Ep. 5218: The downfall of customer service, What happened?

Ose can you see over there in Studio one A. I'm here in Studio one B. It is show five thousand, two hundred and eighteen, but who's counting it's August nineteenth or on that date? And mere moments first couple of weeks, we're using scriptures to start the show, to really focus on encouraging the kiddos, reminding you that is the whole point. Start the school year with this. And if your mom or dad and you've never done this with your kids and they're going, hey, dad, why are we doing this now?

You just simply say, because it's the right thing to do, and I apologize for not having done this before, and then you do it. You just begin, here's your verse. This is a good one. It's like they're all good right, But this would be like to me in a practical sense, like a god's greatest hit. This would be on the best of album. One Corinthians ten thirteen says, no temptation listen, no temptation has overtaking you. That is not common to man. Stop.

What you deal with, what you face each and every day at school, what you deal with, what you face each and every day at work, in life. It's nothing new. God is faithful and he will not let you be tempted beyond your ability. But with the temptation, he will also provide the way of escape that you may be able to endure it. In other words, you never ever have to give in. God provides a way out. Remind your kids, don't be tempted to be dumb, don't be

tempted to make bad choices. Don't be tempted to do things that hurt other people are mean. There you go. See told you practical right. Ten past the hour, It's the Morning Show with Preston Scott. This is the Morning Show with Preston Scott. Levin past the hour, It's Monday on the radio. Program. Bottom of the hour, we have the big stories in the press box. Consider that kind of a listening guide for those of you that are new to the program, and we have people that are

new all the time. The show is it's just so fun to me how people find this program. And so from time to time I put a call out. I have a map up here in Studio one B, and it's a map of the world. And believe it or not, I have pins in one, two, three, four, five continents. Isn't that crazy? And we have about forty five states

where we've got listeners. If you're listening via iHeartRadio outside the normal listening area, and even if it's via podcast, like okay, it's Monday the nineteenth, more on that date in the moment, and you're listening to this podcast later in the week and you're just you're driving a truck and who knows where, and you're based in Kansas and you listen to this show to keep you company. Boom, send me a note, let me know where you where

is home? See, I'm not interested in visitors, Like you're visiting another place and you send me a note, but you're really from the area where we broadcast Panama City, Tallahassee, North Florida, Big Ben Panhandle. I'm looking for people that live outside of the normal broadcast area that listen exclusively on iHeartRadio. You live in another state, you live in another area. I want to know how you found this show. What are you're searching for and why do you keep listening? What?

What is it about the program that you go Yeah, I I want to I want to tune into this. I want to I want to make this thing a thing. Okay, Preston at iHeartRadio dot com, it's real simple. Tell me where you're listening to us from. Always love a picture of a landmark in your city. That's always cool. And I've got email that just I mean, that's just fun. But Preston and iHeartRadio dot com dot com, where you're listening to us from? And how did you find us?

And why do you keep listening? All right, that's that's that's the deal. And I do this just maybe randomly every couple of months, and I always get email in response, and it's fun. It's fun to see how people have

stumbled onto this program. So if you're new to the show, every show at the b in the hour we do the press box and that's spelled pr EES, short for Preston press Box, and the stories that quite frankly, most of the time, they're the things that you ought to be talking about, that ought to be on your radar. Every now and then we do delve into the things you are talking about, but usually that's elsewhere in the show, and then we talk about the things you will be

talking about. But I tend to gravitate to the things that I think you should be but are likely not on your radar. All right, So that's kind of how we roll on this program today. James Carafano in the third hour Heritage Foundation expert military expert. Why can't we get people to serve in the military? What's up with recruiting? I think I know. But he's an insider, he's a policy expert. He is like a go to guy, and I'm really honored that we're going to have him on

the program. Let's see here, not a lot on this date, eighteen twelve. During the War of eighteen twelve, USS Constitution defeats the British frigate Guerreer some six hundred miles east of Nova Scotia. By the way, you can go on board the USS Constitution. I've been on that ship. It's incredible to be on a ship that served our country at the birth of it in the Revolutionary War. Get your head around that. That's how old that ship is,

and it is pristine. It's beautiful. Eighteen fourteen, British troops land at Benedict, Maryland in Route two capturing Washington, d C. Eighteen fifty six, Gail Borden of Brooklyn receives a patent for his process for condensed milk that started the process of instant foods eighteen fifty six, and then in nineteen forty six Bill Clinton born in Hope. He was born and born. I used to I can't do it anymore unless I hear him. If I hear Bubba, I can do Bubba. But I got to hear him in order

to do him well. Rush could do him better than I can without hearing his voice. I have to hear his voice. I'm a mimicker. It's kind of more my thing, all right, sixteen past the hour, come back customer service, question mark, it's still lagging. Twenty two past the hour. Good morning. I know Jose had a busy weekend. I spent a good bit of time Friday and Saturday working

in my yard. Saturday we did a little went and had a little breakfast on Saturday morning, and then my wife and I went to local nursery and did a little plant shopping. We've got a couple of beds that are more annual and then I'm a big fan of plants in my backyard that attract butterflies and hummingbirds. But you have to you have to balance that by trying to find plants that deer won't eat, because that's just

like annoying you plant. And it's like, we have a couple of areas out in the in our main area that deer will occasionally. It's like it's like a buffet. They're hanging baskets on hooks and they're just they're right there in this little path that the deer use and it's like they're like, hey, well thank you, and it's a it's at my level, appreciate you not making me bend down to eat, and you come out there and they're just munched. They they just munched. So you have

to find plants that that the deer don't eat. So we spent a little bit of time there and then and then later I think it was it was Friday, Yeah, it was Friday, the day before. It's kind of a date night for my wife and I and usually catching early dinner and then get home, settle in, watch watch a couple of shows we've recorded during the week. We don't really have time to watch stuff the day of.

We usually record and then just kind of turn things on when we want to, and so we're just We went out to eat, and we went at a sit down restaurant, not a fast food place at all, just a sit down restaurant and one waitress on one half. One waitress work in the bar side, serving food. And that's it. Now, it's not rush hour Friday nights, it's just ahead of it. And our waitress, it's just it's crazy.

She's a young girl, young girl, she's probably in her mid thirties, maybe late thirties, and she's been there for years. And it's the simple pleasantries, excuse me, miss, could I please get a no comment? Not sure, not absolutely nothing, just walks away and then drops it off and doesn't say a word. And yet on other occasions it's normal and fine and polite and appropriate. But there are these moments where it's just like nothing and you should know, well,

maybe you have a reputation being a lousy tay. Oh no no no, no, no no no. That may be said about some people, and there may be a lot of things people might say about me, but that ain't gonna be one of them. I am a server's best friend when it comes to tips. I try to extend benefit of the doubt. But it was like, I mean, she wasn't having a bad day. You could tell by her, you know, her other interactions with us and with other customers. She just uneven uneven service. Right, So we left and

I was like, wow, just kind of weird. Wife and I just kind of looked at each other like this is just weird. And we decided to drive through get a little ice cream, just we get a little small thing and share something. And the young man, uh, it's still kind of an interesting thing, took the dessert, tipped it upside down to show you that it was in there. Good. I guess you know what I'm talking about. Now you know the place I'm talking about. And I said, hey,

thank you very much, I appreciate it. Nothing. Nothing, And he's not the dude wearing the headset that's taking the orders. He's just the dude. Nothing. My sweet wife just busted laughing. She's just she just started laughing so loudly because she knows when when someone just stiff arms me like that. And I just I just kind of giggled and drove off. But it was it was on the heels of the other thing. And I still get back to the thank you cards for coming folks. We're ironing out the final things.

I've got a few stamp self address stamped envelopes here. I'll I'll push it out when I have them printed and done. When you get good customer service, notify them because most people suck at customer service. Most I'm convinced if I retired tomorrow, I could I could create an industry teaching customer service because of what it would do

for sales. It would be and I would almost be inclined to say, Okay, I'm going to do this for a really low rate, but I want to see your sales for the last year, and I want a percentage of the increase in sales. Now. They won't do it, so I'll charge more. I'll give them an either or thing. But I'm telling you it's a cottage industry waiting for somebody to do I keep telling Chick fil A, you gotta do this. You got to teach other people how

to do customer service. But it's bad. Twenty eight after the hour, let's come back with the big stories in the press box. After a little check of news, weather and traffic. Here on the Morning Show with Preston Scott. It's the Morning Show with Preston Scott. All Right, big stories in the press box this morning. Here on the Morning Show. He's Osaia. I'm Preston. Great to be with you this morning. This is just something to file away

if you are in the housing market. A settlement with the National Association of Realtors back in March was announced andfective effective now. The rules have changed to a certain extent. Under the new rules, sellers are no longer required to offer compensation to a buyer's agent the normal five to six percent split that you hear talked about. Seller's agent gets this, buyer's agent gets that. That's no more. Deals now require explicit agreements through a Buyer Agency Agreement a BAA.

It defines what a buyer's agent will earn independent of what the seller offers. The agreement is required before a buyer tours a home. Now. Advocates of the deal say this is going to add transparency to the process negotiations, which I mean, best as I can tell, negotiations have existed for years on that five to six percent split. And how you know, some some buyers and sellers, some

agents negotiate a lower to help somebody sell something. I mean, it's sort of like anything to get it across the finish line type thing. My point here is it's not guaranteed to change things a lit lot, but it will add complexity because this new agreement is required now. So it's kind of like a buyer can say, a buyer's agent can say to a seller's agent, well, I've got someone that might be a really good candidate. But so I'm just making you where it's a change that's out there.

It's nationwide. A lot of people say, well, that's why you do a fizbo you you you do a for sale by owner. But I'm a big fan of using an agent when when necessary. But I want the agent to earn their money. You know, I was listening. I was talking to somebody yesterday at lunch man. Don't sit out there at closing and and you know, send a surrogate and don't do your job. You get you need to be there. You need to earn your money. This came from a research assistant. It's going to speak for itself.

based in reality, not good idea. When someone's calling you a communist, to come out and do something that's communist, I mean, it's, you know, the whole price control thing. It's just I've I got comment after comment here. Washington Post columnist Catherine Rample. It's hard to exaggerate how bad

this policy is. It is in all but name, a sweeping set of government and forest price controls across every industry, not only food supply and demand would no longer determine prices and profit levels far off Washington bureaucrats would the FTC would be able to tell, say, in Ohio, the acceptable price that can charge for milk. And I mean, I'm just scratching the surface. So the mainstream media, now, here's what's happening. And you knew what was gonna happen.

They've realized that coming out just disdamages Kamala and Tim dramatically. So so they're starting to say, well, you know, the actual plan isn't quite as bad, and they're trying to find a way. Here's here's the bottom line. They've said it, and what they said was this plan is only for people who are economic illiterates that won't understand the nuance of it and the disastrous impacts of it. They can't take that back. They're gonna try, They're gonna try and

rewrite their narrative because it's bad. And this is the week of the DNC Democrats are meetings starting today, and the murder capital the world. I mean, and it might not literally be that, but it's close. More shootings over the weekend, more deaths over the weekend, and we still haven't had a mainstream Democrat national candidate for president or

president or past president. I mean Obama still has not gone to Chicago and called for an end to the gun violence, which is primarily predominantly black on black crime. Won't say it, they won't do it, and they're holding their convention. There one other big story, Supreme Court struck

down the Title nine changes that the Biden administration pushed. Now, there's a lot more inside that ruling than meets the eye because it was five to four and Neil Gorsich ruled with the minority on this, But I had to do some digging. Next hour, I'll talk more about this particular big story. The good news is that as of right now they can't change Title nine. They're letting the lower court rulings, which are just saying no, you can't do this stand. But there is more to it, and

we will unpack that next hour. Forty six minutes after the hour, don't leave us.

Facebook one bit of harm. They don't care. I'm just not going to post content that I know is actual, factual and truthful and have them shut it down or put warnings or or you know, shadow ban it and it I'm just I'm not going there. We're on x because it has new ownership, and even there you still have there are still issues there. But I got a

note from a listener. I won't out the listener. But when you put a photo up of Trump after he'd been shot, they're calling it a doctored photo sensitive content. This photo has covered so people can choose whether they want to see it or not. And then in the in the listings of why it's been listed this way, Our technology ye or someone on Facebook reported that this

post may have false information. Our technology shows that independent fact checkers reviewed similar information and said it was false. Facebook added a notice to the post and moved it to lower end feed. I mean, on and on, the suppression continues. Here's why it matters. It matters because between Facebook and Instagram, another another meta product Google, the legacy media.

You have to work harder, you just do. Google admitted its suppressed searches for Trump assassination information because they listen. They called this as late is the end of July a hypothetical. It's crazy. I don't know if you saw this story. Last week, Taliban had a parade and they paraded some of these seven point one two billion dollars worth of military equipment we left behind, just running in our face. Now, I have to be honest with you. These are reasons why I will never be in politics.

But see, if I were president, I'd just I'd go, ha ha, yeah, boy, look at that. How about that? And then I'd wait and I'd have my satellites following every piece of that equipment, and the second everybody was away from it, blow it all up. I'd send cruise missiles, I'd send drones, and I'd blow every last dollar of it to Kingdom. Come have a parade with that next year. Guys, keep in mind, not only did we leave it behind in twenty twenty one, thirteen of our service members got killed.

And Joe Biden has the gall to suggest that not one member of the Armed services has lost his life under my watch. Liar, absolute, one hundred percent, complete, unadulterated liar. All Right, we come back. I promised I was going to dig a little deeper when we talked about it last week. Kamala Harris wants to give out money to for time home buyers, first in a generation home buyers. It's part of her new economic agenda. And then we're going to get to ten different policies that more than

super majorities of this country in polling are unaware of. That. Kamala Harris holds positions, she believes that she is sponsored, co sponsored, advocated for politically ten different policy positions that most people are not aware of. And my bet is a lot of you aren't aware of either. All Right, we come back with that and more. Second hour is ahead. Don't leave us. We're just getting started. Sorry, this is we're working on something here. Our meteorologist Terry Smith with

the Weather Channel f SU Alumn. By the way, Terry said, would you like some weather forecast for Ireland? Like, oh, come on, come on, Terry Smith, and so yes, we're going to provide some special weather updates for those of you that might be making the trip to Ireland. Well, yeah, ah, Terry, you're the best. We've enjoyed having Terry part of our team for years now. I want to say she's been with me for fifteen years.

what's at stake here. Look, these aren't these aren't our mom and dad's presidential elections. They all matter. But you know, back in the day, we were talking about a little more government, a little less government, a little more taxes, a little, less taxes. Foreign policy tended to be kind of kind of consist in the wake of World War Two, the people running for office were greatly influenced by that. It was a reminder of the importance to remain vigilant.

But man, what we're talking about now is is country changing in a bad way. The elections of this generation are so consequential, I would say, from two thousand and one, so consequential, and sadly we've not had great choices to make, but we have choices now. Part of Kamala Harris's economic plan that she rolled out last week is forty million dollars to help local governments find solution to the housing undersupply.

Joe proposed twenty she's doubling up. She's also proposing families who have paid their rent on time for two years, and her first time home buyers get twenty five thousand dollars in down payment assistance, with more generous support for first generation homeowners. So you're in a family that has never owned a home and you're going to be the first, like the first to go to college and graduate type thing,

you're going to get even more. Remember Joe Biden proposed capping rent at five percent, So the government puts things in place that raises the costs of landlords owning their properties, maintaining their properties, et cetera. Just think about all the appliance related stuff, air conditioning, all of these different things that Obiden is rolling out. Yes, I said Obiden, and

it's just nonsensical. Here's the bottom line to all of it, though, twenty five thousand dollars for first time home bars, forty billion for housing solutions and incentives. Where does that money come from. It comes from all of us. It's our money. Do you have the money extra to give for things like that? If you do, great, write a check to the US Treasury and tell them what it's for. Don't make everybody give your cause. If you want to give to housing, help down payments, find a couple and give

them money. This is just the beginning of the Remember the government doesn't have any money. But what it takes from you, it doesn't take it from business. It takes it from consumers. The business is to pass through ten past the hour, ten positions most people don't know about.

by of all people, Howard Stern. It was a moment where a lot of people thought maybe Howard was coming to his senses. But that's the issue. The mainstream media distorts and twists, and they don't often report accurately what candidates really believe what they propose. So the Washington Examiner went out and they surveyed a bunch of people twelve hundred Democrats listen, twelve hundred Democrats and independence asking if they had heard of Kamala Harris's positions on these issues.

A super majority had not heard of any of these individually. A super majority better than the lowest number was seventy one percent did not know what are the positions? Eighty six percent were unaware that Harris would consider allowing death row inmates to vote. Eighty one percent did not know Harris supported the elimination of private healthcare health insurance. Seventy eight percent did not know Harris promoted a fund to bail out violent protesters during the riots of twenty twenty.

Seventy seven percent did not know Harris supported abolishing ice immigration customs enforcement. Seventy five percent did not know Harris was named the most liberal US Senator in twenty nineteen. Seventy four percent did not know Harris said it should not be considered a crime to enter the US illegally. Seventy three percent did not know Kamala Harris co sponsored the Green New Deal. Seventy two percent did not know Harris never visited a conflict zone on the border as

borders are. Seventy one percent did not know Harris supported cutting funding for police, and seventy one percent did not know Harris supported reparation payments to atone for slavery in the US. These are all extremeist, ridiculous, crazy positions Kamala Harris holds, and the overwhelming majority better than the lowest number seventy one percent or more don't know it. How is that possible for someone running for president? How is

it possible? Except that the mainstream media is not interested in objectively portraying the views of the candidates. They put their thumbs on the scales to favor Democrats, and they do it every single election cycle. The only good that comes out of that is the Morning Show with Preston Scott. Shows like mine exist because of that. Seventeen minutes past the hour, San Francisco loses. Another business you've heard of, the Midas Touch. The Midas touch refers to everything that

someone touches turns to gold. They've got the Midas touch. People that garden successfully are known to have a green thumb. They just they know how to get it done in the yard. Every plant, every vegetable, they just they just can get it growing and thriving and producing flowers or fruit or you know, whatever the vegetable might be. But there is an inversion of that. There are there are those that have ideas that are filled with poison and

what they touch gets worse. I would love to know of any proposal that has come from say Gavin Newsom, that has been successful. Now, in fairness, there's got to be something right. I don't know what it might be. Maybe it's the decision to roll back that nine hundred and fifty dollars ridiculousness that he trumpeted, where people are committing crimes up to nine hundred and fifty dollars and it's a misdemeanor. Over nine fifty it's a felony. And

so it's led to organized crime exploding in California. And I mentioned that because it segues beautifully. This is California's the home of Gavin Newsom, It's the home of Kamala Harris. It's the home of illiberalism. Virtually, though maybe not every Nearly every bad idea comes out of California. It's the it's the state that ought to be its own nation, and just do your thing, don't ruin the rest of us.

San Francisco is a classic example of California policies under a microscope, where you can look at them and their impact in a community and what happens because immigration policy or lack thereof border security or lack thereof it shows up in San Francisco. Some of the bigger cases of murders and so forth, of illegals killing American citizens, the shooting down at Fishermen's War. I remember going to Fisherman's War routinely. As a young man. I would travel to

San Francisco with my dad. My brother lived there, and I would work in the booth with my dad doing football games. And I loved San Francisco. I loved riding the cable cars. I loved the restaurants. Food. Fisherman's Wharf was amazing. It's the first place I ever tasted sour dough bread. It was awesome. And then it's just disintegrated to nothing. Well, now san Francisco's lost. It's only Denny's restaurant. And you might think to yourself, Okay, so they lost

to Denny's. There are worse things. It's not about whether it's it's it's such a terrible thing. It's that it's another symptom. You see. Denny's was located in a part of town near where the conventions used to come. Convention goers could always count on going to Denny's for a meal, whatever the hour they operated, until the last day they could, said the franchise owner. Twenty five year run comes to an end. Why crime, crime, You know that nine hundred

and fifty dollars rule. There are no exceptions. That means if you walk out on your bill at a restaurant, it's a misdemeanor. Worse if you get caught. And Denny's had it happen all the time. Now you might not know it, but restaurants that don't have a bar, their margins are so slim. Profit margins for most restaurants are very small. They need you to pay your bill, and so when you have a bunch of people not paying their bill and then you have fewer conventions, you lose

so much money you can't stay open. The moral of the story, this is what you get with California policies and politics, and that's what you get with Kamala. The tea leaves are everywhere and you don't need any special education to read them. You just need to pay attention. Twenty seven past the hour, Big Stories in the press Box. Next on The Morning Show with Preston Scott.

you I was going to go a little deeper. Big stories in the press box this morning here on the program Supreme Court striking down the Biden Harris Title nine change. They insisted, meaning Joe Biden and his team, this wasn't going to affect sports. Of course it would, and that's the whole reason for the change. If you just looked at most of the reporting on this, they're not giving you a lot. It was a five to four ruling,

which just really bothered me. How is it possible that Neil Gorsich, and I mean, I have great regard for Neil Gorsich, I don't understand where he's coming from in joining Sodemayer, Kagan and what is it, Jackson Brown, Katanji Jackson Jackson Anyway, I don't understand how he's joining them on this.

No one has the courage to address it except a few independent The NAIA has, the NCAA no courage, Olympic Committee no courage, some of the professional sports no courage. So what I did is I went to something called the Scotus Blog, and this where people that are a lot smarter than us weigh in on matters of the Supreme Court. And they point out that it breaks down into three provisions. The rulings that the Supreme Court dealt with.

The first recognizing Title nins ban on sex discrimination, including discrimination based on gender identity, utter nonsense. Second provision in the case makes clear that schools that violate Title nine when they bar transgender people from using bathrooms and locker rooms consistent with their gender identity face issues. And the third provision defines a hostile environment harassment to include harassment based on gender identity, states that could require students and

teachers to refer to transgender students by their pronouns. See all of that is ridiculous. Interesting. All of the justices said those three provisions should be on hold, so they didn't have a problem with the overwhelming majority of it. They felt the dissent felt like the lower court rulings were too big, too broad. Now disagree with them, but here's the point I wanted to make here. This really

isn't a five to four ruling. All of the justices agreed that those three provisions were a problem, all of them. All nine justices agreed those three provisions were a problem. They felt like the lower court ruling was too broad, too wide, to encompassing, and the lower court rulings are telling the Biden administration, no, you can't do this, because they correctly are interpreting this as impacting females and athletics.

So a little deeper dive there. Forty minutes past the hour, More to come Morning Show with Preston Scott Little Sons of Thunder segment coming up in just a few minutes. Stop pretending to be a Christian. If you claim to be one, act like one. We'll get to that in just a few minutes. But first, last hour, I got to talking about customer service. And I'm telling you, business owners, one of the best ways to end this this is

bonus content. All right. Keep in mind, one of the things I do around here is I help businesses with their business. For example, if you're listening to me in Panama City right now, it's six forty two in the morning, and you're thinking, okay, here we go, another day of business, another week of operations. You want a little help, you reach out. We can help, okay. But one of the most sure fire away. In fact, I'm going to share

a story. Years ago, I had a client, and this was when I first started this radio program, and he said, I had worked with his father four years, long before I was ever involved in media here locally in this market. I had helped him and build a very successful business. It was his doing. I just helped, all right, with

marketing and so forth. And I said to this son, you can hire me, but until you fix the customer service issues you have in the store, it doesn't matter what I do, because all I'm gonna do is send people your way, and they're gonna get really angry at how they're treated, and they're gonna be walking billboards saying don't shop here. You gotta fix it. Customer services is everything.

It doesn't matter what line of work you're in. If your people aren't giving good customer service, it doesn't matter. So as I was talking about that in the break, Hose said to me, you know, I have a little experience in this. Do tell sir?

nice and stuff. They they're upfront or drive through, and uh, we watch a video when you get picked for the upfront or the drive through, and this training video that had different customers and would zoom into them and it would say, uh, John, you know just found out he has two weeks to live he has cancer and this is Cynthia, you know she her or her mother's in hospice. And it would go through these people in the lobby and kind of giving a detail of their life and

what's going on. And the whole point of that video was, you know, you don't know what's going on in somebody's life, right, so you know you just gotta, you know, treat treat them good, you know, be be be kind, you know, overly nice, you know, because you just you just never know, and and you could really make a difference.

good customer service getting orders right. And it sounds like we're just talking about drive through, We're really not. It doesn't matter what it is. You give people great customer service, they value that. When someone makes a phone call to your business and they talk to a human being, not an automated system, it's a difference maker. It is a huge so much so the industry is pivoting. There's automated answering. Things are dying, not fast enough, but they're more values

being placed on the human interaction. That's all I'm saying. Forty eight past the hour, come back Sons of Thunder segment next on The Morning Show with Preston Scott.

are falling short. And so this is designed to be primarily for guys, but it really can apply to anybody. But we're really speaking to guys. And as I said before the break, you know, if you're gonna call yourself a Christian, act like it. You know, quit quit the excuses for being involved in stuff you shouldn't be involved in. Treating people the way you treat them, well, that's just the way I am. Well that that's a great excuse, but you don't have to be that way. Well, I'm

just wired to be. I lose my temper, Get over it. You know, we talked about what goes in your brain, comes out of your mouth, what the abundance, what's in your heart? When you take stuff in the music, you listen to, the books, you read, the movies you look at, it ends up getting into your heart. And that's what comes out of your mouth. Out of the abundance of the heart, the mouth speaks. And we've been talking about the fact that we fight spiritual fights. We are in

the midst of spiritual warfare. That's kind of what we do. We're not fighting against people so much as forces that love sin and love to trip us up and mock us and mock our faith, and people that love Jesus really and truly, they're just not afraid of it. They're not ashamed of the Gospel. And we've been talking about Ephesian six. It says put on the full armor of God, so that when the day of evil comes, you may be able to stand your ground. And after you've done

everything to stand, you're still standing. Everything around you has fallen, but you're still standing. And it's pointing out the things that you need to do to equip yourself to stand. Belt of truth, breastplate of righteousness, feet fitted with readiness that comes from the Gospel of peace. Take up your shield of faith and the helmet of salvation, and then the sword of the spirit. We can break all those down all the day long, but unless you're willing, it

just doesn't matter. So here's the challenge, fellas. Step up our threes.

And I turned to where I go when I need an expert to give us some insight and better understanding, and that's the Heritage Foundation. And Karinn Williams was kind enough to go up the ladder quite a bit here with this one. Our guest, James Carafano is a twenty five year Army vet. He's got his master's in dark doctorate from Georgetown. He is an expert in national security and foreign policy and serves as Senior cal Counselor to the President of Heritage Foundation and is the E. W.

Richardson Fellow at the Heritage Foundation. James, it's a long and distinguished resume. Thank you so much for honoring us with your presence today. How are you, sir?

job getting to their numbers. We saw a significant decline in propensity to serve, particularly because of the woke and everything else, and and and most people don't know that, like somewhere between seventy percent of American youth are not actually qualified to serve in the military because of the physical standards, They've got health issues, they've got a criminal record,

they have completed high school something I thought. So, you think the vast majority can't even serve right, So, so isn't this great because we're actually getting close to making our numbers now? Well, no, because one is under Biden. The size of the military continues to decline. And you know, we do this thing every year called the Index of US Military Strengths to the Harry's Foundation. We've done it for over a decade and we consistently see in the

last four years declining in military ranting. It's part of that is just because the numbers are smaller, so their goal isn't it's high. The other thing is that they started to do something would sound smart but actually it's a red flag, and that is they started kind of pre enlistment training, so they're actually bringing kids in months early, putting them through PTS so they could get up to the physical standards, actually educating them enough so they could

be equivalent of a high school graduate. And so that's how they're they're rounding out the numbers. The problem with that is that's not a sustainable model. The Brits have been doing this for years because they were literally running out of people, so they were taking unqualified people and they're investing in them to get them to be qualified. That's expensive. First of all, it's not scalable, like you

can't really do that on a mass scale. And if we ever had needed numbers in the military, legitimate numbers in a three and a half million or so, we couldn't sustain that. So this is not going to work long term. And we have two problems. One is our military is too small. The other thing is if we're going to have kids who both have the propensity and capability to serve that is not a military problem. That is a that is a whole of us problems. We're

not educating our children. We're not we're not making sure our children are physically and mentally fit. And that is not a problem for the military solved. That is a problem for us to solve. Our education system as crap are the nutrition and the physical of our children. It's not about money, it's not about poverty right now. How it's literally about not having families, because the lack of a family means you're never going to do any of

these things. Well, you're never going to produce healthy, responsible kids. That's the real root of this problem.

But would you want them to serve under the leadership that is leading our nation's military right now?

solution is not a draft. You probably saw the singer there's a bill they want to draft women, which has nothing to do with military readiness at all. First of all, women have plenty of opportunity to serve in the military, so it's not like it's an equal opportunity thing. The second thing is is the draft is completely useless. If eighty percent of the draft pool is in eligible to serve, you're drafting the people who are volunteering. So it's it's nonsensical.

We don't have training ground, we don't have equipment to outfit a draft military. So the draft is really an anachronism. It's something you would be if we needed to put twenty million people under arms, which I hope our foreign policy never gets kind of that screwed up. So it's about it's about woke politics and about erasing the difference

between men and women. It's not a serious thing to see to see Congress kind of messing around with this, and then people always say, well, we should draft everybody, right, Well, the problem with that is, you know, again, most people aren't eligible for the draft too You're only in the military for two years, so by the time you get trained, you're gone. It's very, very expensive. It's not efficient at all. And people say, well they'll learn discipline. Well look, right

now they're learning to go to drag shows. The military is not. You can build character in the military, but you have to be a person of character when you go in. I mean, I learned my character before I went to West Point. And again it goes back to families. So if you ask me, what's the first thing I would do if I wanted to have a stronger military is I would start to work on the things that build healthy, strong families in America.

all corrupted. Most of them should go. The political leaders should go. The political leadership of the Pentagon should completely go. But this is a fixable problem. We had a terrible military inn or Jimmy Carter, we fixed it. But they all should be gone. That's the thing. But here's the thing. We're absolutely right. People. The number one reason people enlist, and more importantly re enlist and stay in the military, the number one reason is they feel like they're doing

something useful. It's not pay it's not the GI bill, it's not promotions, it's not hay raises. It is and I feel like I am contributing to something positive and constructive. And so you're right when you when you throw kids in Afghanistan and then you tell, oh, this is just a big mistake, we're lieving and then thirteen die and you say, oh, it's a perfect operation that does not instill trusting competence in the rank and file of the military.

is second a mem right. America as a country is a super hard target, which is things why open border is so unbelievably stupid, because we were creating our own vulnerability that didn't exist until we created it. They want to beat us by having us withdraw in the world,

weaken ourselves not be seen as a good ally. That's why declining military writing thiss is so freaking dangerous because it could accidentally lead to wards and it couldn't intentionally the wars that they escalate, like the invasion of Ukraine. So if people are seriously interested in this, what I recommend is we have this on our websites called the US Index of Military Strength. They just have to go on a search engine. You can find it in two seconds.

It is the only it is the only objective assessment of the US military in the world. The Pentagon doesn't even do this. It's the same measure every year in and out, whether it's a Republican officer Democrat in office, and it looks at the US, it looks at its enemies, it looks where we have to fight. It is. It's like five hundred pages and thousands of footnotes. It's unbelievable,

and you can find that info. But here's the road it all leads to, because it does go back to who is the president of the United States, and not until people who vote for him, not republican Democrat, doesn't marry me. I'm a dog in the fight. But look, people say, well, I'm voting on taxes, I'm voting on the orange chair, I'm voting on the Hyaeno ass right, And the reality is that it doesn't matter what you think

you're voting for. You are voting for the commander in chief of the United States, whether you want to believe that or not, whether you care or not, you are and the kind of military you're going to get is dependent upon the per that you elect. And I know because I've seen this for decades. I came in the army under Jimmy Carter, I saw the army under Ronald Reagan, Bill Clinton, the Bush's are ack Afghanistan. I've seen all these things and it all traces back to the person

you put in the oval office. So if you don't like the military you have, you just have to say, how why did that election turn out the way it did?

That's our number one mission number two, which in ten years will be even more important. And nobody gets this a matter of fact, nobody gets the fact that parents actually is the chief Space Officer in the United States, head of the US Space Council. We just stranded two astronauts in space for a years. In ten years, who dominates the space is who's going to win wars on Earth? Period drop mic and the statements.

little cool though, the high temperature sixty three degrees. I'm NewsRadio one hundred point seven w flas Terry Smith in the Weather Channel forecast Center.

is still good because it's in Dublin, Ireland. All right, Just a quick reminder, the Coaches Show is tonight those of you in PC ninety four to five ROCK ninety four point five in Panama City and starts at six o'clock Central time, and for those of you in the Tallahassee area on ninety four nine T and T at seven, so seven o'clock Eastern, six o'clock Central and Mike Norvel and the dulcet tones of Jeff Colhane talk FSU football

before they head to Dublin. Man, I'll tell you, I've it's both teams have to deal with it, right, but I gotta believe they And I asked, Jeff, did the team, you know, the staff figure out how early to get there so the body has time to acclimate they're going to play at twelve o'clock our time, five o'clock local time in Dublin, so I would assume so. But there's still that time change thing is still a thing. So they're gonna have to do this as if they're playing

a noon time kickoff. That's how they're gonna have to have. They're gonna have to have the pregame meal, all of their pregame activities set up as if they're kicking at noon. That's the only way they're gonna function. It's gonna be football season starting. What It's crazy? Can FSU punch through the regular season? Can they do it again? Can they really go undefeated again? As of right now, they've got three teams ranked in the top twenty five on their schedule.

Three they got Notre Dame, they got Clemson, and they've got Miami. Now that'll probably change. Some will maybe come into the rankings that aren't now, maybe some will drop out. I don't know, but it'll be interesting. All right, big stories in the press box. That was not a big story in the press box, but it was worth talking about because it's FSU, right. I just think this is probably the best thing that I can do in the time remaining before we take a break and go to

the rest of the big stories. This is one of the big stories in the press box. It is perhaps the shortest political add in history.

Welcome to the Morning Show with Preston Scott. Forty one minutes after the hour tomorrow, we'll talk about the opening night of the DNC. I'll just say this. On the front end, they're doing free abortions. They're offering free abortions and free visectoms. One is horrible, the other is brilliant. Please please, that's one way to thin the herd. Let the liberal men out there go ahead, get yourself snipped, fellas, do it.

twenty three years. Sure takes courage to talk, No, it doesn't. This is the courage to talk about the obvious. It's it's just what what is? What is going to happen in Chicago? I mean, I don't wish anything bad, but what's gonna happen? As a bunch of anti Semites arrive in downtown Chicago today. They're allowing them to protest. They're not allowing pro Israel protesters. Tell me how that squares with the law, But this is Chicago. Laws don't apply.

Other big stories in the press box, the economic plans of Hillary Hillary good grief, Kamala Harris talk about a Freudian slip, are being just panned by even the most extreme left wing media outlets. They're just laughing at her. Now there you watch They've they've started. I've been I've been paying attention to their headlines, and they're starting to soften a little bit. Why because Kamala is in full panic mode. Because the legacy media outlets that carry her

water all said, you've lost your mind. One to paraphrase, wrote this, when someone's calling a communist, it's best not to roll out a completely communist idea and give credibility, credibility nothing. That's what she is. She's a Marxist. If you don't know her dad, who I believe was a professor at Stanford or something, her dad's an all in Marxist, big lover and supporter of Marxism. Kamala just grew up

in it, steeped in it. It kind of dovetails to what James Carafana was talking about the importance of moms and dads teaching your children. Well, Kama's Kamala's dad. She she's all in what can be unburdened by what has been. That's straight Marx. That's Karl Marx distilled Supreme Court striking down the Biden Harris Title nine change. There's a lot of nuance to it, a lot of questions as to what Neil Gorsich was doing, citing with the liberal wing

of the activist ring wing. I should better say I'm trying to get away from conservative and liberal wings. It's originalist and activist, the activist wing. Gorsich has his reasoning. I can't say that I'm going to agree with it once I fully understand it. He's not agreeing with them on policy. Because here's the little undercurrent of the story on the Title nine is that all nine of the justices agreed that three key provisions of the Title nine changes need to be put on hold. No, no, they

don't need to happen. The problem is that four of the justices thought that the lower court rulings were quote overly broad. The other five said no, and you can't. They just don't need to do anything. Title nine is fine as it is, so as of now that prevails,

and that's good. I just don't like the margin. And then there are changes in the housing market as it relates to selling, buying and selling homes, and it has to do with commissions that five to six six percent that's divvied up sometimes between the buyer's agent and the seller's agent. All that's negotiable now, and there will be an additional contract required. So it's going to add some complexity,

but it's a thing. So just understand that that's a thing out there if you're buying or selling a home. All right, forty seven past the hour, come back. I got a personal note from Donald Trump quickly a little file to our visit with James Carafano of the Heritage Foundation. If you go to Heritage dot org slash military. That's it. The Index of Military Strength is right there, the only non governmental and the only annual assessment of US military strength.

If you want to know what's going on and where we're falling short, how and why boom, there it is. So I've got it. Saved, so you if you forget, you can always shoot me an email President at iHeartRadio dot com. And don't forget if you're listening to the radio program outside the broadcast area of North Florida on iHeartRadio anywhere in the fruited plane or around the world if that's where you live, not visiting, but if that's where you live, send me a note, Presdon at iHeartRadio

dot com. I'd love to know how you found the show and why you keep listening. So tell me where, how and why? Where? How and why? Okay, Preston at iHeartRadio dot com. I mentioned a personal letter. It was addressed to me. It's got his signature right here, President Donald J. Trump, dear fellow patriot, Preston Patriot. Okay, whatever, I don't mind. I know you don't have much time, so I'll get right to the point. The Republican National Committee and I urgently need your help if our parties

to win back the White House in November. Well, the most important election in our nation's history is just months away. Next two months of the campaign are critical to funding the RNCs, get out the vote and candidate support programs that are crucial to helping elect a Republican president, making certain criok of Joe is sent packing back to That's why I've sent two special reply envelopes. Oh man, I thought it was a note to me. I just got this a couple of days ago, and it doesn't even

mention Kamala Harris. Come on, guys, Come on, guys.

economic plans. We played also the shortest campaign ad ever, it's thirteen seconds. Had a great visit with James Carafano of the Heritage Foundation talking about our military readiness as it relates to recruiting. Why we're falling. It was interesting insight, he said. It comes back to mom and dad and what's going on in the home. I think it's a little more complex than that. San Francisco losing its Denny's

Ten Radical Positions. Kamala holds that most people better than seventy one percent on the minimum don't know.