Real Time with MK Podcast

MattsenKumar•podcasters.spotify.com

Real Time with MK brings on insights from Customer Experience, Business Process Outsourcing, E-commerce, Contact Center Management, and more. Organizations and executives who are looking for ways to deliver a top-notch experience to their customers, this is a must-listen podcast. For more information, please visit www.mattsenkumar.com

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Episodes

Business Process Outsourcing During COVID19

This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar. Topic: Business Process Outsourcing During COVID19 Discussion Points Top lessons from the year 2020 Best practices at MK that helped traverse the pandemic remote work situation Top challenges faced while deploying a remote workforce handling global clients India’s advantages over the Philippines as a BPO Hub And more. For more exciting episodes, subscribe to Real Time with MK Podcast at ...

Apr 28, 2021•46 min

All About Digital Contact Centers

This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar. Topic: All About Digital Contact Centers Discussion Points Key drivers for the digital transformation of contact centers today Common benefits of deploying a digital contact center for organizations Key considerations to be kept in mind before investing in a digital contact center for organizations Key recommendations for deploying self-service without increasing your cust...

Mar 20, 2021•44 min

Client Management Strategies for Difficult Times

This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar. Topic: Client Management Strategies for COVID19 Discussion Points Major Shifts in Client Management Now Role of Empathy in Client Communications Top Challenges in Client Management During COVID19 The Right Way to Gather Customer Feedback Top Customer Communication Best Practices And more. For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar For all y...

Feb 19, 2021•57 min

E-commerce Benchmarking - The Secret Weapon For E-commerce Growth

Episode 9 of Real Time with MK featuring Vivek Anand, SVP - Enterprise Topic: E-commerce Benchmarking ( A secret weapon of growth for E-commerce companies) Discussion Points Major Challenges faced by E-commerce Organizations What is E-commerce Benchmarking? Top Challenges addressed by E-commerce Benchmarking Product Discovery - How benchmarking can help improve the same? Catalog Performance - How benchmarking can help improve the same? And more. For more exciting videos, subscribe to Real Time w...

Feb 19, 2021•45 min

Automation Strategies For Delivering An Exceptional Customer Experience

This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar Topic: Automation Strategies For Delivering An Exceptional Customer Experience Discussion Points Latest technology and automation interventions in CX Industries that are the biggest adopters of automation in CX Automation for Customer Communications Baby steps for organizations to kickstart their CX Automation And more. For more exciting videos, subscribe to Real Time with MK Podcast at...

Oct 15, 2020•1 hr 5 min•Ep. 3

Cybersecurity Precautions for Organizations During COVID19

This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar Topic: Cybersecurity Precautions for Organizations During COVID19 Discussion Points Primary reasons behind the spike in cyber attacks during COVID19 Common types of cyber threats now Best practices for organizations to ensure a resilient IT environment How to prepare a cybersecurity incident response plan? BCP/DR - How to put together an effective one in place And more. For more exciting vi...

Sep 03, 2020•48 min•Ep. 2

Fintech Players & Customer Experience

This episode discusses how Fintech players can deliver an exceptional experience to their customers. Discussion points include the role of technology, omnichannel customer experience, impact of COVID19 on customer experience, and more. For more information. visit www.mattsenkumar.com

Aug 20, 2020•50 min•Ep. 1

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