Master Your Mindset, Release Your Full Potential | RR245 - podcast episode cover

Master Your Mindset, Release Your Full Potential | RR245

Feb 13, 202433 minSeason 1Ep. 245
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Episode description

Join us in today's episode as we connect with the dynamic Jocelyn Chong, hailing from Melbourne, Australia. From her roots in Malaysia to a flourishing early career in financial planning and banking, Jocelyn shares her transformative journey, transitioning from corporate mazes to the world of entrepreneurship, coaching, and speaking.

From corporate labyrinths to entrepreneurial escapades, Jocelyn got insights, and a couple of "aha!" moments that leave you wondering, "Why didn't I think of that?" You will gain insights into the nuances of corporate life, the challenges of transition, the importance of mindset, and the pivotal role of relationships in business and in shaping one's career.

This candid conversation is filled with practical advice, personal anecdotes, and invaluable lessons for budding entrepreneurs and professionals alike.

In this episode, you’ll learn:

  • Identifying and changing limiting beliefs and behaviors
  • The role of relationships in navigating you towards your success
  • Mindset as one of the biggest challenges that entrepreneurs face
  • How to build trust and relationships at networking events
  • The importance of valuing your pricing strategy
  • How to speak to sell


You can reach Jocelyn at: https://www.jocelynchong.com.au/


A little about me: 

I began my career as a teacher, was a corporate trainer for many years, and then found my niche training & supporting business owners, entrepreneurs & sales professionals to network at a world-class level. My passion is working with motivated people, who are coachable and who want to build their businesses through relationship marketing and networking (online & offline). I help my clients create retention strategies, grow through referrals, and create loyal customers by staying connected. 


In appreciation for being here, I have a couple of items for you. 

A LinkedIn Checklist for setting up your fully optimized Profile:  

An opportunity to test drive the Follow Up system I recommend by taking the  

10 Card Challenge – you won’t regret it.   


Connect with me: 

http://JanicePorter.com 

https://www.linkedin.com/in/janiceporter/ 

https://www.facebook.com/janiceporter1 


Thanks for listening! 

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Transcript

Janice Porter

Hello, everyone, and welcome to this week's episode of relationships rule. This This week we have an international guest Jocelyn Tong is with with me today from all the way from Melbourne, Australia. I hope I said that right. And welcome to the show, Jocelyn.

Jocelyn Chong

Well, thank you so much for having me on this show. It's been a pleasure. And I had a great time having a chat with few journalists. And oh, we learned so much from you. So yeah, glad to be on this show, as well.

Janice Porter

Awesome. Well, now I know your story is really interesting. And for me, when I was reading about you, what I found fascinating, I would love you to share with my audience is how you go from, first of all, your Malaysian background to in and then in financial planning, and city sales, and then financial planning, and then to this wonderful career as a as an entrepreneur, and a coach and a speaker, etc, etc. So please let my audience have a little inkling into that.

Jocelyn Chong

Right, I will share the shorter version. So I was born and raised in Malaysia, at the age of 17, I left home to pursue my further education now Australia, and I did a double degree in commerce in accounting. And so it was a natural path to work for the big four, which is an young at the time. And in there, I became an auditor. So I did a lot of audits for the top leading companies in Australia. And one of that company invited me to join them as the internal

auditors. So I got that job. And within four months, or within four weeks, I relocated from Adelaide to Melbourne. One day, I went around the whole country because he was a national role. So I traveled so much. And I realized that I wanted a job in the banking sector, because finance is something that I love doing. And I love the numbers. I love investing, I love working with money. And so I decided that was the appropriate time for me to switch career, taking all my accounting background

skill sets, and then move into banking. So I landed on a banking role. And I was in retail banking for two years. And throughout that whole process, you know, I learned so much about people, because banking is all about people, you talk to them about the issues, your problems with money, and you help them solve it. I then was excelling in that role. So the state manager asked me to step into a financial planning role, which is far more senior and is heavily regulated in my

country. So I need to do further studies to get the certification and the license to practice. And I did that. So I excelled in that role as well. And they invited me to actually lead a team and then a national team. And so I progressed throughout that rank and really did so well. But equally, I was working so hard. I was selling my soul to my organization. And I reached a point whereby this is not the kind of life that I dreamt off. Even though the money was good. The lifestyle

was not what I wanted, I had to compromise a lot of things. And you know, friendships and time because I was in the office all the time, I realized that I have always loved business, I've got so many skills around sales, speaking coaching, that I can really set up my own practice to help others who are in the same shoes who needed that kind of support, and who needed that kind of coaching as well, because I noticed that there was a gap in the industry that nobody is coaching in a

practical way, a lot of the method of coaching is true information through reading things through following template. But what is missing is the practical component that I can share stories that can help them pinpoint exactly where they need the support and tweak that for them. And that can really speed up their success because I witnessed that when I coach my team members, many of them had been in the job maybe 1015 years

and they still in the same old pattern. And when I led the team and I noticed that by sitting in their meetings and giving them coaching without permission, they are like oh my God, nobody has actually told me that. And you know when we say one thing and some Analysis assessing is very different, especially when you're in the same room together, for sure. And that's where the magic again. And so I noticed that that is the power

because my coaching style is very practical. And I'm a very practical person, I'm, you know, as much as I am listening, I'm also a very visual person. And so when I coach and when I support others, I actually need to witness that and see that for myself, because sometimes what we see, we're able to tweak a little bit, and that significant change is wildly amazing. So that's what I do for my clients. Well,

Janice Porter

I know that you, you went in the traditional path to start with, right and got your degrees and went in the corporate world, and you did all of those things, probably to please your parents as much as anything else. Right? And yeah, and and I don't know, I'm curious, though, if it has anything to do with the, the generation, like, when we in your generation, which is younger than mine, in your

generation, do you? Do you come to the conclusion or the realization faster, that the corporate world is just, you know, it's just not for me? Like, you know what I mean, like a lot of people my age, they never got to question that they got to just go, they there wasn't the there weren't the options then. So do you find that with the people that you work with now that they're doing what you did, or, you know what I'm saying.

Jocelyn Chong

In the corporate world, if someone is very ambitious, they can navigate through different roles within the organization. But as you progress further, like for me, the next role I apply is one out of six for a role that has got 35,000 people. So there's very little opportunities for me to explore even further, because there is that much competition. And it's getting harder as you progress further, because

there's less role. And it is more consuming to actually, you know, work harder, like your work, you you will literally be working, there's no life outside of work on Sunday.

Janice Porter

And you're then working for the company, the company's making the money, you know what I mean? So, yeah, that's the way I see it anyway. So would you say what? Well, let me ask you this, because when you shifted, I know that you you had an impetus that forced to kind of, I think that their vision in the company you were working for closed down in the financial planning part, right. And so now was the time to make the move correct.

Jocelyn Chong

So right, so at the time where it happened, we had a Royal Commission in Australia. And so all the banks decided to shut down their financial planning arm because it was not viable for them to support that business arm. So all the banking sector decided to spin off shut down transgender clients outside. And so I was impacted by that I had two options. I could go out and set up my own financial planning, practice more, I could, you know, do something

else. And I was close to buy a practice. But then I thought, you know, I've done this for over 15 years, there's so much more beyond just, you know, being in this industry, there's so much more than I want to explore. And so I decided to explore more than the financial planning world that I was part

of, which was very grateful. I learned so much from the world of banking and finance, I met 1000s and 1000s of people set on so many meetings and stories that people would share with me, they will never share with someone else in your family is so privileged, you know, I had executed Allah wills because financial planning, obviously, once they pass away, we will go to their will and we will distribute their investments based on what they have told us, of course, working in alignment

with their estate planning lawyer. But it was just, you know, a lot of events that, you know, taught me so much about life that I don't think I would get that kind of personal experience, if I have been in another role. So

Janice Porter

would you say what role would you say relationships played in navigating you towards your new challenge your new business, you know, the relationships in business relationships moving forward to help you start your entrepreneur practice.

Jocelyn Chong

Yes, no, I think it the business is very relationship driven. And we have to love people, we have to want to help people. And that's the key part, which I know a lot of entrepreneurs tend to skip that, maybe because they are an introvert, maybe because they have never been taught about the relationship piece of the work, because they could be very strong, technically in the aspect that they want to

deliver. And I noticed that with a lot of my clients that they're so good in the strategies, the tools, the product that they want someone else to use, but they don't have the skill to communicate that product benefits to someone else. And so that's a skill that we can all learn. So yeah,

Janice Porter

so one of the biggest challenges then that that your clients face when they come to you for help? Is it? Is it what it's mindset? Or is it the lack is just not mindset? Always, but I know that's a big one for you. Is it confidence? Is it not knowing how to get through to people? Is it they just need a tweak? Or is it a whole big deal for somebody?

Jocelyn Chong

I mean, it's different in the major part that I noticed the commonly wants is mindset. Because a lot of us have been conditioned for a while of how we do things in a set way. So it's challenging to think beyond that, because your brain is so wired to operate that way. And that pattern

becomes a way of life. And so if someone is willing to explore differently, they will go through that period of discomfort, because the discomfort is actually teaching them how to step out of the old patterns that got them the results they were looking for. But those patterns no longer can deliver the new results they were expecting. And I will help

them identify exactly where it is. So to give you an example, I've got a commercial broker coming from another bank that decided the setup, this person had been in the bank for 14 years, knew exactly what they need to do. And so when she came to coach with me, she needed to know how to connect with people, and how to market herself. Because she is the CEO, now she

is helping someone get the results. And in the banking sector, the leads come to you, you don't need to go and find the leads, I say that is a huge component of helping her step out and how to network effectively. So a lot of people go out, I go to networking events and hope that I'm there the leads will come to me. Not so because you actually need to break it down to really different areas. Number one, you need to get to know someone they need to trust you know, you and

know that you can deliver something for their clients. If you're asking for an introduction. Number two, doesn't mean you meet someone, the leads will come to you immediately. Sometimes lead comes in 45 days, 100 days, two years. And so patience is absolutely necessary. And to be very strategic, because when you go to a networking event, you never know who you will meet. So it's important not to judge people just because they might not be someone that you think

will refer to you. You never know what connections they might have. You don't know who? Yeah, exactly. And so it's all these things that it's not taught in school or in books, right. But it is actually learn to what you're caught and what you witness and for me is helping her navigate through that. And then the other aspect is her branding. Because when you work for brand, you'd have got the company's brand on your business card. But when you are running your own organization, now you

are the brand you are the company brand. So what do you represent? Do you need to dress more professionally? Do you need to change your posture when you speak to someone? Do you have your I help statement, how you say it and how you follow through with it. And so it's not just doing the I help statement and hope that someone would send you leads and the leads will fly

in. It's actually a Got more than that. So? And also what I noticed in I mean, it sounds like we're doing her case study, but because I want to give a

Janice Porter

perfect Yeah, is

Jocelyn Chong

that it is so important also to not give up easily. Because in the brain always go, I tried it already and it didn't work the first time. And it might not work that time because you're using that method. And sorry, the coaching sessions is, what if we apply this method, but you can get

more results? So how do you show up in the 40 seconds that say, in a networking event, how you show up and what you say, and how you use that time to say hello to someone building like a trust, but there's no like in trust look like for you help her redefine that. So we did a lot of work. It's so soft, skills driven. Because technically, from a technical aspect, she knew what she needed, or as is the soft skill that we could help her apply, gain her confidence, right? She goes on.

A lot of people have been doing this role in the marketplace already. So why would they choose me? And so why not? Yes, yeah. Like those people who started, they have to start from somewhere to that, because they started 10 years ago, but that

was their starting point, just your is your starting point. So it's helping understand that, you know, it needs to start somewhere helping her apply the right methods that applies to her business, getting the system simplify the system stay very positive, because she had encountered a lot of obstacles along the way. Because, you know, relationship with stakeholders, sometimes people can be manipulative. And they might, you know, use her materials, but not hire her. And

so the how to process those hurdles, to move forward. And it was a huge, you know, accomplishment, because today she made, you know, in revenue, income 200,000. But it's to really guide her through step by step. And to also teach her on helping to value her pricing strategy. So her pricing strategy helped her to more how to position herself, so that she knows how to talk about her pricing in a confident way.

People attach themselves when they actually show up for their own business, because they think that they are not worthy, or the need to under charge to get more deals coming in. But when you under charge, people actually don't perceive the value that you're offering to them. So we get a lot of work around that aspect as well on the mindset about worthiness, your money, beliefs, and how to actually trust in yourself even more.

Janice Porter

Absolutely, there is so much to to, to think about from what you just said. So from the beginning of someone starting their own business, and coming from an in a corporate environment where the leads come directly to them, I was in that position, I was a corporate trainer for many years, and they would just send us out to train and so I never had to find my own clients. And when I went out on my own, I experienced that very same thing. The thing that I found is that there was a lot

I didn't know about running a business. And so you've incorporated all of those things as well into your, your coaching. But you have to walk into those networking events with intention, knowing what your your what your goal is at that particular event. And the piece that I that I think you didn't say, but I'm sure you'll agree with me is that because you said some of them take time, it's not everybody will come at the when you're expecting them to come and do business with

you. But what you must do is follow up and stay connected to people because they all have their own timeline. Right? So you keep going out there you keep doing what you're doing if it's working, but you keep doing it and you follow up with the people from the past the ones that you think are prospects because no doesn't always mean No, right? It just means not right now, and unless you clarify otherwise, right. So there's that and then talking about the money, the pricing. I

totally understand where you're coming from there too. I think when it's when we first speak our pricing, if it's uncomfortable, we can tell because it doesn't roll off our tongue very well. But it doesn't take long. Once you practice and you do that you grow into it. And by then, it's time to do it again, right to up your prices again. But I know I just had that experience myself, where somebody just said to me, Oh, is that for all three sessions. And right away, I knew I could have

charged her more. So, you know, it is what what I, you start to find those signals and, and build that confidence yourself. So I love what the work that you're doing, I think it must be really gratifying as well, to see them go from there to you know, success, a successful career.

Jocelyn Chong

Yes, and also, because I watched Dell personal transformation, yes, they become more confident, yes, they'll be able to articulate what they want to offer, with clarity. And I witnessed that in their growth, because they think strategically, because a lot of times you have an idea in your head. But the ideas are just you know, all flowing and flooding

in the thoughts. But when you actually put it down pen to paper, the sequence, and the step by step to get the results is great getting clear each time when I coach her and she goes away and create that process for her client as well. Fantastic is sometimes you work in the organization, they direct you to the next step, and you have systems directing you from workflow, one to workflow two, when you're operating your business, you effectively will need to create that workflow in

order to move yourself forward. And you don't have anyone guiding you unless you have got a coach to guide you to step forward as well. So that was also another very, very fun thing that I witnessed, which was amazing, because those are skill sets. Once you have got those skill sets, they stay with you and you gain mastery and you can move forward with you know, bigger and better things.

Janice Porter

Mm hmm. So do you also I think, um, do you teach people how to sell from the stage how to speak to sell? Is that part of do? Yeah. So yes. What would you say the three biggest mistakes are that people make when they're trying to do that.

Jocelyn Chong

So number one, selling one to one and selling from the stage is very different skill sets. And so you will need to have a proven product to sell from the stage because you're selling one to many. And you will need additional skills on speaking to a group. Because when you speak one on one, you got one person, you are able to address one objection at a time.

But when you actually address the group, let's say a group of 15, a group of 50 a group to 1000 your message and the way you move your body across the stage is a whole nother level. So my recommendation is when someone wants to sell from the stage is to just learn to speak to a crowd first before you start selling from the stage. Because selling from the stage has got a whole nother level technique. And there is a way to

move the audience. So is a very different level of skill set that you will need to add on to your repertoire of selling from the stage and knowing how to overcome their objections knowing how to look after the crowd. Because when when you're doing any form of selling, you are actually caring for the crowd. You're looking after them. And if you don't look after yourself, you can look after the group. Well, I

Janice Porter

like Sorry, that's me after that. I like that. I like that because there are audiences that I'm very comfortable speaking in front of I was a teacher. I don't mind getting up in front of people and speaking, but if I have to sell, I feel completely different. If I'm training, I'm good, because I'm teaching, right if I'm if I'm presenting to sell, it feels different. So I understand, you know what you're saying? And I'm not always as comfortable doing

that. So I see people who are masters at it and I watch you know, they're great storytellers usually, and they have a way of drawing the audience in And I bet I haven't seen you on a stage. But I bet you do that too.

Jocelyn Chong

Yes. And you can see me on the stage in my master classes virtually that I do. Oh, yeah, monthly basis.

Janice Porter

That's right, tell me about.

Jocelyn Chong

And so I do host a monthly master classes that I welcome people in, and they can actually come and learn. And then at the end, I make an offer to help them advance so that they can implement that. So I like the point where you really help our audience, identify the speaker that just speak from the stage about your story. And then there's speaker that teach which is corporate training, right. So when we teach is very different

method again, because it is for them to learn. So how to implement how to apply the principles, the concepts, the methods that we deliver. And then selling from the stage is a whole nother level, like you said, because there is storytelling, there is different methods that I can go into another session, but to help people identify speaking is there's so many segments to it. And you know, people who jump on the stage does not necessarily know how to deliver a sales

pitch as well. Because, you know, for example, a lot of people that gives presentation, they are just disseminating information to the people so that they are informed is a very different level of presentation skills. It

Janice Porter

is it so yeah, so of the work that you do, which piece Do you like the best? Do you like the one I love? Like the speaking what do you like the best.

Jocelyn Chong

So one on one and speaking my gym, because they come hand in hand. Both requires us to speak into their lives, to encourage them to empower them, and to actually leave them with some level inspiration to take action. And so they can get

better themselves. So minds fulfillment is that people who are in my orbit, I call them my environment, they walk away taking something that they are improving, either their skills, or their mindset have been shifted, so that they are going to contribute to the industry, they'll segment they'll roll their business even better. So that is my mission every single day. That's

Janice Porter

beautiful. That's really beautiful. So what would you say your your best business tip would be for my audience of entrepreneurs and small business owners to take away from this conversation today.

Jocelyn Chong

I've got a lot of favorite ones. But today, I'm going to actually invite everyone. We are coming into the end of the year. And I want to invite everyone to reflect on what you have accomplished this year. And to list them down all the wonderful things that you've accomplished and celebrate yourself hard. Because I noticed that a lot of people don't take the time to celebrate their own progress or accomplishment. And if we don't celebrate it ourselves, we are not going to

do good to ourselves. Right? We are our people expect other people to celebrate them. But we have to bet on ourselves and celebrate ourselves. And that is part of self care strategy to move into the next year. And you take with you what you did really well. And you continue to refine you continue to upgrade. I speak for myself, I'm a lifelong learner, I continue to learn I continue to go oh, you know what else I can learn more? You know, before this recording, I was part of a mastermind

group. And today we're learning how can we you know, deliver a lot of things that we do speak to market with a lot of AI tools that is already available and how can we integrate them to actually bring things and results quicker and better for our clients. So it's learn and be fast in willing to learn rather than not and pushing them away. So it's really important to think differently about that as well.

Janice Porter

Right? Your video? Yeah, your video just went strange on me here.

Jocelyn Chong

Okay. i Okay, is that

Janice Porter

I'm still here, according Okay. All right, so I can hear you. So this is all been amazing. And I know that you do a A webinar every month, right? And people can find on your website. Yes, yes. And it just Oh, my

Jocelyn Chong

next one. And you can always find that on the website. So it allows you to know which one is next. And I welcome you all to come and join me on a live masterclass. And, yeah, let's have some fun. And so, Jenny, thank you so much for this time together.

Janice Porter

You're very welcome. I've enjoyed it. I think you're a gem and I, at what time will I be able to lie be awake when you do your masterclass?

Jocelyn Chong

Absolutely. So it is ideal time for you and I because I accommodate to all my friends and colleagues and clients in the US. So I will send you the link and yeah, let's have some fun.

Janice Porter

Yeah, that sounds like like fun for sure. So thank you so much for being here. Jocelyn. Much appreciated, and people can find you I know at Jocelyn chong.com.au Or on LinkedIn. Correct?

Jocelyn Chong

Absolutely.

Janice Porter

Thank you so much for being here and for sharing your wisdom with my audience. And remember to my audience, thank you for being here and remember to stay connected and be remembered

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