Q & A | Should You Charge for Unverified Diagnoses? - podcast episode cover

Q & A | Should You Charge for Unverified Diagnoses?

Jul 12, 202411 min
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Episode description

In this Drive By episode of Service Drive Revolution, Chris Collins tackles a crucial question about charging diagnosis fees when Service departments can't duplicate the customer’s concern and make a diagnosis. Discover how to balance customer satisfaction with fair compensation for your service team's time and effort.

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