S8E10 - Aligning Customer Success with Business Goals ft. Dan Herd, VP of Success at Outreach

SaaS Sessions

Sep 13, 2024•26 min•Season 8Ep. 10

--:--

Listen in podcast apps:

Listen to this episode in Metacast mobile app

Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episode description

In this episode of SaaS Sessions, we sit down with Dan Herd, VP of Customer Success at Outreach, one of the most popular sales engagement platforms.

We dive deep into how Outreach leverages a "Desired Business Outcomes" (DBO) framework to align customer success strategies with the business goals of their clients.

Dan also offers invaluable insights into driving adoption, improving customer retention, and maintaining a seamless handoff between sales and customer success teams.

Whether you're a SaaS leader, founder, or working in customer success, this episode provides practical strategies and best practices to help your customers succeed and ensure long-term growth for your company.

All this and more with Dan in this episode.

Connect with Dan on LinkedIn here - https://www.linkedin.com/in/dan-herd1/

Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/

For the best experience, listen in Metacast app for iOS or Android

Open in Metacast