel...

Aug 18, 2019•30 min•Season 1Ep. 40

Interviewed by Mark Simpson of Boostly

Mark Simpson is the founder of Boostly, a leading Hospitality Marketing Agency who is especially keen to help SA businesses to increase Direct Bookings. He’s been enjoying my SAS podcast, especially the way I document what’s happening in our Serviced Accommodation business and showing the pros, cons and day to day commentary. Find out why I got started in SA and why I chose the training company ‘Progressive’ for my training. For show notes and resources in my podcast, go to my website www.servic...

Aug 17, 2019•32 min•Season 1Ep. 39

Mindset Money and your SA business

A good money mindset, together with effective money management are key to your SA business success – I learnt a lot of practical tips and methods to manage both recently, and I’m starting the ‘Profit First’ techniques, described by Mike Michalowicz in his book and online support. Listen to five tips, as well as five more in-depth actions to take from Mike’s book here. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.l...

Aug 04, 2019•38 min•Season 1Ep. 38

Systemising Your Cleaning Checklists

Giving the guest the same amazing experience at your SA unit every time is key to their delight and overall satisfaction with their stay – an exceptional standard of cleaning is a major factor in this, so how do you deliver this every time? Good training, attention to detail and diligent cleaning by your team, but if you sometimes need to work with a cleaning company, or purely to ensure nothing gets missed, a checklist is essential. Here I discuss how we’re testing checklists that work on your ...

Aug 03, 2019•23 min•Season 1Ep. 37

Fulfilling The WOW Factor Promise

How do you deliver on the promise of the ‘wow factor’ that your guest will have seen online, so your SA unit meets or exceeds their expectations? It’s one thing to have professional photos and quite another to maintain this awesome standard to make sure you fulfil their hopes every time!! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystud...

Jul 26, 2019•30 min•Season 1Ep. 36

Crazy Weeks Are Normal

Running a serviced accommodation business can be so busy that it becomes overwhelming. One particular week I realised that crazy weeks are pretty normal! Take a deep breath and use my five insights to keep on top of the organised chaos that goes with the territory when you’re crazy busy with bookings, guests who need help, small maintenance issues spring up and your linen runs out! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page...

Jul 17, 2019•19 min•Season 1Ep. 35

Be grateful for reviews

We’ve been fortunate to have a quick succession of 10 out of 10 reviews! But it’s not all perfect, so I’ll share 5 tips to help you achieve this too! We’re thinking of creative ways to help guests, and often it’s about how you manage issues when things do go wrong. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage See omnystudio.com/listener for privacy information. See omnystudio.com/listener for priv...

Jul 11, 2019•20 min•Season 1Ep. 34

Rates and Long Term Pricing

The nightly rate you charge for guests to stay in your SA unit is likely to change depending on demand in your area for your target market, the length of bookings, the number of guests, to name several key factors. This is about striking a balance between pricing and occupancy, with the comparative costs, logistics and operational overheads involved. For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage Se...

Jul 01, 2019•32 min•Season 1Ep. 33

Planning Set Up Inventory vs Shopping Spree

With so many wonderful furnishings and accessories available, it’s all too easy to get carried away and go over budget when choosing exactly what to put in your new SA unit. Will your choices even suit the guests who are your target market? The solution is to use a proven business method to select the right items and ensure you know what is actually installed in the property! For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http...

Jun 23, 2019•25 min•Season 1Ep. 32

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