In this episode, Jeffrey discusses celebrating wins. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He...
Jul 04, 2024•4 min
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continui...
Jul 01, 2024•8 min
Luigi Ferri takes the mic to talk about Issue Register in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm spe...
Jun 28, 2024•4 min
In this episode, Jeffrey discusses service delivery. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He...
Jun 27, 2024•9 min
In this episode, kengon builds upon the work done in Ep 07 to talk about how to craft and curate a point of view. Roll up your sleeves and get ready to get to work!
Jun 26, 2024•15 min•Season 1Ep. 21
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility to Agility", coming out June 26. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been...
Jun 24, 2024•10 min
Luigi Ferri takes the mic to talk about Management by Objectives in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consultin...
Jun 21, 2024•4 min
In this episode, Jeffrey discusses Change Management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He...
Jun 20, 2024•5 min
In this episode, kengon finishes his discussion with Stu McDonald of Sunburst Simulations. He also takes on some topical items regarding where things might be headed in the near future
Jun 19, 2024•20 min•Season 1Ep. 20
In this episode, Jeffrey discusses Change Management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He...
Jun 17, 2024•6 min
Alexander and SAMExpert are Microsoft licensing experts, helping organizations with all types of Microsoft licensing needs and situations.
Jun 13, 2024•17 min
In this episode, kengon continues his discussion with Stu McDonald of Sunburst Simulations on how simulations are built and what we can/should expect from leveraging them
Jun 12, 2024•22 min•Season 1Ep. 19
In this episode, Jeffrey discusses the value of OCM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He ...
Jun 10, 2024•5 min
Luigi Ferri takes the mic to talk about Management by Exception in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting...
Jun 07, 2024•5 min
Piaras is the founder of License Hawk, a consulting organization focused on optimizing IBM software licensing
Jun 06, 2024•30 min
In this episode, kengon starts a series of conversations intended to cover experiential learning and simulations. We’re starting the series off with Stu MacDonald of Sunburst Simulations.
Jun 05, 2024•24 min•Season 1Ep. 18
In this episode, Jeffrey discusses how some things just take time Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the di...
Jun 03, 2024•6 min
Luigi Ferri takes the mic to talk about Scrum and Agile in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm sp...
May 31, 2024•5 min
Jeffrey is the founder of Service Management Leadership, a consultancy focused on Service Management, Asset Management, and Digital Transformation
May 30, 2024•26 min
In this episode, kengon finishes his conversation with Mauricio, talking about the massive amounts of data available today and how people can get started down the path of being a member of a multidisciplinary data science team
May 29, 2024•21 min•Season 1Ep. 17
In this episode, Jeffrey discusses SLAs and putting tickets into "pending" state Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspe...
May 27, 2024•6 min
Rory and SAM Charter help organizations understand and optimize their software asset processes. He has been a leader in the industry for a long time.
May 23, 2024•29 min
In this episode, kengon continues his discussion with Mauricio, diving deep into the challenge of managing data and establishing a firm foundation for success with AI.
May 22, 2024•24 min•Season 1Ep. 16
In this episode, Stephen and Jeffrey discuss "Enterprise Service Management" and what it may look like in the future. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 3...
May 20, 2024•25 min
Pamela Fulmer is an Attorney specializing in the legal aspects of Software Asset Management. She has tremendous expertise in the area, protecting organizations from the predatory practices of software publishers
May 16, 2024•35 min
In this episode, kengon starts a multipart conversation with Dr. Mauricio Corona on robotics and AI. There isn't always a straight line between an idea and where it ends up. This story is one example of that -- and it's just the start of it!
May 15, 2024•24 min•Season 1Ep. 15
In this episode, Stephen discusses artificial intelligence and machine learning and their relative impact to banking and other industries. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been ...
May 13, 2024•24 min
Craig is the founder of Palisade Compliance, an organization established to help companies optimize their Oracle software licensing.
May 09, 2024•33 min
In this episode, kengon starts a conversation with Daniel Breston on the importance of addressing mental health concerns for those working in/around IT. This is the longest episode yet, but one that really deserves a full listen.
May 08, 2024•51 min•Season 1Ep. 14
In this episode, Stephen shares how he helped build a unique banking platform. He also discusses complexity and risk and the regulatory aspects of banking Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. J...
May 06, 2024•19 min
