1. Jeannie Walters about Customer Experience (CX) and how to build a customer centric organization

Sophie Hedestad is interviewing Jeannie Walters about Customer Experience (CX) and how to build a customer centric organisation.

For more than 20 years, Jeannie Walters has been dedicated to creating meaningful moments and real results.

As the Founder and Chief Experience Officer of Experience Investigators, Jeannie has helped organizations -- from small businesses to Fortune 500s like Verizon and Allstate -- create fewer ruined days for customers.

She is a TEDx speaker, a founding member of CXPA, co-host of the top-rated Crack the Customer Code podcast, and a four-time Linkedin Learning instructor whose courses have been watched by more than 200,000 online learners.

• Jeannie’s instructor page: https://bit.ly/jeannie-lil 
• Creating a Positive Customer Experience: http://bit.ly/lilpositivecx 
• Customer Experience: Journey Mapping: http://bit.ly/liljourneymap 
• Customer Service Blueprinting: http://bit.ly/lilblueprint 
• Journey Mapping: Case Study in Action: http://bit.ly/lilcasestudy 

• Overview: YearofCX.com
• CX Success Statement Workbook: https://bit.ly/cx-success-workbook 
• CX Mission Statement Workbook: https://bit.ly/cx-mission-workbook 
• SMIRC Goals Checklist: https://bit.ly/smirc-checklist 
• Employee Journey Mapping Template: https://bit.ly/ejmtemplate 
• Customer Journey Storyboarding Template: https://bit.ly/journey-storyboard