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Pink Elephant - The IT and ITIL Service Management Experts
Pink Elephant, The ITIL Experts
•
www.pinkelephant.com
Education
Training
Education Technology
The podcasts dedicated to leading the way in IT Management Best Practices .
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Episodes
PR43 - Major Incident and Root Cause Analysis
Jun 11, 2013
•
23 min
PR42 - Becoming A Change Agent
Jun 11, 2013
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23 min
PR41 - The Evolution and Children of Service Level Management
May 01, 2013
•
23 min
PR40 - Using Agile SCRUM For ITSM Projects
Mar 05, 2013
•
31 min
PR39 - Service Orchestration
Feb 27, 2013
•
24 min
PR38 - Pink13 Show Preview
Jan 29, 2013
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30 min
PR37 - Managing Trains through Tunnels
Jan 25, 2013
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32 min
PR36 -PR Radio 2012 Top Shows Review
Dec 14, 2012
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34 min
PR35 - Customer Self Service
Dec 14, 2012
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29 min
PR34 - Online Learning and Emerging Trends
Nov 22, 2012
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29 min
PR33 - ITSM Is Just BSM with IT Examples
Nov 01, 2012
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30 min
PR32 - Project and Change Management Integration
Sep 28, 2012
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31 min
PR31 - Experiential Learning and Simulations
Sep 26, 2012
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28 min
PR30 - Global Process
Aug 27, 2012
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31 min
PR29 - Justifying Service and Process Improvement
Jul 16, 2012
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28 min
PR28 - The Role of The Service Owner
Jul 06, 2012
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29 min
PR27 - Dealing with Rogue Support Agents
Jun 18, 2012
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27 min
PR26 - Distributed Service Desk Strategies
May 21, 2012
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30 min
PR25 - Communication and Education Planning
Apr 30, 2012
•
30 min
PR24 - Problem and Availability Management The Conjoined Twins
Apr 05, 2012
•
30 min
PR23 - Demand Channels
Mar 19, 2012
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29 min
PR22 - The Service Management Office 2.0 (Live From Pink12)
Mar 05, 2012
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23 min
PR21 - Culture and ITSM Transformation Projects
Feb 06, 2012
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28 min
PR20 - Deploying vs Documenting Processes
Jan 23, 2012
•
34 min
PR19 - The Strategic Role Of An IT Operating Model
Dec 29, 2011
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32 min
PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters
Dec 13, 2011
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26 min
PR17 - Technology vs Service Management
Nov 22, 2011
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26 min
PR16 - Request Fulfillment
Nov 01, 2011
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27 min
PR15 - Business Relationship Management
Oct 20, 2011
•
29 min
PR14 - Supplier Management
Sep 14, 2011
•
30 min
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