This episode is about digital transformation Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an a...
Sep 05, 2024•9 min
This episode is part one of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 ...
Sep 02, 2024•12 min
In this episode, Rhonda offers some truly valuable advice for newcomers entering the world of service management. Her key message? Roll up your sleeves and dive in—do what you love and enjoy the process. It's about getting hands-on and embracing the challenges that come your way. Rhonda also highlights the importance of having a coach or a mentor to guide you through your journey. These relationships can provide you with invaluable insights, support, and a sense of direction as you navigate your...
Sep 01, 2024•10 min
This episode is part three of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and ...
Aug 29, 2024•17 min
This episode is part three of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.” Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and B...
Aug 26, 2024•10 min
In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares her experiences of staying focused and tackling some of the challenges in her career and the lessons she's learned, including the meaning of 'so many different ways to skin a cat.' Don't miss next week's episode, where Rhonda will discuss her favorite things and share her final words of wisdom for anyone looking to break into IT Service Management....
Aug 25, 2024•12 min•Season 1Ep. 3
This episode is part two of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and br...
Aug 22, 2024•21 min
In this episode, kengon talks with his long-time friend Togla Tarhan about what it's like to be a successful entrepreneur and what he's learned along the way. If tech entrepreneurship is of interest to you, this is an episode you won't want to miss!
Aug 21, 2024•31 min•Season 1Ep. 27
This episode is part two of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.” Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bus...
Aug 19, 2024•13 min
Rhonda Downing’s Career Journey – From the Unexpected to the Unstoppable In this episode of Service Notes, we’re picking up where we left off with Rhonda Downing, the go-to Change Expert. Last week, we explored various change models and how Rhonda found herself managing complex changes on a global scale. For her, people are the core of successful change management, and she’s mastered the art of making organizational change happen. If you haven’t listened to part 1 yet, now’s the perfect time to ...
Aug 18, 2024•7 min•Season 1Ep. 2
This episode is part one of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and br...
Aug 15, 2024•19 min
In this episode, kengon wraps up his conversation with Andrew Davis on his book "Flow Engineering." It's slightly longer than usual, so grab a drink and/or snack and settle in for some fun!
Aug 14, 2024•33 min•Season 1Ep. 26
This episode is part one of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.” Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bus...
Aug 12, 2024•11 min
Do you want to know the difference between OCM and Technical Change, and the skills required to perform these roles? Listen now :)
Aug 11, 2024•7 min•Season 1Ep. 1
This episode is part two of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeff...
Aug 08, 2024•11 min
In this episode kengon talks with Andrew Davis about his new book "Flow Engineering." It's not often that we'd say "don't miss this!", but in this case it really is -- "don't miss this!!" ;-)
Aug 07, 2024•24 min•Season 1Ep. 25
This episode is part two of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has b...
Aug 05, 2024•9 min
Are you eager to learn about Service Management? Join me, Rina Brahmbhatt on this exciting journey. Thank you for listening!
Aug 04, 2024•1 min
This episode is part one of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeff...
Aug 01, 2024•11 min
In this episode, kengon finishes up his conversation with Elton Dadow of GingrTech on simulations. This is going to cover how to deal with simulation providers, executive sponsors, and doing the required prep for a successful event.
Jul 31, 2024•21 min•Season 1Ep. 24
This episode is part one of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has b...
Jul 29, 2024•22 min
In this episode, Jeffrey discusses bots Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomp...
Jul 25, 2024•4 min
In this episode, we continue our journey into the world of experiential learning and business simulations with Elton Dadow of GingrTech and talk about the preparation required to have a successful simulation event.
Jul 25, 2024•21 min•Season 1Ep. 23
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continui...
Jul 22, 2024•8 min
In this episode, Jeffrey discusses "who do you believe when making purchases?". Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspec...
Jul 18, 2024•4 min
In this episode, we are continuing our journey into the world of experiential learning and business simulations by conversing with Elton Dadow of GingrTech.
Jul 17, 2024•25 min•Season 1Ep. 22
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continui...
Jul 15, 2024•6 min
In this episode, Jeffrey discusses transformations. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Management Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. ...
Jul 11, 2024•4 min
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", coming out June 26. Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continu...
Jul 08, 2024•6 min
Luigi Ferri takes the mic to talk about Project Concept in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm sp...
Jul 05, 2024•4 min
