Q & A | Training Service Staff Without Sacrificing Output

Managing automotive shop workloads while still advancing technician and service advisor skills poses a common struggle. In this Drive By episode, Chris Collins takes on two insightful questions -one on balancing tech training and capacity as staff shrinks, another on cementing advisor relationships during sales and vehicle walks. His answers touch on adding headcount, taking a long-term view of development, and orchestrating shop flow through defined processes and clear communication.

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