Service Science Podcast

Service Science Factory•www.servicesciencefactory.com

Service Science Factory is an innovative place where students, researchers and professionals work in a pressure-cooker environment on inventing new or improving existing services. This podcast features interviews with key people, documents projects and gives insights from behind-the-scenes of the Service Science Factory.

Last refreshed: August 15th, 2025 at 4:09 AM ⓘ

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Episodes

Interview with SSF scientific director Gaby Odekerken-Schröder

In this second episode we are joined by Gaby Odekerken-Schröder. She holds a chair in customer-centric service science at Maastricht University and is the scientific director of SSF. Her passion for service innovation and profound scientific knowledge this discipline makes her the perfect candidate for an in-dept interview. Do you know what Co-creation means? Or why a multidisciplinary approach is central in radical innovations? These questions and more find competent answers in this second epis...

Jun 19, 2012•11 min

Interview with SSF founder Jos Lemmink

In this first episode we take a closer look at the men behind Service Science Factory (SSF). Professor Jos Lemmink, Dean of Maastricht University School of Business and Economics (SBE) and one of the founders of the Service Science Factory tells us how everything began. He invites to join us on a long journey where he shares his vision of service innovation and the role SSF can play in bridging the gap between academia and business.

Jun 19, 2012•9 min

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