Tune in for a chat with Jon Daane, VP of Sales & Marketing with TEC Services Group, about the consultative, solutions-oriented environment of TEC Solutions and what it takes to implement and manage technology system changes effectively. From starting with a vision to removing fear to strategic, incremental improvements, Jon provides listeners with some key tips on first steps to new technologies. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivable...
Mar 04, 2024•21 min•Season 1Ep. 164
Tune in as Receivables Roundtable Founder, Adam Parks talks with Neil Mastellone, Director of Business Development at Velo Law. Neil’s experience working with a debt buyer that managed law firms has helped him understand customer needs now that he works for a law firm. The two dive into debt buyer and law firm perspectives on goals and strategy, finding the complementary balance between leveraging the best of both technology and human talents, preparing for the influx of account volume, and more...
Feb 23, 2024•17 min
Tune in as Receivables Roundtable Founder, Adam Parks talks with Aristotle Sangalang, President and Chief Compliance Officer at The Bureaus, Inc. about the evolving use of analytics in the industry, growing a data-driven operation, extracting and analyzing aggregate datasets to inform action, and more. Learn more with this week’s Receivables Roundtable! Aristotle Sangalang - https://www.linkedin.com/company/the-bureaus-inc/ The Bureaus, Inc. - https://thebureaus.com/ Adam Parks - https://www.lin...
Feb 16, 2024•23 min•Season 1Ep. 162
Tune in as Receivables Roundtable Founder, Adam Parks talks with Brett Soldevila, CCO at Security Credit Services /EquiPro Holdings and newly elected President of Receivables Management Association International. Brett discusses his path to becoming RMAI President, what he would like to focus on during 2024, and more. Brett Soldevila - https://www.linkedin.com/in/brett-soldevila-cpa-cfe-713583b/ Security Credit Services / EquiPro Investments - https://www.equiproinvestments.com/ Receivables Mana...
Feb 12, 2024•20 min•Season 1Ep. 161
Tune in for this Special Episode as Receivables Roundtable Founder, Adam Parks talks with John Tonetti, retired Senior Policy Analyst with the #CFPB and semi-retired compliance and regulatory consultant. The two discuss the evolution of the Bureau, former and current leadership, the law and its interpretation, consumer banking, and more. *The opinions discussed in this episode are personal opinions and do not represent those of any organization, including Receivables Info. Stay current with indu...
Feb 02, 2024•29 min•Season 1Ep. 160
Tune in as Receivables Roundtable Founder, Adam Parks talks with Mellisa Massey, Director of Business Development at National Credit Adjusters, LLC about the value of #RMAI involvement and her own experience with the association — from the certification program to networking opportunities to committee volunteerism. After 20+ years in the industry and years of RMAI events and committee involvement, Missy is running for a seat on the Board of Directors at #RMAI2024. Check out her previous Roundtab...
Feb 01, 2024•17 min•Season 1Ep. 159
Tune in for a special episode as Receivables Roundtable Founder, Adam Parks talks with Ed Forbes, CEO at Stirling Capital LLC about his focus in 2024, patient investing, recoveries in the #fintechfinance and #onlinelending space, boutique problem-solving, and a new breed of #specialtyfinance. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https://www.linkedin.com/company/receivables-in...
Jan 30, 2024•17 min•Season 1Ep. 158
Tune in as Receivables Roundtable Founder, Adam Parks talks with Todd Lansky, President at Resurgence Legal Group, PC about the intersection of collections law firms and debt buying. The two discuss marketplace opportunities and limitations, how to leverage technology across an organization, keeping up with evolving regulations, and the importance of who you do business with. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.fac...
Jan 25, 2024•21 min•Season 1Ep. 157
Tune in as Receivables Roundtable Founder, Adam Parks talks with Rob Fite, Senior Sales Solution Advisor with TEC Services Group. For those exploring the idea of upgrading their organization’s tech stack and data management ecosystem, listen for experienced tips and insights on system conversions and updates. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https://www.linkedin.com/compa...
Jan 23, 2024•20 min•Season 1Ep. 156
Tune in as Receivables Roundtable Founder, Adam Parks talks with Stephan Venter, Senior VP for Sales at Nutun about South Africa as a receivables BPO destination. Learn more about why businesses choose to leverage BPO outsourcing on a global scale, the infrastructure in South Africa, movement towards digital communications, and more. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https...
Jan 12, 2024•21 min•Season 1Ep. 155
Tune in as Receivables Roundtable Founder, Adam Parks talks with Manny Plasencia, Global Head of Collections at eBay and Mark Naiman, Managing Partner of ITP MDR, LLC and Host of the Collection Recovery Solutions and Debt Connection Symposium conferences. The three dive into the data found in the #TransUnion 3rd Party Collection Report. Download the full report and share your thoughts: “Seizing the Opportunity in Uncertain Times: The Collections Industry in 2023.” Stay current with industry news...
Jan 04, 2024•43 min•Season 1Ep. 154
Tune in as Receivables Roundtable Founder, Adam Parks talks with Katalina Dawson, Director of Sales and Marketing at Branding Arc, about her new role and exciting plans to bring her creative arts and events background to the receivables world as she gets ready to roll out her new podcast, “Career Path.” Katalina will take the approach of learning from those ahead of her on their career journeys for listeners to join alongside her in growing as a professional—both in general and within the receiv...
Jan 04, 2024•16 min•Season 1Ep. 153
Tune in as Receivables Roundtable Founder, Adam Parks talks with Nabil Foster, Attorney and Shareholder with Barron & Newburger, P.C. about the intersection of AI and regulation. Get an experienced legal perspective on the implementation of AI tools across business operations, including common pitfalls and things to consider before deployment. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ Li...
Dec 22, 2023•26 min•Season 1Ep. 152
Tune in as Receivables Roundtable Founder, Adam Parks talks with Pete Klipa, COO at Harvest Strategy Group about legal and agency vendor onboarding and management processes. From fundamentals to critical feedback loops to supplemental ad hoc or ongoing adaptations as client needs arise, ongoing transparent communication emerges as a key critical factor. Learn more with this week’s Receivables Roundtable! Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at...
Dec 15, 2023•24 min•Season 1Ep. 151
Tune in as Receivables Roundtable Founder, Adam Parks talks with Lynn Reynolds, Chief Sales Officer with CBE Companies about building good teams. Lynn shares methodologies and tools she has learned over time for recruiting, screening, and hiring as well as tips and tricks for managing remote work, and more! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https://www.linkedin.com/company...
Dec 07, 2023•21 min•Season 1Ep. 150
Tune in as Receivables Roundtable Founder, Adam Parks talks with Barbara Nilsen, President at NCBA and Partner at Blitt & Gaines, and Liz Terry, Executive Director at National Creditors Bar Association about what’s new at NCBA in 2024. Don’t miss this big new hire announcement and more on bringing new leadership to the forefront and advocating for the industry. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/R...
Dec 04, 2023•17 min•Season 1Ep. 149
In this episode, Receivables Roundtable Founder, Adam Parks talks with Chris Jenkins, SVP, Operations & Strategic Innovation at National Loan Exchange, Inc. (NLEX) about supply and demand in the debt buying marketplace within the historical context of the past several years as well as the fluxes we’re seeing today. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https://www.linkedin...
Nov 17, 2023•27 min•Season 1Ep. 148
Tune in as Receivables Roundtable Founder, Adam Parks talks with David Williams, CEO at Williams & Fudge, Inc. about the collection agency marketplace and how businesses such as his are adapting to the current environment. David serves as President at ACA International and is a proven leader with over twenty years’ experience in the industry. Don’t miss this great conversation full of insightful nuggets about the industry, its regulations, and predictions for the future. Stay current with in...
Nov 15, 2023•27 min•Season 1Ep. 147
In this episode, Receivables Roundtable Founder, Adam Parks talks with Marian Sangalang, Vice President at The Bureaus, Inc. about preparing for increasing volumes of incoming accounts. Learn how she is preparing the business and vendors for the surge ahead, attributes of vendors she looks for to enhance the network, and what has helped to provide lift in the process. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.co...
Nov 02, 2023•22 min•Season 1Ep. 146
In this episode of Receivables Roundtable, Founder Adam Parks talks with Hal Trapp, VP of Organizational Initiatives at RSi, a provider of healthcare revenue cycle management headquartered in Columbia, SC. Hal shares detailed tips for internal communications and leadership development within a growing organization, from how often leadership gathers in person to how important information is communicated across teams. With proven success as a leader at RCi and previous organizations in the industr...
Oct 27, 2023•20 min•Season 1Ep. 145
Tune in as Receivables Roundtable Founder, Adam Parks talks with Tracy Bengtson, VP of US Collections at CURO Financial Technologies Corp. Tracy has vast experience in first and third party collections, and now manages both in-house and outsourced collections in her role working for a creditor. She provides actionable insights from her vendor management vantage point, sharing tips and key takeaways for collectors. Stay current with industry news by liking and subscribing to Receivables Info on S...
Oct 25, 2023•21 min•Season 1Ep. 144
In this episode of Receivables Roundtable, Founder Adam Parks talks with Scott Renner, Attorney and President at Velo Law about what it looks like to cohesively fuse the worlds of technology and collection law to organize and optimize processes. Scott articulately outlines Velo’s experience building workflows that integrate technology while still balancing and empowering the necessary hands-on manpower to effectively oversee and apply the intended efficiencies. Learn more with this week’s Receiv...
Oct 13, 2023•25 min•Season 1Ep. 143
In this week’s episode, Receivables Roundtable Founder, Adam Parks talks with Erin Kerr, Director of Collections & Recovery about what’s new and forecasted in the first party collections space. Hot topics include high consumer spending with fintech/BNPL originations, renewed student loan payments, inflated auto loans, inflated cost of housing, decreased liquidity of consumers and the projection of increased accounts moving into third party collections. Stay current with industry news by liki...
Oct 06, 2023•21 min•Season 1Ep. 142
Tune in as Receivables Roundtable Founder, Adam Parks talks with Danny Mezzancello, EVP, Head of Strategic Partnerships with Greenwise Financial Solutions about his new position where he works to bridge the gap between debt collection and debt management. Many know Danny as a debt buyer, but these days, he’s working with creditors to fuse a better connection between the two intertwined yet separate facets of the debt industry. Stay current with industry news by liking and subscribing to Receivab...
Sep 29, 2023•17 min•Season 1Ep. 141
In this episode, Receivables Roundtable Founder, Adam Parks talks with Oussama Hamouti, Enterprise Account Executive with January. Bridging the gap between communications and the consumer experience, the two discuss behavioral data, adapting content, tailoring payment plans, monitoring digital reputations, and more. The big question is, how do we enhance the consumer experience with fluid and frictionless digital collections? Stay current with industry news by liking and subscribing to Receivabl...
Sep 22, 2023•20 min•Season 1Ep. 140
Tune in as Receivables Roundtable Founder, Adam Parks talks with Clint Daoud, Co-Founder and CEO at Unifin Inc. about the future of collection agencies and the agility necessary to adapt and scale to various challenges. As digital technologies increasingly improve, so too must agency strategies and operations to remain competitive. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https:/...
Sep 14, 2023•21 min•Season 1Ep. 139
Join us for this fresh episode as Receivables Roundtable Founder, Adam Parks talks with Jeffrey Shaffer, VP, Information Technology & Analytics at Unifund CCR about prediction models, disparate impact analysis, the future of generative AI, and more! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ LinkedIn - https://www.linkedin.com/company/receivables-info/ Have an idea for an episode or want ...
Sep 11, 2023•27 min•Season 1Ep. 138
Join us for an interesting diversion from the industry as Receivables Roundtable Founder, Adam Parks talks with Andrew Roemhild, CEO at Alias Travel Group about leadership and management styles. Andrew has gained a unique perspective after 12 years in Special Operations as a Navy Seal Officer and now in a civilian role leading former Special Operators in a specialized travel business. His exposure to multiple leadership styles in high-stakes situations provided him an abundance of insight on the...
Aug 24, 2023•21 min•Season 1Ep. 138
In our latest episode, Receivables Roundtable Founder, Adam Parks chats with Lauren McIlroy, Partner/COO at SAM - Solutions for Account Management, Inc. about what she’s seeing currently in the debt buying marketplace. During what many have referred to as a period of transition, buyers are still adapting to repercussions of the economic impacts of previous years while concurrently preparing in anticipation of swings in the year ahead. Learn more with this week’s Receivables Roundtable! (For the ...
Aug 18, 2023•19 min•Season 1Ep. 137
Join us as Receivables Roundtable Founder, Adam Parks talks with Mark Reinhard, Software Architect at Concepts2Code about online account management portals. While the topic may sound straightforward, Mark brings up several valuable points where increased consideration may be needed regarding cost effectiveness and consumer satisfaction. Listen for insights regarding various feature options in consumer portals and why simply providing “blind payment” forms online may not be making the most of the...
Aug 14, 2023•20 min•Season 1Ep. 136
