Turning SaaS customer feedback into content with AI with Mike Taylor and Ali Naqi Shareen
Episode description
saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies.
Mike is a Co-founder of a marketing agency, creator of AI courses with almost half a million students, and author of a book on prompt engineering. And Ali is a Serial entrepreneur and CTPO of zenloop, a saas.group brand recently relaunched with full AI integration.
----------Episode's Chapters--------------
00:00 - Introduction to the AI Revolution in SaaS
03:03 - Exploring AI Tools and Their Applications
06:06 - Effective Prompting Techniques for AI
09:08 - Creating Customer Personas and Market Research
12:02 - AI in Customer Communication and Feedback
14:47 - Trust and Reliability in AI Automation
18:01 - Live Demonstration of AI Capabilities
36:28 - Customer Feedback Management and AI Integration
39:44 - The Future of AI in Customer Service
42:24 - Extracting Insights from Customer Interactions
57:02 - Automation and AI: Overcoming Mental Barriers
01:00:55 - Practical Steps for Automation in Startups
Mike - https://www.linkedin.com/in/mjt145/
Mike's book - https://www.amazon.com/Prompt-Engineering-Generative-AI-Future-Proof/dp/109815343X
Mike's courses - https://app.vexpower.com/courses/
Ali - https://www.linkedin.com/in/ali-naqi-shaheen/
zenloop - https://www.zenloop.com/en/
RodCast - https://www.rodcast.fm/
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