🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Dr Cindy Heo is an Associate Professor of Revenue Management at the EHL Hospitality Business School. Prior to joining EHL, she taught revenue management course at the Hong Kong Polytechnic University and has delivered custom executive education programs on revenue management in Asia, Middle East, and Europe. Her scholarly research and industry consulting focus on the core strategic ...
May 09, 2023•14 min•Season 1Ep. 15
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Mattia Storni is Head of Marketing, Communication and Product Development at Saas-Fee Saastal Tourismus. In this episode, he presents two interesting projects in which he has been part of in Saas-Fee. One project is about Data Forecasting through Data Analytics, and the other one is about a project involving a luggage transport robot in collaboration with Post Auto AG and the municip...
May 09, 2023•20 min•Season 1Ep. 14
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) André Golliez is a lecturer at the Lucerne University of Applied Sciences, and a consultant in the area of open data, data sharing, and data value creation. He founded the opendata.ch association and is involved in data policy issues and the use of open data, as well as the Resilient Tourism Flagship project. In this episode, he talks about his involvement in digitalization in ...
May 09, 2023•10 min•Season 1Ep. 12
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our website (resilienttourism.ch/podcast) Simona Gamba is Deputy COO and Chief Innovation Officer at Locarno Film Festival. In this episode, she discusses her role in innovation for the festival and how she is working to improve its service model and customer experience. She has been investigating the needs of users and the impact of new technologies on the festival, as well as adjusting the technology infrastructure to imp...
May 09, 2023•10 min•Season 1Ep. 11
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Sebastian Schmid is the host of Hotel Glocke, and he and his wife are the second generation to run the hotel. The Glocke is in the heart of the Goms valley, at the upper end of the canton of Wallis. In this episode, Sebastian shares with us some of the digital tools and technologies implemented in his small family hotel. ---- In the Resilient Tourism Podcast Series, we aim to s...
Feb 23, 2023•9 min•Season 1Ep. 10
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Maxime Gervasi, co-founder of Mayko, and Guillaume Olsommer, founder of Simoïs Consulting, both support different tourism actors in the realization of their projects. Together, they have created the BeMobile platform which gathers a large volume of data from a destination to guarantee a high quality experience for visitors. ---- In the Resilient Tourism Podcast Series, we aim to spre...
Feb 23, 2023•12 min•Season 1Ep. 9
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Dr. Matthias Fuchs ist Assistenzprofessor für Marketing an der EHL. Er forscht zu digitalem Kundenverhalten, Produkt- und Servicekonfiguratoren und Kundenfeedback. Er unterrichtet Marketing und Computational Thinking. Dr. Matthias Fuchs promovierte 2021 in Marketing an der Universität St. Gallen (HSG), wo er Geschäftsführer des Center for Innovation (CFI-HSG) und Leiter der Custom Ex...
Feb 23, 2023•8 min•Season 1Ep. 8
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Emmanuelle Rose is in charge of the communication and digital department of the Lausanne tourist office . Throughout her career, Emmanuelle has worked in the digital sector: Lycos search engine in the 2000s, Voyages SNCF, expedia.fr and finally arrived in Lausanne as web manager. There she created the current digital service of the tourist office. In this episode, Emmanuelle Rose tal...
Feb 23, 2023•9 min•Season 1Ep. 7
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Ian Millar is a Senior Lecturer in the EHL’s Business Creativity department. He is a Certified Hospitality Technology Professional and a frequent speaker at international IT conferences. He is also the author of numerous articles on hospitality technology. Ian is an advisor to various hospitality technology companies and was a member of the hospitality industry panel for the Singapo...
Feb 23, 2023•8 min•Season 1Ep. 6
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Christopher Meignier is the CEO and co-founder of BLENT, a Swiss business intelligence company created in 2019 that produces dashboards and reports updated in real time for hotel and restaurant chains. BLENT provides an answer to the problem of compiling and analysing data from several systems (stay, services, F&B, wellness, accounting, reputation, competition, HR, etc.) on multi...
Feb 23, 2023•12 min•Season 1Ep. 5
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Elisha Schoppig is Operations Manger at Hotel-Spider. The Swiss company, headquartered in Nyon, develops IT solutions for hotels. Elisha has been working at Hotel-Spider since 2014, right after graduating with a Bachelor's degree from the EHL Hospitality Business School. Fascinated by the technological field, he has since been responsible for the European market as Operations Manager...
Feb 03, 2023•12 min•Season 1Ep. 4
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our website (resilienttourism.ch/podcast) Luca Preto is Head of Digital at Ticino Turismo , the regional tourism office that aims to promote and develop the tourism strategy of the canton. Within this department, he manages the agency’s online strategies and the projects related to digital transformation and innovation. Digital tourism, technology and communication are his main passions. In this episode, Luca Preto presents t...
Feb 02, 2023•13 min•Season 1Ep. 3
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Vincent Bailly is the director of the Lavaux World Heritage Association , an entity in charge of the management of the "Lavaux, Vineyard Terraces" , which has been a UNESCO World Heritage Site since 2007. Vincent is a geographer by training and a journalist. He also worked at the Tourist Office of the Canton of Vaud for information and multimedia development. He is now working for th...
Feb 02, 2023•9 min•Season 1Ep. 2
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Julia Geffers is the CEO of Hoxell , a Swiss company based in Lugano that provides an integrated software hospitality platform which facilitates the interaction with guests and connects the different departments within accommodation facilities in real time. Julia has worked 20 years in the hospitality industry and has learned all the secrets of hospitality and customer experience. I...
Feb 02, 2023•10 min•Season 1Ep. 1
This podcast series is introduced by Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience. Transcripts are available on our website (resilienttourism.ch/podcast) 🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to shape the digital transformation of the sector. We want to share the best digital practices in the tr...
Jan 24, 2023•3 min
