All too often we have been feed false data like the patient is always right, or never show your emotions with your staff. We try to please everybody and in the end we wind up frustrated with ourselves. It’s a new world out there with more informed people and a disastrous health care system. We need to be aware of the staff training that is needed in order to make a positive change.
You need to consider the type of practice you have in terms of the patient public you are servicing and the employment market you are reaching. There is not a one-size-fits-all solution for every type of practice out there today. However, there are some real factors you need to consider when selecting your compensation package if you want it to contribute to the company culture you're trying to develop. There are only two things that truly upset if the physical therapist and that is when you pla...
Based on what I have observed there is a lot of misinformation being passed along from others interpretation of how one is to appropriately charge and code for a therapy session when those other people have not taken the time to research the topic. As a result, far too many new grads are spending more time worrying about getting into trouble and losing their license due to fraudulent charging than they do getting the information for themselves. Unfortunately, DPT schools are more often than not ...
As a PT practice owner, many think it’s going to be something that it’s not. No matter how good things are going it’s going to be hard and when things are not going well it’s going to be harder. It’s the responsibility we all have as owners to gain the presence of mind and skills on how to succeed in overcoming these challenges. No matter what you are going to be faced with them so ask yourself are you prepared to confront each one head on and have the confidence that you gave the right answer o...
This week we interview an awesome member of our Billing team, Stacey, who is an Account Control Manager. Stacey discusses her role in servicing physical therapy private practices as well as the changes in Medicare. Tune in for some powerful tips and tools regarding billing & collections and insurance coverage in private practice.
Having the best company group culture that is full of upbeat, energetic, productive staff members who enjoy their job and the people they work with is what every owner wants for their practice. How to get there is a topic for many books and lectures. I have found a method that has worked well for me and many of my clients over the years and it starts with us being true to our intentions as to why we went into private practice, to begin with. If we hire based on the person and their intentions th...
It seems everyone I meet today has lost their mind in a sea of rationalization and justification for the most outrageous behaviors from their staff. I get that it is human nature to try and make sanity out of insanity but when you do that you are committing a big mistake. A mistake that doesn’t only affect you but your staff, patients, and your family. Learn how to approach and resolve staff issues
Offering the right bonus structure and/or incentive program can make all the difference in the world to your staff and your practice. The funny thing is I have found there is not a one-size-fits-all approach to optimizing the performance of your staff because depending on where you are practicing in the country people value different things. As owners, we need to pay attention to the needs and wants of our own particular staff and originate a system of exchanging with them that actually brings a...
Revolutionizing Physical Therapy private practice must start with environment first. It will then lead into the proper structure which will attract the right personnel so that you have who you need to help you implement the best systems of operations. So many owners know what they don’t want and they can often articulate what’s less than ideal in their practice but they don’t have the solutions necessary to bring about the change they desire. The first step is knowing how to attack the situation...
In this ever-changing healthcare system of ours, many are finding that it’s time for them to take back control over their lives and drive the narrative instead of being the effect of the insurance carriers. Is it better to go all cash-based or stay in-network and continue playing the insurance game? Maybe it’s time to take back control with a proven HYBRID Model. As insurance carriers continue to reduce reimbursement and the federally funded programs are becoming increasingly more difficult to d...
It’s more important than ever before that as owners we find ways to bring in good spirited fun and games into our office, for both our patients and staff. By survey, the highest reported degree of job satisfaction is based on staff friendliness resulting in the optimal workplace culture. If we turn our focus to servicing not only our patients but our personnel, community, and referral sources we will have something truly special that will be felt by all.
Almost every PT private practice owner I have worked with has shared with me their dream that life would be better once they owned their own practice. However, almost one-for-one they didn’t understand the full scope of what they were getting into. Yet, there is one common thing that all successful owners do understand and that is how important it is to be focused, with unwavering commitment, to their goals. Even though they may lack the experience and skills necessary to navigate easily through...
All owners are responsible for the quality of their patient’s care, as well as their patient’s overall satisfaction with your practice. Your practice is a reflection of who you are and what is important to you. Your patients shouldn’t be experiencing anything that you wouldn’t want to experience yourself. All too often practice owners place too much attention on generating more revenue rather than having their attention on what is most important to the viability of your company, which is making ...
As the owner of your own practice, you are not only responsible for the quality of patient care, and satisfaction of your employees, but also the viability of the organization you created. When it comes to your finance division it is important to understand the strategies and concepts necessary for maximizing your Net Revenue. All too often practice owners place their full attention on generating more gross revenue when in fact net revenue is the only thing that really matters when it comes to t...
As the owner of your own practice, you are not only responsible for the quality of patient care, and satisfaction of your employees, but also the viability of the organization you created. When it comes to your finance division it is important to understand the best set up and workflow to maximize your operational needs. All too often practice owners place their full attention on their front desk and clinical staff workflow and operations while the billing and bookkeeping "back-end” lags behind....
As the owner of your own practice you are now being looked upon as the leader of your group, and as that leader, your staff will only follow you if they trust you. Trust is built on transparency between you and your staff. The same could also be said for any marriage or friendship the basis of all healthy relationships can be found in the foundation of trust and respect.
The year was 2001 and I had just completed my second year in private practice. Back then I thought if I gave everybody everything they wanted they would love me and my staff morale would be high and everybody would be happy. Why wouldn't it work that way? I was giving everyone everything they wanted. One hour treatments, paid documentation time, paid lunch, full-time benefits for working 36 hours or more and I don't think I ever denied a time off request. The reality is the more I gave the less ...
The year was 2003 and I was losing my shirt financially. I was $85,000 in debt losing $5,000 a month when my wife told me we have $15,000 left our name and that if I had a solution I better put it in play now. Like so many other PT owners, when things are going well we will bury ourselves in patient care. It was not until I was willing to look at the areas of business that I did not have the understanding in that I needed that things began to change. The more I forced myself to learn how to do b...
Since the very beginning when I started consulting private practice owners back in 2004 it was the button of “How to get more new patients” that attracted the most owners to consulting services. Even though we all knew it was because of them failing to be a good leader, time manager, quality control officer, personnel establishment officer, and an overall good executive that was the real problem. Typically, people cannot easily see the faults in themselves but are quick to point out the faults i...
In today's podcast, you will learn the importance of the four key elements for personal growth. Only through your ability to CONFRONT others with effective COMMUNICATION while taking full ACCOUNTABILITY to achieve maximum UNDERSTANDING will you be able to gain their AGREEMENT. You will also learn that your company's culture must be established by you and I have provided you a three-step approach in order to achieve the company culture you desire.
In this podcast, you will hear how leadership starts with leading you. If you ever wanted to be a better leader and learn some tips on how to build a better team within your office thus creating the company culture you really want, we will be going over several tips that have already been proven successful. In today's business environment it’s also vitally important to step outside of our own profession and learn from others who have a proven track record of success.
In this episode, we will be focusing on the recent repeal of the Medicare Therapy Cap, as well as some workable solutions for how to succeed in the future of physical therapy private practice under the new payment model.
