Flip Reaches $12M ARR with AI Voice Support for 250 Brands
Episode description
How do you pivot a banned college ridesharing app into a voice AI company handling 300 million customer service calls?
Brian Schiff is the co-founder and CEO of Flip, a verticalized AI voice assistant that automates customer service calls for transportation, retail, and healthcare brands.
After realizing their Cornell ridesharing app was a dead end, Brian and his co-founder Sam pivoted into voice AI. Today, Flip automates up to 90 percent of routine support calls for over 250 enterprise companies and recently raised a $20M Series A at a $100M valuation.
You'll learn:
- How to successfully pivot a failing startup model
- Why verticalized AI beats horizontal platforms
- How to implement usage-based pricing at $1.50 per call
- Why "listen mode" is their best sales tactic
- How to maintain 75 percent gross margins with AI
- Why they rejected a theoretical $150 million acquisition offer
- How to select the right industries for expansion
- Why competitive B2C markets are best for AI tools
Brian started his entrepreneurial journey at Cornell's eLab accelerator. He navigated the near-total collapse of transportation revenue during the pandemic to build a highly efficient business growing 3X year over year.
Watch this episode on YouTube: https://youtu.be/gtFt5exyCaI
Connect with Brian: https://flipcx.com/
Connect with Nathan: https://founderpath.com/