Tune in for a chat with Mitchell Williamson, Of Counsel at Barron & Newburger, P.C., about lessons learned in the world of legal collections. Mitch shares examples from his extensive experience in the industry about lawsuits, settlements, defense litigation, reputation protection, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! Mitch Williamson - www.linkedin.com/in/mitch-williamson-bb89b520/ Barron & Newburger, P.C. - bn-lawyers.com/ Subscribe to Rec...
Oct 17, 2024•30 min•Season 1Ep. 194
Tune in for a chat with John Nokes, Chief Information Officer at National Credit Adjusters, about applying AI in receivables management. Hear about building guardrails, structured vs unstructured data, computing power and storage, AI use cases, finding efficiency & calculating ROI, and regulatory precautions for debt collection AI. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receiv...
Oct 10, 2024•29 min•Season 1Ep. 193
Tune in for a chat with Tim Haag and Mindy Chumbley, President and Board Member of ACA International, about the upcoming #ACAVisionaries and #ACAFallForum events taking place in Chicago, November 5-8, 2024. While the focus of Visionaries is people, the focus of Fall Forum is operations. With exciting networking opportunities and more panels than ever, this is a don’t-miss event for collection agencies to gather, get inspired, and be encouraged with insights, ideas, and innovations to bring home ...
Oct 03, 2024•19 min•Season 1Ep. 192
Tune in for a chat with Sara Woggerman, President of ARM Compliance Business Solutions, about the implementation of “AI” (more specifically, machine learning and natural language processing) from a compliance perspective. The value and ability of identifying trends from large data sets, such as disputes and complaints, is one of the prime opportunities for creating efficiencies and increasing compliance. We know that the CFPB will expect any business implementing these tools to explain “what’s i...
Sep 26, 2024•26 min•Season 1Ep. 191
Tune in for a chat with Barbara Nilsen, President of National Creditors Bar Association and Sarena Gaylor, Board Member of NCBA and New Orleans native about the upcoming #NCBAConnect conference October 21-24 in New Orleans, LA. Hear about what to expect, new events, expanded networking opportunities, CLE sessions, judicial guest speakers, and more. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! National Creditors Bar Association (NCBA) - https://www.creditorsbar.org/ N...
Sep 19, 2024•17 min•Season 1Ep. 190
Tune in for a chat with Jessica James, Senior Performance Manager at Midland Credit Management, about data sets & operations, the challenge of various KPIs, evaluating vendor data quality, establishing & testing data experiments, and identifying correlations & value-adds from data analysis. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Watch Now - <link> Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable i...
Sep 12, 2024•18 min•Season 1Ep. 189
Tune in for a chat with ACA International members David Schultz, David Williams, and John Bedard about Cyber, E&O, and other types of insurance necessary for receivables firms. You’ll also learn about the evolution of ACA’s risk mitigation programs, including the legal think tank actively supporting member agencies through attorney-agency partnerships. Regardless of agency size, insurance is a must, as is membership in associations like ACA that provide critical support through a variety of ...
Sep 05, 2024•21 min•Season 1Ep. 188
Tune in for a chat with Don DiGiacomo, Director of Compliance at Landmark Strategy Group. From the experienced lens of credit union debt sales and debt sales compliance, Don shares insights about building relationships with small-volume clients; improving service, capability, and compliance through technology tools; protecting creditor-consumer relationships; and working with regional clients such as credit unions who may be new to selling accounts. Learn more with this week’s Receivables Roundt...
Aug 29, 2024•17 min•Season 1Ep. 187
Tune in for a chat with Eleanor Tami, Attorney & Shareholder at Gordon, Aylworth, & Tami, P.C., about her National Creditors Bar Association membership. Tami notes the value of the legal community she gained and didn’t realize she was missing until she became involved in NCBA. Networking with colleagues and industry friends as well as sharing experiences and lessons learned is just one benefit she finds in NCBA membership, but Tami also speaks of the advocacy, education, and events she a...
Aug 23, 2024•17 min•Season 1Ep. 186
Tune in for a chat with Susan Richards, Founder & CEO at CredTech Consulting LLC, about project-oriented consulting in the receivables industry and the art of successful consulting. Susan specializes in bringing her extensive business development and operations leadership experience to the table at growing collections businesses and BPOs globally. From building relationships to breaking down barriers, Susan is an inspiring source of industry expertise. Susan Richards - https://www.linkedin.c...
Aug 16, 2024•28 min•Season 1Ep. 185
Tune in for a chat with Dan Simmons, Sr. Director of Consulting - Financial Services at TransUnion. Dan covers recent origination and delinquency trends in Unsecured Personal Loans, Bankcards, Auto Financing, and Mortgages— and the effects those trends have had on lenders and borrowers. 👉 *If you haven’t already taken the TransUnion 2024 Debt Collection & Insights Survey, we encourage you to spend a few minutes to do so here before August 20, 2024: https://receivablesdata.questionpro.com/a/...
Aug 08, 2024•19 min•Season 1Ep. 184
Tune in for a chat with Jason Hiland, EVP of Sales at CollaborationRoom.ai, about facial recognition technology for supporting remote call center workforces. Jason shares unintended benefits of having this technology deployed, layered security protocols, and WFH case studies. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Jason Hiland - https://www.linkedin.com/in/jasonhiland/ CollaborationRoom.ai - https://www.linkedin.com/company/collaborationroom-ai/ Subscribe to Rec...
Aug 02, 2024•25 min•Season 1Ep. 183
Tune in for a chat with Jimmy Chebat, Founder at ZiZo Technologies, Inc., about ways to incentivize employee engagement, build trust, and create data-driven motivation among teams. While creating fun at work, this gamification company is also automating KPI insights to modernize workforce management and reduce the need for administrative work while boosting opportunities for “happiness management” and employee retention. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Wa...
Jul 18, 2024•21 min•Season 1Ep. 182
Tune in for a chat with Robert Fite, Senior Sales Consultant at TEC Services Group with a focus on the Latitude by Genesys solution. Rob covers resources for new tech implementation, project scoping, support for initial configuration, managing costs, training, and more. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Robert Fite - https://www.linkedin.com/in/robert-fite-3003494/ Latitude by Genesys - https://www.tecsg.com/latitude/ Subscribe to Receivables Info, follow #...
Jul 18, 2024•19 min•Season 1Ep. 181
Tune in for a chat with David Williams and Roger Weiss, President and Past-President at ACA International about the upcoming ACA Convention ‘24. Find out what’s new this year, networking opportunities, advocacy and new challenges, and what to expect in the sessions and expo hall. Learn more with this week’s Receivables Roundtable! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, tre...
Jul 01, 2024•20 min•Season 1Ep. 180
Tune in for a chat with the newly formed team at ReceivablesData.com about the TransUnion 2024 Debt Collection Trends & Insights Survey. TransUnion has partnered with ReceivablesData.com to conduct the survey in 2024. Learn more with this week’s Receivables Roundtable featuring the ReceivablesData.com team, Mark Naiman, Bharath Ramachandra, and Adam Parks! ReceivablesData.com is accepting survey submissions from June 20th to August 20th with the final report expected to be published at the e...
Jun 26, 2024•17 min•Season 1Ep. 179
Tune in for a chat with Jeff Ragsdale, Major Account Executive at TransUnion, about building valid data experiments. It’ll bring you back to the scientific method—from establishing what you’re testing for and gathering the data, to predicting the outcome and running the experiment, to communicating results and reviewing the data. New data and new risk abound in the industry, and properly leveraging data sets can lead to much more detailed conversations and better outcomes. Those who learn to mak...
Jun 20, 2024•22 min•Season 1Ep. 178
Tune in for a chat with Dan Parks, EVP of Operations at Yrefy, LLC. Dan provides interesting insights into the defaulted private student loan space where many borrowers have struggled to find strategies to get out of debt. From customizing fixed rate low-interest loans to educating borrowers and combating misinformation, the solutions serve a true need in the consumer marketplace. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #Rece...
Jun 17, 2024•23 min•Season 1Ep. 177
Tune in for a chat with Michael Stillman, Owner of Stillman Law Office and President-Elect of the National Creditors Bar Association. Attorney Stillman discusses the NCBA Hill Days event, which took place May 22-23, including objectives, the process of drafting sponsors, the CFPB visit, and the value of “having a seat at the table.” Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we...
Jun 11, 2024•19 min•Season 1Ep. 176
Tune in for a chat with Mark Reinhard,Owner/Software Architect at Concepts2Code, about his role in the development of branded consumer portals designed to integrate seamlessly with websites. As the eCommerce marketplace expands rapidly and consumer behavior migrates increasingly to mobile devices, it becomes more and more critical to consider the user experience from modern perspectives better aligned with the expectation of intuitive online account management with as few clicks as possible. Lea...
Jun 07, 2024•19 min•Season 1Ep. 175
Tune in for a chat with Ryan Kazmark, COO at P&B Capital Group, about his experience with the RMAI certification program. P&B has been a Certified Receivables Business since 2020. Ryan dives into the benefits and ROI they have found as a collection agency maintaining the certification, as well as perks of membership in general for those who may not be as involved or familiar with the association. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Subscribe to Recei...
Jun 03, 2024•20 min•Season 1Ep. 174
Tune in for a chat with Kim Phan, Privacy & Data Security Partner at Troutman Pepper, about changes in ADA, complexities in the marketplace, regulatory interest, compliance in the law, the impact of AI, and speculation on upcoming changes. Kim is a wealth of knowledge and shares loads of insight from her depth of experience. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit...
May 23, 2024•30 min•Season 1Ep. 173
Tune in for a chat with Holly Naiman, planner and co-host extraordinaire with Collection & Recovery Solutions and Debt Connection Symposium. Holly dishes about her role in helping to plan and host two major industry conferences with her husband and industry veteran, Mark Naiman. With a professional management background in the food and beverage industry, she brings a lot to the table when it comes to making sure everyone’s experience is above par at these two major events. You may have seen ...
Apr 26, 2024•20 min•Season 1Ep. 172
Tune in for a chat with Altaf Sayed, VP, Sales & Solutions at Epicenter, about BPO in Mumbai, India— including reasons behind enduring outsourcing success in Mumbai and creating a more international perspective in receivables associations. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emergin...
Apr 22, 2024•22 min•Season 1Ep. 171
Tune in for a chat with Chris Murphy, Principal at DebtLink, about building a digital marketplace of receivables services. Chris, who doubles as Santa in the winter, is making a list and checking it twice— use the reviews to find who’s playing nice. (Picture of Santa Murphy in the comments below!) Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable i...
Apr 16, 2024•24 min•Season 1Ep. 170
Tune in for a chat with Michael Gold, Litigation Defense Attorney at Pollack & Rosen, P.A., about trends and issues he has encountered in Class Action Defense cases while representing creditors and debt buyers. Michael is a seasoned litigator with specialized expertise in financial, securities fraud, and class action defense and the newest addition to the Pollack & Rosen Litigation Defense Division. Michael Gold - https://www.linkedin.com/in/attymichaelgold/ Pollack & Rosen, P.A. - h...
Apr 05, 2024•24 min•Season 1Ep. 169
Tune in for a chat with Jack Gordon, CEO at WebRecon LLC, about starting a business, being accessible to clients, selling a business, and exploring new ideas as a serial entrepreneur. While most in the space know Jack for WebRecon, it’s just one of many projects he has developed over the years and one of several things he is currently involved in. Learn more with this week’s Receivables Roundtable! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as host, Ad...
Mar 29, 2024•40 min•Season 1Ep. 168
Tune in for a chat with Mark Naiman, Host of Collection and Recovery Solutions, about what to look forward to this May at CRS 2024. It’s not too late to sponsor, so listen to find out how and why to attend, including what makes the event unique from other industry events. Head over to the website to request an invitation and find out more about what’s on the agenda: https://collectionrecoverysolutions.com/ Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Rece...
Mar 22, 2024•15 min•Season 1Ep. 167
Tune in for a chat with Larry Costa, President at Capital Management Services, LP, about the differences between First Party and Third Party collections and how to expand to diversify your revenue stream. CMS was one of the first pioneers in the industry to push into the First Party space and expand from there into other BPO services. From differences in compensation structures to different methodologies and opportunities for growth, Larry provides multiple experienced insights for other busines...
Mar 15, 2024•22 min•Season 1Ep. 166
Tune in for a chat with James Ward, Managing Partner at Ward PLLC and Special Counsel at Actuate Law, about strategically managing data within your organization. James comes from a background as a big law attorney, sifting through vast corporate data repositories to build out litigation cases. This experience led to the identification of common data management patterns and in turn, a passion for helping organizations learn to better manage and leverage their data for the protection of organizati...
Mar 11, 2024•21 min•Season 1Ep. 165
