Go behind the scenes of ACA International’s Washington Insights 2025 in this powerful episode of Receivables Podcast. Join Tim Haag and Jennifer Whipple as they break down how to prepare for ACA Washington Insights 2025 as a debt collection professional and explain what debt collectors can expect at this unique event in Washington, DC. Learn how to build strong relationships with lawmakers, craft your message for Capitol Hill, and represent your company with confidence. Whether you're a first-ti...
May 07, 2025•23 min•Season 1Ep. 224
Discover how to operationalize AI in collections with expert insights from Shantanu Gangal, CEO of Prodigal. In this episode, we explore how virtual agents improve collections ROI, the role of generative AI voice solutions in modern debt recovery, and strategies to stay compliant while boosting efficiency. Perfect for debt collection companies ready to embrace AI-driven transformation. Subscribe and leave a review to stay updated on fintech trends and actionable strategies! 🔗 Links 📌 Podcast W...
Apr 30, 2025•37 min•Season 1Ep. 223
Think buying a company gives you automatic debt collection licenses? 🚨Think again. In this episode of the Receivables Podcast, host Adam Parks sits down with Christy Barger and Joel Blackburn from Cornerstone Licensing to break down why buying a company for licenses isn’t a shortcut in debt collection. Learn actionable debt buyer licensing strategies and uncover how debt collection entity conversion impacts can lead to unexpected compliance challenges. Whether you're planning an acquisition or ...
Apr 23, 2025•35 min•Season 1Ep. 222
What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pitfalls in debt collection and reveals actionable strategies to build trust in the tools driving next-gen recovery. Learn how to separate marketing hype from genuine innovation, evaluate vendor transparency, and deploy smart agent assist tools effectively. This episode is a must-listen for leaders navigating debt collection technology trends and see...
Apr 16, 2025•38 min•Season 1Ep. 221
Join Adam Parks on the Receivables Podcast for an inspiring conversation with Stephanie Eidelman, founder of Women in Consumer Finance. Learn how this unique leadership event has helped one in four attendees get promoted, one in five close new business, and over half take on leadership roles outside their comfort zone. Discover proven strategies for how to retain top talent in collections while generating real ROI from leadership development. Subscribe now and leave a review to support professio...
Apr 10, 2025•40 min•Season 1Ep. 220
Join host Adam Parks on the Receivables Podcast as he welcomes Justin Kalman and Evan Roth from IDI Data for a deep dive into how data hygiene in digital collections can make or break your outreach performance. In this episode, you’ll learn: • How to prioritize and validate consumer email addresses • Best practices for protecting your domain reputation • How clean data drives compliance and engagement • Practical tips for combining email and text outreach without risking blacklists 💡 Whether yo...
Apr 03, 2025•26 min•Season 1Ep. 219
Join Adam Parks on the Receivables Podcast for a powerful conversation with Jeremiah Wheeler, executive at DRN Data and leadership expert in the recovery industry. Discover how accountability in debt collection leadership fuels team growth, prevents burnout, and drives results. Learn why trust and empowerment are vital for modern collections firms. 📌Visit: ReceivablesPodcast.com 🔗Connect: Jeremiah Wheeler on LinkedIn ⭐Subscribe and leave a review to support the show! #DebtCollectionLeadership ...
Mar 27, 2025•35 min•Season 1Ep. 218
Join Adam Parks as he explores Optimizing Debt Collection Through Analytics with Jack Mahoney, Director of Analytics at National Credit Adjusters. Jack shares valuable insights from over three decades of industry experience, detailing how predictive modeling, real-time analytics, and data-driven collection strategies can significantly enhance performance, compliance, and profitability for fintech and lending professionals. 🔑 What You'll Learn Actionable steps to implement predictive modeling in...
Mar 20, 2025•23 min•Season 1Ep. 217
Join Adam Parks on the Receivables Podcast for an insightful conversation with Courtney Reynaud, President of Creditors Bureau. Discover how the CAC Scholarship Program is empowering students with financial education, helping young adults prevent debt and make informed credit decisions before entering college. 💡 In this episode, you’ll learn: ✔ The most common financial mistakes young adults make – and how to prevent them ✔ Why credit education is key to breaking the debt cycle ✔ How debt colle...
Mar 17, 2025•8 min•Season 1Ep. 216
🔐Cyber threats are evolving—how prepared is your collection agency? In this critical episode of Receivables Podcast, Tim Collins & Jennifer Whipple uncover the latest cybersecurity risks, how AI is driving fraud in collections, and why social engineering attacks are the biggest threat to agencies today. 🚨Key takeaways: ✔️How AI-powered fraud & phishing attacks are targeting collection firms ✔️The real cost of a data breach & how cyber insurance protects you ✔️Actionable incident re...
Mar 13, 2025•24 min•Season 1Ep. 215
🚀 Preparing Your Business for Life Changes is critical for firm stability and growth. In this episode, Adam Parks interviews Randy Slovin from Slovin & Council to share expert insights and real-life experiences on business succession planning for debt collection firms. Discover how to smoothly transition leadership roles, balance professional obligations with personal life milestones, and ensure a lasting legacy for your firm. 🌐 Episode Webpage: https://receivablespodcast.com/videos/leader...
Mar 12, 2025•26 min•Season 1Ep. 214
Join Adam Parks on the Receivables Podcast for an exclusive discussion with Debra Ciskey, a leading compliance expert in debt collection. Discover the key professional development skills that help collectors transition into leadership roles and stand out in the receivables industry. 🔹In This Episode, You’ll Learn: ✔️Why business writing & communication are critical for career growth ✔️How to use compliance expertise to move into leadership roles ✔️The impact of emotional intelligence in man...
Mar 06, 2025•35 min•Season 1Ep. 213
On this episode of the Receivables Podcast, Adam Parks interviews Sarena Gaylor of the National Creditors Bar Association (NCBA) about the upcoming NCBA Executive Experience 2025. Gain exclusive insights into the event’s CLE credits, innovative roundtable discussions, and networking opportunities tailored for creditor's rights attorneys. Learn best practices in legal debt collection and discover how Napa Valley creates the perfect setting for professional growth. Subscribe and leave a review to ...
Feb 27, 2025•13 min•Season 1Ep. 212
"Join Adam Parks on the Receivables Podcast for an engaging conversation with Mark Reinhard, CEO of Concepts2Code. This episode dives into the transformative power of self-service tools, email campaigns, and analytics in modern debt collection. Learn actionable strategies for improving consumer engagement, achieving compliance, and leveraging mobile-first technologies. Subscribe and leave a review to share your feedback!" Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube...
Feb 20, 2025•29 min•Season 1Ep. 211
Maximize Your RMAI Membership | Expert Strategies for Debt Buyers Join Adam Parks on Receivables Podcast as he sits down with Andrew Roskam (AcctCorp International Inc.) to explore: ✔️ How debt buyers can actively participate in RMAI and gain industry influence. ✔️ The latest RMAI compliance updates and how they impact receivables professionals. ✔️ Strategies to build meaningful relationships within the debt-buying industry. ✔️ How to leverage committees and networking opportunities for long-ter...
Feb 13, 2025•27 min•Season 1Ep. 210
Join Adam Parks on the Receivables Podcast for an expert conversation with Hans Zachnar, Chief Technology & Innovation Officer at Nutun. In this episode, they dive into how BPO services in debt collection are revolutionizing the industry through AI-driven analytics, process optimization, and global outsourcing strategies. Learn how compliance, automation, and omnichannel strategies are shaping the future of debt recovery. Subscribe now and leave a review to stay informed on the latest indust...
Feb 10, 2025•29 min•Season 1Ep. 209
Join Adam Parks on the Receivables Podcast for an exclusive breakdown of the 2024 TransUnion Report with Manny Plasencia (TransUnion) & Mark Naiman (Debt Connection). Learn how AI, machine learning, & automation are transforming debt collection strategies, risk mitigation, & compliance management. Key insights include: ✅ AI-driven segmentation & predictive analytics in debt recovery ✅ BPO’s role in scaling operations & compliance ✅ Digital self-service tools & automation ...
Feb 07, 2025•33 min•Season 1Ep. 208
Want to optimize your debt collection litigation strategy? Join Adam Parks on Receivables Podcast for an in-depth conversation with Rebekah Henderson of Velocity Investments, a leading expert in legal outsourcing for debt buyers. In this episode, we discuss: ✔️ How legal outsourcing enhances efficiency and compliance ✔️ The role of consumer engagement in improving liquidation rates ✔️ Best practices for law firms managing high-volume litigation ✔️ The future of digital tools in debt collection l...
Feb 06, 2025•26 min•Season 1Ep. 207
Explore the cutting-edge potential of artificial intelligence in financial services on Receivables Podcast. Adam Parks hosts Kompato’s Justin Miller and Nguyen Nguyen for a deep dive into how AI is transforming debt collection through empathetic consumer engagement, compliance-ready solutions, and voice generative AI. Discover actionable strategies to enhance recovery rates and consumer trust while reducing operational costs. Subscribe and leave a review to share your thoughts! Thanks for listen...
Feb 03, 2025•30 min•Season 1Ep. 206
Join Adam Parks on the Receivables Podcast for an engaging discussion with John Bedard, attorney at Bedard Law Group. This episode dives into how the RMAI Certification Program and QBE’s tailored insurance policies are changing the game for passive debt buyers. Learn about vicarious liability coverage, risk mitigation tools, and strategies to align with evolving industry standards. Subscribe and leave a review to share your thoughts on this impactful episode! Thanks for listening! Follow Us On L...
Jan 30, 2025•25 min•Season 1Ep. 205
Don’t miss this must-hear episode! Adam Parks sits down with Brian Bowers, a seasoned expert in debt recovery, to discuss the future of third-party debt collection. Learn how e-commerce strategies, self-service portals, and innovative outreach methods are transforming the industry. Discover actionable insights to enhance compliance and engagement. Subscribe today and leave a review to share how these strategies could work for your organization! Thanks for listening! Follow Us On LinkedIn , Faceb...
Jan 23, 2025•29 min•Season 1Ep. 204
Join Adam Parks on the Receivables Podcast as he hosts Jodie Bedoya, founder of eMatrix Training. Learn how eMatrix is transforming debt collection training with short, impactful videos designed for younger generations. Explore key topics like managing vulnerability in recovery conversations, enhancing collector retention, and improving compliance through innovative methods. Subscribe now and leave a review to share your thoughts on this game-changing episode. Visit eMatrix Training for more ins...
Jan 16, 2025•32 min•Season 1Ep. 203
Adam Parks welcomes Andrew Roskam, President of eAcctcorp International, to explore strategies for small debt buyers. Learn proven networking techniques, tips for strategic growth, and how to navigate regulatory hurdles. Andrew shares his unique perspective as an RMAI board member, championing the voice of small debt buyers. Subscribe now and leave a review to help us bring you more industry-leading insights! What You'll Learn: The importance of small debt buyer representation on the RMAI Board ...
Jan 09, 2025•23 min•Season 1Ep. 202
Tune in for a chat with the jolly guy from the North Pole (who alter egos as Chris Murphy at Debt Link) about BPOs, AI, and managing the busy season. Happy Holidays and Happy New Year! Chris Murphy - www.linkedin.com/in/christopher-murphy-a9b0434/ Debt Link - www.debtlink.com Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! #Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #DebtRecovery Adam Parks - www.linkedin.com/in/adamparks Receivables Podcast - rece...
Dec 26, 2024•9 min•Season 1Ep. 201
Tune in for a chat with Marian Sangalang, Vice President at The Bureaus, Inc. Marian shares experienced advice for managing big technology projects and the organizational change that comes with them. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! #Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #DataSecurity #LatitudebyGenesys #DebtBuyer #DebtCollection #TheBureausInc Marian Sangalang - https://www.linkedin.com/in/marian-sangalang-crcp-38b0b011/ The Bu...
Dec 05, 2024•34 min•Season 1Ep. 200
Tune in for a chat with Debra Ciskey, Senior Compliance Advisor at ARM Compliance Business Solutions, about the challenges and questions collection agencies have when diversifying into new products. Debra and Adam talk about why diversification is important, how different types of companies view diversification, economies of scale vs. economies of scope, and challenges of debt collection company diversification. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! Subscribe to ...
Nov 21, 2024•26 min•Season 1Ep. 199
Tune in for a chat with Lorenzo Alcantar, Director of Performance Management at The Bureaus, Inc., about the Rainmaker Assessment. Hear about the purpose and benefits of using the test including team and vendor management, filling positions with the right person, and more. If you’re looking for inspiration on motivating people, improving your organization, and retaining talent, this episode is for you. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! To learn more about...
Nov 14, 2024•17 min•Season 1Ep. 198
Tune in for a chat with Dan Parks, EVP at Yrefy, LLC, about federal student loan options, insights on refinancing, repayment challenges for private student loans, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! Want to hear more on student loans? Watch these previous episodes: Yrefy | Dan Parks provides insights on defaulted private student loans, loan forgiveness | Ep 177 - https://receivablespodcast.com/videos/yrefy-dan-parks-provides-insights-on-defaulted-...
Nov 07, 2024•25 min•Season 1Ep. 197
Cybersecurity is the biggest threat for businesses today. Thankfully, there are resources to help. The ACA Cybersecurity Collective connects cybersecurity qualified individuals with information security experts to protect your collection agency operations. Tune in for a chat with a few of those experts: Sameer Maini, CIO at State Collection Service, Inc. & CEO at CollaborationRoom.ai; Jonathan Goldberger, SVP - Security Practice & Strategic Sales at TPx; and Chanh Nguyen, Owner/Principal...
Oct 31, 2024•30 min•Season 1Ep. 196
Tune in for a chat with Mike Becker, the new Executive Director of Receivables Management Association International. Mike talks about participation in the advocacy and education process in Washington D.C., building relationships with legislators and regulators, empowering organizations, RMAI certification, the upcoming national election, the importance of membership engagement in #RMAI, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! Mike Becker - https://www...
Oct 24, 2024•28 min•Season 1Ep. 195
