Ep. 14: Legendary Brands Have Two Engines
Episode description
If you want to build an organization that makes a lasting difference, if you want to be one of the legends in your category, you have to build two engines: a customer experience engine and an employee engagement engine. After a lot of requests for what Scott does in his consulting firm, he shares the core insights that he and his team have used to help build some of the biggest and best brands of our time.
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