S2E11 - Customer success during a pandemic ft. Meenakshi Ganesh, Director of Customer Success at Clevertap
May 08, 2020•34 min•Season 2Ep. 11
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Episode description
In this episode, Kritika hosted Meenakshi, Director of Customer Success at Clevertap, to talk about customer success during a pandemic.
- CS during uncertain times
- Change in customer behavior
- What is Clevertap doing to tackle these situations?
- Getting new use cases from your customers because of the current times
- Managing implementation and delivery delays
- Managing churn
- Showing empathy
All this and more with Meenakshi in this episode.
Connect with Meenakshi on LinkedIn - https://www.linkedin.com/in/meenakshi-ganesh/
Visit Clevertap - https://www.linkedin.com/company/clevertap/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
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