How is machine learning in debt collection changing the future of consumer engagement? In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication, consumer behavior shifts, LLMs, bot-to-bot interactions, and the growing role of AI across debt se...
Jun 04, 2026•26 min•Season 1Ep. 284
Is AI really changing the future of global BPO strategy for collections? In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing. If you ...
May 28, 2026•26 min•Season 1Ep. 283
Can a digital first collections strategy improve recovery while keeping the human touch? Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels. If you're modernizing agency operations, ...
Mar 12, 2026•33 min•Season 1Ep. 282
How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates? In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report. He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in recei...
Feb 19, 2026•32 min•Season 1Ep. 281
How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context. Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collecti...
Feb 09, 2026•29 min•Season 1Ep. 280
Are administrative cost reviews for collection agencies quietly draining your margins? In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management. They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability witho...
Feb 05, 2026•33 min•Season 1Ep. 279
Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional. They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and c...
Jan 29, 2026•32 min•Season 1Ep. 278
Do your text messages reach consumers or get filtered before they ever matter? In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level. They discuss carrier trust, messaging compliance infrastructure, and why credibility should drive your messaging strategy. If you’re responsible for digital outreach, this conversatio...
Jan 22, 2026•32 min•Season 1Ep. 277
What does intelligence layer architecture for collections actually mean and why does AI fail without it? In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision governance in collections is now a leadership responsibility. This conversation is built for executive...
Jan 20, 2026•38 min•Season 1Ep. 276
Are we actually talking about AI the right way in collections? In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk. They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conv...
Jan 15, 2026•33 min•Season 1Ep. 275
What does conversational AI deployment in collections actually look like in production? In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails. Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operational c...
Jan 13, 2026•59 min•Season 1Ep. 274
RMAI certification audit readiness has moved from best practice to business requirement. In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections. They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level. If ...
Jan 08, 2026•30 min•Season 1Ep. 273
Is your litigation driven servicing model built for scale or holding you back? In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal collections management at scale. If you’re a debt buyer, creditor, or law firm leader navigating complian...
Jan 07, 2026•29 min•Season 1Ep. 272
What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in Was...
Jan 06, 2026•23 min•Season 1Ep. 271
How do we fix the creditors’ rights attorney pipeline before it becomes a crisis? In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services. Together, they dig into law student exposure gaps, mentorship and talent development in collections law, and why the NCBA law school engagement program matters for the future...
Dec 30, 2025•19 min•Season 1Ep. 270
Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale. In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic. They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next step de...
Dec 23, 2025•38 min•Season 1Ep. 269
Are effective text strategies for collections really as simple as high open rates? In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice. They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code texting for collections makes sense. This conversation is built for leaders navigating risk, data qua...
Dec 18, 2025•30 min•Season 1Ep. 268
Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalations,...
Dec 16, 2025•30 min•Season 1Ep. 267
How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like. Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning. Tune in and level up your operational resilience. Podcas...
Dec 11, 2025•41 min•Season 1Ep. 266
Why does the disconnect between debt relief and debt collection still shape recovery outcomes? In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape. A practical conversation for anyone navigating regulatory challenges in consumer debt resolution. If you enjoy discussio...
Dec 10, 2025•31 min•Season 1Ep. 265
What is a debt collection data waterfall, and why should it never be “set it and forget it”? In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements using retroactive analysis or champion-challenger experiments in production. Receivables Podcast Websi...
Dec 09, 2025•31 min•Season 1Ep. 264
Are you using hiring strategies based on personality insights to strengthen your team? In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance. Together, they break down the DISC framework, effective hiring practices for collection agencies, and how personality alignment can boost retention and future leadership growth. Tune in and level up your...
Dec 04, 2025•28 min•Season 1Ep. 263
How prepared are you for RMAI annual conference networking this year? In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to walk through the biggest updates for the RMAI annual conference. Mike outlines the major updates for 2026, including expanded meeting spaces, redesigned executive and VIP lounges, new fast-track demo areas, and additional private tables for focused discussions. He also explains how to prepare for the RMAI conference, why early outreach is ess...
Dec 02, 2025•21 min•Season 1Ep. 262
Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows. Bob als...
Nov 25, 2025•28 min•Season 1Ep. 261
How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also break d...
Nov 20, 2025•27 min•Season 1Ep. 260
Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry. Sara breaks down how ACA’s State Guide transformed their process, from giant paper binders to fast, searchable digital tools that cut research time from days to minutes. She walks th...
Nov 18, 2025•33 min•Season 1Ep. 259
How do you manage culture at scale without losing what makes your team special? In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations. From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares how FRS built a culture framework that drives both compliance and engagement. This is a practical r...
Nov 13, 2025•25 min•Season 1Ep. 258
How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization. Together, they discuss how the ACA State Guide s...
Nov 11, 2025•24 min•Season 1Ep. 257
In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environments, ...
Nov 06, 2025•29 min•Season 1Ep. 256
Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical. He ...
Nov 04, 2025•31 min•Season 1Ep. 255
