Say, Listen! with Serah Delaini

This is a podcast to help people get things done and get along better at work with crisp, effective communication. Hear author and speaker Serah Delaini share tips and interviews on topics from writing, meetings, and presenting reports, to knowing when and how to have a difficult conversation. Our dream is to transform the state of professional communication around the world! If you'd like to contact us, email info@saylisten.net. Or, get a two-week free trial to join our community about the same topics: Loud and Clear, at https://loud-and-clear.mn.co.

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Episodes

A for Audience Focus in Communications

This week on Say, Listen!, we'll go over Audience Focus, the first "A" in our five-step PARLA process of Pay Attention, Audience, Rhythm, Listen, and Adjust. When you focus on the audience first, you take time to think about who is receiving your communication, and attempt to understand their perspective as you create the material. I'm talking about email, chat, presentations, videos, posts, and in-person conversations and meetings. Let's go over some tips and frameworks I've found that you can ...

Dec 21, 2021•12 min

Communication with Volunteers with guest Bart Gibson

In this episode, Serah discusses communication in a volunteer setting with Bart Gibson, Volunteer Coordinator for the Mystic Moon community. Bart has been a member of his community for about 10 years. Now the group has enough volunteer help to organize service projects and put on large special events that benefit hundreds of people. To make this happen, Bart recommends first understanding the abilities and time constraints that each potential volunteer has. Truly listening to their intentions an...

Nov 30, 2021•29 min

Accessibility

This week on Say, Listen!, we cover the variety of abilities that your audiences have, whether it's vision, hearing, health, mental health, or other aspects of life. How can you keep accessibility in mind for people who have different ways of interacting with information and your organization? Send me your questions and comments at [info@saylisten.net](mailto: info@saylisten.net). Links mentioned in this episode: Free website checkers: https://www.webaccessibility.com/ and https://allyable.net/ ...

Nov 09, 2021•19 min

Punctuation 101

This week on Say, Listen!, we cover apostrophes, commas, forward slashes, colons, semicolons, and terminal punctuation. As an editor, I see lots of missing punctuation, and there are some common things people do or don't do with these marks that I'd like to bring up here to prevent you from continuing to make these mistakes. Send me any questions you have to info@saylisten.net! Links mentioned in this episode: Join the FREE Loud and Clear Community! ( https://loud-and-clear.mn.co/ ) The Definiti...

Oct 26, 2021•19 min

How to get teams unstuck and performing better with guest Tara Paton of Red Blaze Solutions

This week on Say, Listen!, we cover communication at work with Tara Paton, founder of Red Blaze Solutions. Topics discussed: Red Blaze gets teams unstuck and performing better by digging into team dynamics. Clues might include how they handle mistakes, or how they handle violations of norms, like someone always being late to meetings. Tara's special word or phrase about communication at work was taught to her by her mother. When Tara faced problems at school, her mother would listen carefully an...

Oct 12, 2021•30 min

Repetition

This week on Say, Listen!, we cover repetition. Let’s talk about avoiding duplication in your communication at work. Links mentioned in this episode: Join the Loud and Clear Community! https://loud-and-clear.mn.co/ Pro Writing Aid, https://prowritingaid.com/ Ginger Software, https://www.gingersoftware.com/ White Smoke, https://www.whitesmoke.com/ The Elements of Style, Strunk and White, https://faculty.washington.edu/heagerty/Courses/b572/public/StrunkWhite.pdf An Introduction to Punctuation, No...

Sep 28, 2021•12 min

Introduction

This week on Say, Listen! , I'll introduce myself and then I'll explain what you'll get out of being a Listener, and what you can give back to the Say, Listen! community. In this podcast, we'll cover the quirks of English and best practices about written and spoken communication at work. Over the past 15 years, I've been a communications consultant to high-tech companies like Expedia, F5, and Microsoft, as well as individuals and small business owners. I've noticed patterns in communication that...

Sep 15, 2021•11 min

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