Reimagining SaaS customer support with AI with Baptiste Jamin @Crisp IM

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies.

In episode #17, Anna Nadeina talks with Baptiste, co-founder of Crisp, a business messaging platform for startups & SMBs.

----------Episode's Chapters--------------

00:00 - Introduction to Crisp and Its Impact

03:53 - The Role of AI in Customer Support

09:53 - Innovative AI Features in Crisp

14:04 - Customer Feedback and Product Development

24:03 - Evaluating Customer Feedback for Product Improvement

29:39 - Understanding Customer Feedback for Product Development

34:24 - The Role of AI in Pricing Strategy

37:29 - Building a Unique Company Culture

40:55 - The Importance of Continuous Learning

47:59 - Reflecting on Wins and Failures

51:41- Innovative Hacks for Customer Engagement

Baptiste - https://www.linkedin.com/in/baptistejamin/

Crisp - https://crisp.chat/en/

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