What Should You Call Your Front Desk?

Takeaways:
02:06 - The Sales Desk

03:49 - The sales desk structure 

04:45 - Do you need a sales mindset shift?

08:12 -The “People also bought…” model

14:39 - How to incentivize both stylist and front desk to sell retail together

Quotes:

“I don't sell. Sell's a dirty four letter word that we don't talk about.” Jason Everett (01:44)

“That sales desk person's job is to not only follow up on everything that, that the stylist set or the nail tech set or the aesthetician set, but also to say, is there anything else that would make your life better between now and our next visit and make sure they walk out the door with anything that makes their life better from the salon, from the spa, from the nailer, from whatever that makes their life better.” Jason Everett (06:38)

“I'm freaking out that I don't give credit to the right people. I don't wanna give it to the stylist. I don't wanna give it to the front desk. Who gets the credit?” Jason Everett (12:22)
 

Links Mentioned:
Evorevopodcast.com
High-Performance Salon Website

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