CES is the epicenter of tech innovation. It seems nothing short of perfect to sit down with the Keith Kranepool , Vice President of Sales for the Global Retail Channel of Sennheiser -- a family owned, 75-year company with a history of innovation, and one of the world’s leading producers of headphones, microphones and wireless transmission technology. Sennheiser operates its own plants in Germany, Ireland and the US and is active in more than 50 countries worldwide. Yet part of the message here i...
Feb 05, 2020•21 min•Ep. 24
Chris Briglin, Director, Enterprise Mobile Product Marketing at Samsung, and Tracy Hansen, President, North America and Global CMO of ProGlove, Inc, join Marc Raco on location at NRF Big Show to announce and discuss the need and applications for their partnership and the launch of their combined solution consisting of ProGlove’s MARK product family of wearable barcode scanners and Samsung’s latest ruggedized smartphone for business – the Galaxy XCover Pro. See omnystudio.com/listener for privacy...
Jan 29, 2020•27 min•Ep. 23
It seems in retail that commerce channels are coming back to together, and making sure reaching customers where they want when they want is key. Julie Lyle, CEO of Zytara, Inc., a startup company in stealth mode, focused on blockchain aimed at retail consumer package goods, and brand building and loyalty marketing, joins Rob Sanchez and Agency Within CEO Joe Yakuel, on location at Commerce Next in New York. See omnystudio.com/listener for privacy information....
Jan 22, 2020•38 min•Ep. 22
Recently MouthMedia was on location at NRF Big Show in New York. Marc Raco and Rob Sanchez caught up with Paul Greenberg about his new role as Vice Chair of the Federation of International Retail Associations, and Dominique Lamb, the CEO of Australia's National Retail Association, for a remarkable discussion about the Australian bush fires and how Australian retailers have responded and the implications of such significant disaster, on that nation’s retail, the Australian delegation to the NRF B...
Jan 15, 2020•38 min•Ep. 21
MouthMedia partnered with Macerich, a real estate investment trust that invests in shopping centers, to hold a roundtable discussion about DTC-first brands and physical retail spaces with the Retail Innovation Lounge. During this discussion, Matt Kaden (Managing Partner for MMG Advisors), Anne Marie Stephen (Sales Director, US Retail + Commerce for Fabric) and Rob Sanchez (CEO for MouthMedia Network) had a dynamic conversation about disruption, transformation, and the future of retail. . See omn...
Dec 20, 2019•18 min•Ep. 20
Rick Egan, SVP Marketing for US Auto Parts (who is responsible for day to day Marketing Operations for US Auto Parts, a $300M online retailer of aftermarket auto parts in North America) shares insights into digital commerce stagey and what other industries can learn from the auto parts industry. Recorded on location at CommerceNext. See omnystudio.com/listener for privacy information.
Dec 19, 2019•46 min•Ep. 19
Can a focus on physical retail create a competitive edge, swimming upstream in a retail business that is moving primarily toward online? Garret Leight’s designer eyewear brand has placed this bet, and it’s working well. He’s deconstructed today’s usual model, by starting with brick and mortar retail first with an e-commerce play that follows. Gerrett joins Rebecca Fitts to share why hiring for longevity is a key to creating great in-store experience, the value of great product design (and a plac...
Dec 04, 2019•42 min•Ep. 18
If you talked with someone in charge of a major aspect of retail at Foot Locker, you’d think the conversation would have something to do with sneakers. And although the topic of "sneakerheads" was unavoidably mentioned, the real focus is: the critical impact Store Design has on customer experience. And how even basics such as lighting and sound can have a major effect on retail success. Kambiz Hemati, VP of Global Retail Design for Foot Locker (a leading global athletic footwear and apparel reta...
Nov 20, 2019•58 min•Ep. 17
Retail as a service is a huge idea these days, and there are a few leading players. One of them, which has been called the most interesting store in the world, is Showfields. It’s a retail concept that invites you to discover and engage with the online-only brands of tomorrow in wellness, home, & design. Katie Hunt (Co-founder and CRO of Showfields) and Andrew Smith (Co-founder of Think Uncommon), offer an inside look at what’s working — and what’s not — in this concept; what brands can do t...
Nov 13, 2019•1 hr 2 min•Ep. 16
Three important words for the success of any physical retail business? Location, location, and location. But, not only is retail constantly evolving, so are the locations retailers depend on for traffic, infrastructure, and economic stability. What better example to explore this topic than one of the most famous retail corridors anywhere , Madison Avenue in New York City. Two experts, Matthew Bauer (President of Madison Avenue Business Improvement District) and Corey Shuster (a senior member of ...
Oct 30, 2019•56 min•Ep. 15
Slightly Alabama is a line of leather wallets, bags, iPad and iPhone cases, computer cases, belts, bracelets, watch straps, and accessories, designed and manufactured in our West Village, NY studio where we focus on developing expertise in design through traditional techniques and processes. But it is the community-based, brand-building, event-embracing ,brand-first-growth-later retail strategy led by founder Dana Glaeser that might just be the real story. See omnystudio.com/listener for privacy...
Oct 16, 2019•41 min•Ep. 14
Designed for women, by women, Of Mercer is an apparel brand building a community of women professionals whose combined voice is a very effective ambassador in the entrepreneurial world. Aligning with successful executives, business leaders, influencers, and innovators, Of Mercer has taken an effective and bold approach to the growth of the brand. Co-founder Dorie Smith offer insights into the brand's retail strategy so far and looking forward. See omnystudio.com/listener for privacy information....
Oct 09, 2019•43 min•Ep. 13
If you've ever needed an office for a new company, you might have gone to a company like WeWork. If you were looking for a retail space, an intriguing option is Fourpost, a company taking something that is commoditized and turning into something that is elevated and transforming it by integrating content, customer experience, and what looks like a white glove, plug and play retail opportunity. CEO and Founder Mark Ghermezian, who’s deconstructing the retail space into a kind of incubator for bri...
Oct 03, 2019•38 min•Ep. 12
Two words that hold increasing real estate in the vocabulary of retail are commerce and personalization (a.k.a customization). One of the challenges of buying high-end apparel and accessories online (whether it be eyeglasses, footwear, or even tailored suits) is the confidence in both the accuracy of fit and the quality of the workmanship. Tim Aquino, the Head of Sales North America for Institchu (offering tailored made suits both online and in their showroom here in New York) came into the stud...
Sep 25, 2019•39 min•Ep. 11
There are iconic brands whose customers not only expect, but demand, that the brand not change. When you think of New York institutions, legendary frankfurter and tropical juice restaurant chain Papaya King (and their neon sign) very well comes to mind. For 86 years this retail business has kept a following, been featured in movies, TV and print, and has remained a part of the cultural fabric that makes New York "New York". So, how do you stay true to the brand you’ve always been, while being mi...
Sep 19, 2019•50 min•Ep. 10
From the global digital workplace to the digital commerce experience, companies need to build powerful search and data discovery solutions for employees and customers. Diane Burley, VP of Content for Lucidworks a a Leader in Cognitive Search, with an AI enabled internal and external search solution, talks with Rob Sanchez on location at eTail East in Boston. She covers how companies in and out of the mason industry can bridge the a gap between people and their data. See omnystudio.com/listener f...
Sep 11, 2019•27 min•Ep. 9
It’s been said there is such a thing as a "buying state of mind." What could be possible if you could start a meaningful conversation with customers right at the moment they're making a purchase? At eTail East in Boston, MouthMedia Network CEO Rob Sanchez sat down with Chris Victory, SVP of Strategic Partnerships for Rokt (a global leader in e-commerce marketing technology, at the intersection of digital media and commerce) to talk about how companies can grab the maximum return on investment ev...
Sep 04, 2019•26 min•Ep. 8
Will you need a website in the future to sell your products online? If you ask Heather Marie Udo, online retail expert and Founder and CEO of Shoppable (a distributed commerce technology company with a patented, universal checkout API), she’ll tell you the answer is likely “no”. After all, the retail consumer is changing, and the focus is shifting from pulling the consumer to the brands to bringing the brands to where the consumer already is. And retailers are following and creating commerce exp...
Aug 28, 2019•46 min•Ep. 7
What if you could get everything you need for your home, online, from one company that has everything, from bedding, linens, lighting, furniture, and more…but each category is actually its own brand, managed by the umbrella company. It’s all seamless and coordinated, with the consumer getting the benefit of buying from multiple brands—-when those brands are all talking to one another. Ran Reske, Co-Founder of Resident, joins Rebecca Fitts and Chris Hansen, and he shares how this isn’t just a gre...
Aug 21, 2019•35 min•Ep. 6
How do you continue to grow, to be relevant, and innovate to stay a leader — without going off mission? A lot of companies are compared to the innovators of their space—"the WeWork of such and such", "the Casper of this", and "the Birchbox of that". But when you are one of those companies -- in this case, Birchbox -- eventually the space will have those other players. Katia Beauchamp, CEO and founder of the very successful subscription beauty service Birchbox, joins Rebecca Fitts and Chris Hanse...
Aug 14, 2019•50 min•Ep. 5
Customer, team, and data. No matter the order of priority, getting these things right is essential to the success of any retail operation. An expert in all of these is Emily Culp. Before leading beauty brand Cover FX Skincare as CEO, Emily’s work managing call centers and in executive positions with brands such as Keds, Rebecca Minkoff, Clinique, and Unilever, has demonstrated she is the perfect blend all three areas of expertise. Emily joins Rebecca Fitts and Chris Hansen to share career-focuse...
Aug 07, 2019•41 min•Ep. 4
Some of the greatest companies have come from solving a need the founders had themselves—“there must be a better way”. Fast-growing, direct to consumer furniture brand Burrow is one of them. When a co-founder couldn’t get what he wanted, when he wanted, he and his partners created a company that did things differently — including tapping into existing delivery services like FedEx and UPS in an industry where that just wasn’t being done. Kabeer Chopra, Co-founder and CPO of Burrow, shares the com...
Jul 31, 2019•48 min•Ep. 3
Is this the birth of a totally new kind of retail concept — and a sign that retail, 20 years from now, might look (and feel) completely different? It’s The Phluid Project —the "Ph" references "balance". Founder/CEO Rob Smith shares his vision with host Chris Hansen (IgnitionOne) and Rebecca Fitts, along with a look inside this unique apparel concept that reflects realities of identity within today’s changing society -- retail with no gender attached to it -- no gender or size, everyone shops in ...
Jul 23, 2019•58 min•Ep. 2
It's true -- she’s real. There really is a Melissa at Baked by Melissa, the popular and unique New York born bakery known for its seemingly endless varieties of tiny cupcakes— with 14 retail locations and a burgeoning ecommerce business that now outpaces the brick and mortar. She’s a mom, a company president, and a self-described mad scientist——and rarely do you see the leader of a successful brand, much less one that has weathered the bursting of a trend bubble, who remains so in love with thei...
Jul 17, 2019•1 hr 16 min•Ep. 1
