Online dispute resolution: If not now, when?

In episode no. 74, I continue the conversation about technology in courts from episode 73 with Dr Anne Wallace and discuss online dispute resolution “ODR”.  I cover:

• How ODR is defined;
• 6 key characteristics of ODR;
• Advantages and disadvantages of ODR;
• International and Australian examples of ODR;
• The different forms of technology used in ODR;
• The volume of disputes resolved by e-commerce platforms;
• Whether ODR should be applied to resolve disputes at scale;
• How an effective ODR should be designed and what it should include;
• Is there a professional obligation to use ODR and in what circumstances?; and
• For the first time on Reimaging Justice, I answer a listener’s question!

Proudly sponsored by Neota Logic 

• 2021 Innovation Committee Report
• Neota Logic Solution Gallery
• Neota Logic
• Churchill Trust Project

Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au

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