Purposeful design: creating a better user experience for citizens

In episode no. 79, guests Simon Goodrich, Co-founder and Luke Thomas, senior legal designer, Portable cover:

• Portable’s work and its founders’ motivation to do the work it does;
• Simon’s journey from community radio and running a film festival to his current work;
• What prompted Portable’s foray into justice issues and how design and technology can leverage high value tasks and have impact;
• Specific justice projects including with family violence, young people, wage theft issues and Amica;
• Luke shares his daily activities of a legal designer;
• The stage of the design process that both Luke and Simon think is most critical;
• What Luke has learned from working on numerous projects; 
• Why Simon thinks constraints are good, and tips on navigating them;
• How to determine whether an organisation will succeed with a design project;
• Simon’s creative ways to get around resourcing constraints to make a project happen;
• Whether online information, advice or dispute resolution will make the most difference; 
• Broader actions that are required to improve people’s experience of the law; 
• Tips for effective multidisciplinary collaboration; 
• Approaches that lead to better design outcomes; 
• The one thing they want you to know about Portable; and
• Simon and Luke’s definition of legal innovation!

Proudly sponsored by Neota Logic 

Links:

• Portable
• Neota Logic Solution Gallery
• Neota Logic
• Churchill Trust Project
• Survey

Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au

Twitter - @ReimaginingJ

Facebook – Reimagining Justice group