S3E17 - Upgrading customer service with AI ft. Vartika Verma, VP of Global Marketing at Yellow Messenger

SaaS Sessions

Oct 30, 2020•33 min•Season 3Ep. 17

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Episode description

In this episode, we hosted Vartika Verma, VP of Global Marketing at Yellow Messenger. It's a conversational AI platform that helps enterprises automate their core business functions - Sales, Marketing, ITSM, Customer Support, Procurement, and more.

With over 14 years of experience, she’s previously worked with companies like Payoneer, Hike Messenger, DirectI, and more.

We talked about the current state of customer service in India and how can you supercharge it with AI Chatbots?

She also shares how different brands are using AI chatbots for customer service differently.

Are AI bots replacing humans or aiding humans at their job? Listen to what Vartika has to say in this episode.

Connect with Vartika on LinkedIn - https://www.linkedin.com/in/vartikaverma/

Check our Yellow Messenger - https://yellowmessenger.com/

Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/

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