Technology, Empathy and Finance in a Time of Crisis with TrueAccord

Ohad Samet is the Co-Founder and CEO of TrueAccord, a company using machine learning, behavioral economics and empathy to reimagine the debt collection process.

TrueAccord is a fantastic example of fintech's most fundamental promise: using technology and a fresh perspective to create outcomes in financial services orders of magnitude better than traditional approaches, at a fraction of the cost.

Ohad is a seasoned fintech founder and executive. The first company he worked for was acquired by PayPal, where he worked for three years before founding a company that eventually exited to Klarna. He served as Chief Risk Officer at Klarna for three years before founding TrueAccord.

In this conversation, Ohad, Lex and I discuss the ability of machine learning to create empathetic customer experiences, AI’s ability to be creative, expectations about COVID-19’s impact on consumer borrowers and the economy as a whole, and TrueAccord’s performance vs. traditional solutions.

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Thank you very much for joining us today. Please welcome, Ohad Samet and Lex Sokolin.