In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value! Key Takeaways: - Discover the critical role of mindset in driving performance across roles like techn...
May 12, 2025•43 min•Ep. 316
🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The...
Apr 14, 2025•40 min
Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast 🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary. 🔥 Plus,...
Apr 07, 2025•1 hr 5 min
In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary." 💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to “jingle sensibility” and making memorable moments Collaboration, leadership,...
Mar 31, 2025•40 min
On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will ...
Nov 25, 2024•12 min
Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we’ll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We’ll be back soon with more amazing content, but in the meantime, don’t forget to check out our new channel www.youtube.com/@syndicatexlibraryofleadership for updates. Stay tuned, and w...
Nov 20, 2024•1 min
In today’s service drive revolution, Chris and Coach Christian talk about the 9 reasons why Service Managers fail. Chris provides us with a concrete list that details the mentality, work ethic, and knowledge a Service Manager should uphold in order to properly succeed. The idea here is to analyze how you’ve been performing and adopting aspects of these habits. Regardless of what you do at the dealership, these reasons can help you improve every area of your life. Let us know what you think of ou...
Nov 18, 2024•37 min
0:00 - 10:00 Christian has high blood pressure 10:00 - 14:22 Dodgers World Series 14:22 - 17:00 News 17:00 - 27:00 Service and Parts Benchmarks for Profitability Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Boo...
Nov 11, 2024•29 min
In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionabl...
Nov 04, 2024•25 min
In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable...
Oct 28, 2024•41 min
This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today’s rapidly evolving industry. Discounted Offers for ...
Oct 21, 2024•25 min
In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealersh...
Oct 14, 2024•36 min
Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role...
Oct 11, 2024•8 min
In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business! 0:00 ...
Oct 07, 2024•40 min
Chris Collins and Christian Lafferty dive into one of the most critical debates in service department management: Should you rely on a dispatcher or a shop foreman to run your operation efficiently? They discuss the pros and cons of each role, how these positions impact workflow, technician performance, and customer satisfaction. If you're looking to optimize your service department, this episode will give you valuable insights to make the right decision for your shop's success. Don't miss out o...
Oct 04, 2024•11 min
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team ...
Sep 30, 2024•34 min
In this Q&A session, we dive into the challenges dealerships face when hiring car technicians during busy seasons only to downsize when demand slows down. Chris and Christian answer tough questions about seasonal hiring, managing technician layoffs, and how dealerships can better balance staffing needs without sacrificing service quality. Discover strategies to navigate the highs and lows of the service department's workflow while keeping your team motivated. Discounted Offers for Training a...
Sep 27, 2024•4 min
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty welcome BBQ pitmaster champion Harry Soo to explore an unconventional topic: "Will BBQ Make Your Service Department Better?" Join them as they dive into how the art of barbecue could inspire new ways to build team morale, enhance customer relationships, and even boost your dealership’s service department culture. With Harry's expertise in creating award-winning BBQ and his insights on the parallels between...
Sep 23, 2024•41 min
In this video, we break down the most effective strategy for following up on declined work in your car dealership’s service department. Learn how to turn “no” into “yes” by building trust with your customers and increasing sales without feeling pushy. From the timing of your follow-ups to the best communication channels and tactics, this step-by-step guide will help you recover missed opportunities and boost your service department’s revenue. Don’t miss out on these expert tips that can help you...
Sep 20, 2024•5 min
Welcome to Service Drive Revolution with your hosts Chris Collins and Christian Lafferty! In today's episode, they dive into a critical topic: What Your Dealership Is Worth. Whether you're thinking of selling, buying, or just curious about the current market, Chris and Christian break down how to assess the value of your dealership. From financial metrics to market trends, they'll guide you through the factors that influence dealership valuation. Tune in for expert insights and tips on maximizin...
Sep 16, 2024•38 min
In today's Q & A, Chris and Christian dive into the ongoing debate of Automated Phone Systems vs. Human Interaction in customer service. Are automated systems helping businesses streamline operations, or are they driving customers away? We explore the pros and cons of each approach, real-life examples, and how both can impact your overall experience. Is it time to bring back more human contact, or is automation the future? Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Spe...
Sep 13, 2024•11 min
In this episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into the key strategies for transforming a service department into a profit powerhouse. From improving customer retention to optimizing labor efficiency, they break down the step-by-step process that can turn any service department around. Whether you’re struggling with profitability or looking to maximize your department’s potential, this episode provides actionable insights and proven techniques to hel...
Sep 09, 2024•22 min
In this Drive By episode, Chris Collins tackles a question from an insurance adjuster considering a career switch to become a Service Advisor. Discover the key differences between these roles, including the shift from B2B to B2C interactions and learn why empathy and customer first mindset are crucial for success in the Service Drive. Chris and Christian offer valuable insights on the challenges and opportunities in transitioning to a Service Advisor role, highlighting the potential for higher e...
Sep 06, 2024•6 min
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into a critical issue affecting dealerships across the country—dealership pretax profit is down a staggering 33%! They’ll explore the factors contributing to this decline, from market pressures to internal inefficiencies, and discuss what dealership owners and managers can do to turn the tide. Tune in for actionable insights, expert opinions, and the latest industry trends that could help your dealers...
Sep 02, 2024•21 min
The industry is grappling with credit card fees in Service Drives. It's a challenge many are struggling to address effectively. In this Drive By, we explore a common hurdle: balancing costs with customer satisfaction. We cut through the confusion, offering insights on pricing strategies that work for both dealerships and customers. Learn about an approach that can help avoid awkward conversations and foster long term customer relationships. It's not about hiding costs, but about smart, transpare...
Aug 30, 2024•5 min
In this episode of the SDR podcast, we dive into a pressing question: Are car dealers ready to service a growing fleet of 14-year-old vehicles? With the average age of cars on the road steadily increasing, many owners are holding onto their vehicles longer than ever before. This trend presents both challenges and opportunities for car dealerships. We'll explore how dealers are adapting (or failing to adapt) to the rising demand for maintenance and repair services on older models. We'll discuss t...
Aug 26, 2024•25 min
In this Friday Drive By, Chris Collins tackles a crucial question about internal pricing that could revolutionize Dealership profitability. This episode delivers the truth about why discounting internal work is a profit killer. Chris explains why Service Departments need to stop being the Dealership's discount store. It's a must watch for anyone looking to boost their operation's bottom line. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Train...
Aug 23, 2024•6 min
Welcome to Service Drive Revolution! Chris Collins sits down with coach Christian to craft a survival plan for the looming economic hurricane that could impact dealerships across the industry. As economic uncertainties brew on the horizon, Chris and Christian dive into practical strategies and actionable insights designed to help dealerships weather the storm. From optimizing service drives and enhancing customer retention to streamlining operations and fortifying financial health, this episode ...
Aug 19, 2024•33 min
In this Drive By episode, Chris Collins tackles a crucial question about balancing customer expectations with upselling opportunities. Discover how effective Service Advisor communication can lead to better maintenance sales, even when dealing with extended service times. Learn why honesty and a customer first approach are key to successful upselling in the Service Department. Chris shares insights on the importance of believing in maintenance and how to present it as a benefit to customers. Dis...
Aug 16, 2024•9 min
In this episode of SDR we explain how the principles of consistency, efficiency, and customer experience at McDonald's can be applied to enhance the service advisor role. Tune in to learn how the golden arches can guide you to service excellence! #mcdonalds #fastfood #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Si...
Aug 12, 2024•31 min
