Ep 34: "AI: Govern This!" -- Greg Sanker
In this episode, kengon talks with Greg Sanker about governance, risk, and compliance, and how these relate to AI.
Oct 31, 2024•26 min•Season 1Ep. 34
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Tuesday: David Cannon, PeopleCert
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics
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Episodes
Service Management Leadership - AI Business Cases
In this episode, Jeffrey discusses a recent article on AI and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspect...
Oct 28, 2024•6 min
Full Guest Interview with Sherrina Job - Season 2 Episode 6
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of indus...
Oct 27, 2024•28 min•Season 2Ep. 6
Service Management Leadership - AI Capabilities
This episode is about having a different perspective of AI Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussio...
Oct 24, 2024•4 min
Ep 33: “Up, Down, and All Around” – Doland White, Part 2
In this episode, kengon finishes up his conversation with Doland White on leadership. Well, at least, it's finished *for now*! There's a lot packed into this episode, so be sure to stay engaged.
Oct 24, 2024•23 min•Season 1Ep. 33
Service Management Leadership - Hiring Better
In this episode, Jeffrey discusses a recent Gallup poll and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspectiv...
Oct 21, 2024•5 min
ServiceNotes Season 2 Guest Interview with Sherrina Job - Episode 5
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of indus...
Oct 20, 2024•7 min•Season 2Ep. 5
Service Management Leadership - Needing Context
This episode is about having a framework Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accom...
Oct 17, 2024•5 min
Ep 32: “Leading In Turbulent Times” - Doland White
In this episode kengon talks with his long-time friend and collaborator Doland White about leadership and why it's needed now more than ever.
Oct 17, 2024•23 min•Season 1Ep. 32
Service Management Leadership - Having True Enterprise Service Delivery
In this episode, Jeffrey discusses what true enterprise service delivery really is and offers you something to consider Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for...
Oct 14, 2024•5 min
ServiceNotes with Sherrina Job - Season 2 Episode 4
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of indus...
Oct 13, 2024•8 min•Season 2Ep. 4
Service Management Leadership - AI Advice
This episode is about AI Advice Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished a...
Oct 10, 2024•5 min
Ep 31: “How To Fail At Leadership While Actually Trying”
In this episode, Kengon starts a conversation about a new, non-traditional approach to leadership and leadership development. Before diving into the details, he addresses one of the key elements that can sabotage both new and seasoned leaders.
Oct 10, 2024•16 min•Season 1Ep. 31
Service Management Leadership - Discussing AI
In this episode, Jeffrey discusses a recent article on AI and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspect...
Oct 07, 2024•8 min
Service Notes Season 2 - Episode 3 with Sherrina Job
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of indus...
Oct 06, 2024•5 min•Season 2Ep. 3
Service Management Leadership - Assessing Risk
This episode is about understanding risk Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accom...
Oct 03, 2024•5 min
Service Management Leadership - Discussing the Flexera State of ITAM, Part 2
This episode is part two of two with Jeffrey discussing key aspects of the 2024 Flexera State of ITAM report Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years a...
Sep 30, 2024•10 min
Service Notes - Season 2 Episode 1 with Sherrina Job
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of indus...
Sep 29, 2024•9 min•Season 2Ep. 2
Service Management Leadership - The Golden Triangle of Service Management
This episode is about improving service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He i...
Sep 26, 2024•10 min
Ep 30: “Career Management in Uncertain Times” - Shane Carlson, Part 2
In this episode, kengon wraps up his conversation on career management with Shane Carlson. This is a little bit longer than normal, so prepare yourself!
Sep 26, 2024•27 min•Season 1Ep. 30
Service Management Leadership - Discussing the Flexera State of ITAM, Part 1
This episode is part one of two with Jeffrey discussing key aspects of the 2024 Flexera State of ITAM report Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years a...
Sep 23, 2024•9 min
Service Notes - Season 2 Episode 1 with Sherrina Job
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of indus...
Sep 22, 2024•6 min•Season 2Ep. 1
Service Management Leadership - Growth
This episode is about growth and pursuing it for happiness Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussio...
Sep 19, 2024•5 min
Ep 29: "Career Management in Uncertain Times” - Shane Carlson
In this episode, kengon talks with his long-time friend and colleague Shane Carlson about "career management" and whether that is "still a thing"
Sep 19, 2024•23 min•Season 1Ep. 29
Service Management Leadership - With Bryan Finster, Part 3
This episode is part three of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 3...
Sep 16, 2024•18 min
Season Finale: Personal Insights with Rhonda Downing
In this special season finale of Service Notes , we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Service Management, but in today’s episode, we take a step back to learn more about the person behind the professional. Join us as Rhonda opens up about her life beyond IT, sharing personal stories, her guiding life principles, and what she wishes she could tell her younger self. It’s an inspiring, refl...
Sep 15, 2024•7 min•Season 1Ep. 6
Service Management Leadership - Service Delivery
This episode is about service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accompl...
Sep 12, 2024•6 min
Ep 28: “AI Risk?? What Risk?!”
In this episode, sit with kengon for a bit and let's spend a little time thinking about resources for AI Risk Management!
Sep 12, 2024•18 min•Season 1Ep. 28
Service Management Leadership - With Bryan Finster, Part 2
This episode is part two of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 ...
Sep 09, 2024•26 min
Service Notes Episode - Rhonda Downing's Part 5 Did we miss the mark?
In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite OCM tool? Listen to find out :)
Sep 08, 2024•7 min•Season 1Ep. 5
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