Gold, silver & platinum buried in the recognition treasure chest. Roger Beaudoin from Restaurant Rockstars tells you how to dole it out - Check out these tips for your restaurant... Sponsor Link: https://servicewithstyle.com/runningrestaurants Sponsor Link: https://www.restaurantreport.com/jason...
Sep 18, 2024•10 min•Ep. 221
A restaurant is not simply shaped by the food it serves but also by the efficiency of the team behind it. In this episode, Jaime Oikle sits down with Jordan Boesch , CEO of 7shifts , to discuss what it takes to build a great restaurant culture. He breaks down the most common pain points faced by both owners and employees in the hospitality industry and restaurant management, as well as the right ways to address them. Jaime also stresses the importance of making internal promotions, offering cons...
Sep 09, 2024•37 min•Ep. 220
The fun stuff...counting inventory.... In this episode Jaime gets with Roger Beaudoin from Restaurant Rockstars to discuss why it is so important to get inventory right at your restaurant. Managing costs and driving profits all stem from effective inventory...check out these operational tips... Sponsor Link: https://www.theleasecoach.com Sponsor Link: https://servicewithstyle.com/runningrestaurants...
Sep 04, 2024•12 min•Ep. 219
In this episode, Jaime Oikle sits down with Darren Denington , the Founder of Service with Style, to delve into essential restaurant customer service tips that can elevate your dining establishment. With over 27 years of experience, Darren shares his insights on improving customer service through effective training, leadership, and secret shopping strategies. Whether you're a seasoned restaurateur or just starting, this episode offers actionable advice to ensure every guest leaves with a smile a...
Aug 26, 2024•41 min•Ep. 218
DON'T make this MISTAKE.... In this episode Jaime Oikle of RunningRestaurants.com gets with Roger Beaudoin from Restaurant Rockstars to discuss a huge flaw among many restaurants... Allowing your servers to just be "order takers." There's so much opportunity (and revenue & profits) in the "Land of the Sales Star" so stay tuned to how you can uplevel your staff to sell & serve better and drive those dollars to your restaurant's bottom line. You can immediately take these tactics to your t...
Aug 12, 2024•15 min•Ep. 217
We explore the crucial difference between management and leadership, emphasizing the need for true leadership that empowers employees. In this episode Jaime Oikle of RunningRestaurants.com discusses a common restaurant industry mistake with Roger Beaudoin from Restaurant Rockstars. The pair highlights the importance of clear job descriptions, performance reviews, and setting expectations to foster a culture of accountability and growth. By focusing on leadership over traditional management, rest...
Aug 06, 2024•23 min•Ep. 216
Thriving in this competitive restaurant landscape can be quite difficult. Imagine an Amazon experience specifically for local marketing vendors! Franchisees can browse a diverse marketplace, selecting the tactics that best target their audience. Join Jaime Oikle and Brett Campbell , the Co-Founder and CMO at Loma , to explore the challenges faced by restaurant marketing teams, particularly in the fast-paced world of franchise operations. Brett discusses the unique needs of local marketing and ho...
Jul 30, 2024•39 min•Ep. 215
Are you ready to supercharge your restaurant's marketing game? In this episode, Jamie Oikle dives deep with marketing maestro Jackie Bebenroth , Principal at Muse , to uncover how strategic branding can skyrocket your restaurant's success. Jackie shares her expertise in brand strategy and content marketing, drawing from her vast experience working across the food system and her personal insights as the spouse of a restaurant operator. From perfecting your visual identity to leveraging local infl...
Jul 30, 2024•30 min•Ep. 214
Are you ready to turn up the heat in your restaurant business? In this episode, Jamie Oikle welcomes back David (The DELO) DeLorenzo , the mastermind behind Bar and Restaurant Insurance . But we’re diving deeper than just insurance today. Delo, who’s a seasoned player in the hospitality industry, shares his unique insights into the current landscape and reveals how he’s leveraging cutting-edge technology to help restaurateurs navigate the often turbulent waters of the business. From innovative s...
Jul 16, 2024•30 min•Ep. 213
In this episode, we host Brenton Thomas, founder of Twibi , in a conversation about effective digital marketing strategies for restaurants. Brenton advises starting with Google and Facebook ads due to their high return potential and suggests focusing on conversion tracking and consistent messaging across platforms. He recommends search campaigns and performance max campaigns for targeting high-intent customers and emphasizes the importance of optimizing Google My Business for local SEO. Brenton ...
Apr 01, 2024•18 min•Ep. 212
In this quick hit episode, Jason Brooks, Founder & CEO of HospiVation and author of the new book "Every Leader Needs Followers" provides a guide for conducting effective one-on-one meetings with team members. Brooks stresses the importance of listening over speaking, recommending a 35% speaking to 65% listening ratio for managers. Meeting should be divided into three parts: the first for the team member to share freely, the second for the manager to follow up on previous discussions, and the...
Mar 20, 2024•2 min•Ep. 211
This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger discusses how he used his "Difference Dollars" program to creating a culture of appreciation. Used in his restaurants for two decades, Difference Dollars rewarded employees for exceptional performance, fostering a positive culture. It encouraged a culture where excellence was recognized, motivating employees and naturally filtering out those who did not align with the restaurant's ethos. Ep...
Mar 15, 2024•3 min•Ep. 210
In this episode, RunningRestaurants.com founder Jaime Oikle hosts Jason Brooks , the founder and CEO of HospiVation, who shares his expertise on leadership in the restaurant industry from his book, Every Leader Needs Followers . Brooks discusses the importance of understanding KPIs, the benefits of systematic leadership, and the need for effective delegation. He emphasizes the value of an "owner-like orientation" for new employees and the significance of one-on-one reviews for building team rela...
Mar 13, 2024•41 min•Ep. 209
In this episode RunningRestaurants.com , founder Jaime Oikle interviews Tony Smith , CEO and Co-founder of Restaurant365 . They discuss the state of the restaurant industry, touching on concerns about a potential recession, the impact of inflation, and the ongoing labor challenges. They delve into the role of AI and data intelligence in restaurant management, including forecasting, inventory, and employee scheduling. They explore how technology can give managers time back by automating administr...
Mar 06, 2024•23 min•Ep. 208
This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger discusses the vital role of job descriptions in the restaurant business. He explains that clear, detailed job descriptions are crucial for setting expectations and ensuring employee accountability. Roger highlights the lack of comprehensive job descriptions in many restaurants, leading to employee confusion and poor performance. He details the components of an effective job description, inc...
Feb 27, 2024•5 min•Ep. 207
This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger tells an almost unbelievable story of poor service that should open any operator's eyes. The clip highlights the fact that what your employees say & do can absolutely sabotage your business - so hire and train accordingly... More from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.
Feb 18, 2024•3 min•Ep. 206
In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Ashley Bray about the Bar and Restaurant Expo in Las Vegas this upcoming March. They discuss the expo's events, education, exhibit floor, and networking parties. Ashley highlights several trends including: culinary cocktails with savory and functional ingredients, the rise of non-alcoholic beverages for wellness, as well as the importance of loyalty programs and employee retention for restaurants. The expo promises gre...
Jan 17, 2024•13 min•Ep. 205
In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Jonathan Rosa, president at Moura CFO. Jonathan shares his experience growing up in a restaurant family and working at Burger King headquarters. He discusses the financial challenges restaurant owners face and offers strategies to improve profitability, such as reviewing financial reports, managing costs, and calculating waste. He also emphasizes the importance of cash flow forecasting and exit planning. Other highligh...
Dec 11, 2023•24 min•Ep. 204
In this episode of the podcast, Jaime Oikle of RunningRestaurants.com interviews Tom Rutledge, Managing Partner at RDMS Group. Tom is a former chef turned restaurant consultant. They discuss the challenges of restaurant management, including balancing costs, utilizing data, and adapting to the digital world. Rutledge emphasizes the importance of prime cost management, effective use of data, and creative menu planning. He also highlights the need for excellent customer service and effective manag...
Nov 27, 2023•25 min•Ep. 203
In this episode of the podcast, Jaime Oikle of RunningRestaurants.com speaks with Ho Chan Jang (CJ), the Co-Founder and Exec Chef of Balance Grille. In this fast-paced episode, the two bounce around to a number of key restaurant operations topics, including: The backstory and journey of Balance Grille Challenging the stigma surrounding Asian food and offering affordable options Financial challenges and the importance of hard work and belief in one's concept The role of technology in the restaura...
Nov 06, 2023•25 min•Ep. 202
Join Jaime Oikle from RunningRestaurants.com as he speaks with Zack Oates, the Founder and CEO of Ovation . Zack's energy, enthusiasm, and passion are off the charts in this episode. So, what's the answer to the question posed, "What is the surprise way to drive sales and profits for restaurants?" It all starts with FEEDBACK says Zack. Listen in as we dig deep into: ● Why making it easy for customers to give feedback is so important ● How to turn 5-star feedback into more positive reviews and en...
Oct 30, 2023•30 min•Ep. 201
In this episode, Jaime Oikle of RunningRestaurants.com dives into the importance of implementing effective management systems in restaurants with Darren Denington and Alison Anne from the Restaurant Management 201 Workshop . They highlight the significance of trust, open communication, and accountability in building a successful management team. Darren breaks down different categories of systems in a restaurant, while Alison emphasizes the importance of a strong leadership team. The episode also...
Oct 23, 2023•28 min•Ep. 200
In this episode Jaime Oikle of RunningRestaurants.com has the pleasure of hosting Adenah Bayoh, the founder of Brick City Vegan, who shared her inspiring journey from Liberia to Newark, New Jersey, and the lessons she's learned along the way. Adenah's passion for providing great vegan food and options for urban communities drives her vision for the restaurant. We also discuss how Adenah communicates with her employees, implements feedback, and utilizes social media for marketing. Highlights incl...
Oct 18, 2023•25 min•Ep. 199
In this episode of the podcast Jaime Oikle of RunningRestaurants.com welcomes Seek Hannemann, the owner of Seven Brothers Burgers. Seek shares the story of how his family started the business in Hawaii and discusses their emphasis on the concept of aloha and creating a family-like atmosphere for customers. The two hit on various topics and shared a number of insights and lessons including... - Story of how Seven Brothers Burgers started and grew through franchising - Emphasis on the concept of a...
Sep 07, 2023•27 min•Ep. 198
In this episode of the podcast Jaime Oikle of RunningRestaurants.com interviews Christine Shindler, the co-founder and CEO of PathSpot, a health and safety operating system for restaurants. Christine shares her background in biomedical engineering and how she became interested in improving hand hygiene in the restaurant industry as well as the future of food safety. Be sure to check out the episode... Find out more at https://www.pathspot.com & https://www.runningrestaurants.com.
Aug 16, 2023•18 min•Ep. 197
In this episode Jaime Oikle of RunningRestaurants.com delves into the secrets of effective restaurant management with Darren Denington & Alison Anne and what it takes to develop strong leadership at your restaurant. They talk about the crucial traits and skills needed for success in the restaurant industry. You'll discover the power of effective leadership in creating a positive and profitable dining experience. Tune in and take your management skills to the next level! Episode highlights in...
Jul 18, 2023•41 min•Ep. 196
In this episode Jaime Oikle of RunningRestaurants.com interviews Megan Rosen, Chief Development Officer of Next Brands. While traditional real estate can be economically challenging for restaurant expansion, Next Brands twist on locations and build out is working well by transforming shipping containers into successful quick-serve restaurants. Highlights from their conversation include... - Development and design of the modular container concept - Discussion of key costs targets to help ensure p...
Jul 09, 2023•27 min•Ep. 195
Join Jaime Oikle from RunningRestaurants.com as he speaks with Dom Diana, the CEO and founder of Slice Factory, the family-focused and welcoming Chicago-based pizza franchise and home to Chicago's original jumbo slice. We discussed the history of Slice Factory, its expansion and franchising plans, and the competitive pizza market in Chicago. Highlights from their conversation include: The history of Slice Factory, from its beginnings in 1998 to its rebranding in 2013 and expansion plans The deci...
Jun 25, 2023•25 min•Ep. 194
Are you struggling to keep your restaurant staff motivated and happy? In this episode restaurant consultant and author Roger Beaudoin of Restaurant Rockstars shared his insights on creating a positive company culture and incentivizing employees. Roger believes that a strong culture goes beyond a mission statement and includes the vibe & camaraderie of good people. To achieve this, he suggests starting with a complete job description and key results for every employee to ensure accountability...
Apr 30, 2023•14 min•Ep. 193
Roger Beaudoin of Restaurant Rockstars runs through a number of ways to easily boost your restaurant's sales & profits. Every time we go through this topic in our webinars I'm reminded of the staggering amount of money left on the table by most restaurants!!! You've got a CAPTIVE AUDIENCE eager to BUY...make sure your staff is taking full advantage of every sales opportunity... Your bottom line will thank you for it... Find out more at https://restaurantformula.com & https://www.runningr...
Apr 14, 2023•9 min•Ep. 192