How to Operationalize Collection Tech for Better Results | Ep. 261

Are you working on operationalizing collection technology or planning a system conversion? 

In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows. 

Bob also details his hands-on training approach: “show, practice, review,” combined with documentation and recorded sessions. Together, they also unpack data lake strategy, reporting expectations, and how to streamline dialer files and letter processes to reduce manual work. 

Listen now to modernize your operations with confidence.

Podcast Website:
https://receivablespodcast.com/videos/operationalizing-collection-technology-burnside

Guest LinkedIn:
https://www.linkedin.com/in/robert-burnside-17866320/

Operationalizing Collection Technology,
Receivables Technology Implementation,
Change Management in Receivables Operations,
System Conversion Challenges,
Collector Training Strategies,
Data Lake Integration in Collections,
Bob Burnside,
Receivables Podcast,
Adam Parks

#operationalizingcollectiontechnology #bobburnside #systemconversionchallenges

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