007 - Managing "Quarantennials" in the Salon

Key Takeaways:

1:25 Doug discusses “What is a Quarantennial?”

5:33 Viewer comments on her experiences coming back into the salon with the new rule of having to wear a mask while in the building.

9:19 Doug discusses that this time away is a great period to reset the culture of your salon, if need be.

11:25 Jason speaks on “How much are you giving your staff from a managerial perspective?”

15:47 Doug talks about changes they have made to prepare clients for the new experience inside the salon

20:04 Jason talks about being aware of what your clients really want, when deciding if you are taking away services, such as blow drying, from your guests.

Quotes

“There are real anxiety and real stress things that are happening and the question becomes how much are you giving your staff from a management perspective of what do they say to themselves when things start to get a little sideways, when they start to get a little bit messy?” (11:25) (Jason)