S5E1 - Data driven Customer Success ft. Arundhati Balachandran, Senior Director, Customer Success at Chargebee - podcast episode cover

S5E1 - Data driven Customer Success ft. Arundhati Balachandran, Senior Director, Customer Success at Chargebee

Jul 08, 202125 minSeason 5Ep. 1
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Episode description

In this episode, we hosted Arundhati Balachandran, Senior Director, Customer Success at Chargebee, to discuss being data-driven in the customer success world. 

Arundhati made the shift from Sales to Customer Success at Chargebee and is now leading the team. 

She talks about the imp metrics for CS teams and the less popular but critical metrics they track at Chargebee.

She also emphasizes the Net Retention Rate and its importance.

All this and more with Arundhati in this episode.

Connect with Arundhati on LinkedIn - https://www.linkedin.com/in/abalach/?originalSubdomain=in

Check out SaaS jobs here - https://pallet.xyz/list/saas-jobs/jobs

Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/

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S5E1 - Data driven Customer Success ft. Arundhati Balachandran, Senior Director, Customer Success at Chargebee | SaaS Sessions podcast - Listen or read transcript on Metacast