Metrics, KPIs and why Fans don't matter.
Nov 12, 2019•10 min•Season 1Ep. 5
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Episode description
Everyone is going crazy over data and metrics. Be aware of the metrics you are using and how they relate to the need-state of your customer. Steer clear of vanity metrics and focus on the ones that relate to your customer at their position in the user journey and what their need state is.
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