Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss how the traditional hotel business, the sharing economy, co-working, co-living and more are transforming the future of the hotel business into something new. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
Sloan Dean, COO and Jarrad Evans, CIO of Remington Hotels explain their corporate strategy, the state of the hotel business as they see it, and discuss their portfolio and what it’s like having a property in Alaska. First, Jeff Crabiel, GM Westin Nashville discuses what it’s like running his hotel, catering to the convention crowd, the explosive growth of the hotel business in Nashville and lots more. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us yo...
The key to a traveler’s heart nowadays seems to be through the stomach. Food tourism already makes up over a quarter of total travel revenue, and it is expected to grow significantly in the next 5 years. Not only are food and beverage (F&B) experiences a giant source of additional revenue, but prosperous hoteliers have already discovered that these experiences are a lucrative source for driving loyalty. Listen in to learn about this growing trend and why hotel revenue strategies and loyalty ...
What is conversational ecommerce? Our guest explains that it’s the intersection between messaging apps and shopping, empowering brands to interact directly with consumers. How does this impact the guest journey? The guest experience during their stay? Your hotel revenue? Only one way to find out…listen in now! Guest: Lex ten Veen, EVP Strategic Partnerships, Uberall, former CEO of Navads Time: 28 min
Some more insight gleaned at The Lodging Conference. We speak with Geoff Andrew, CEO of World Hotels about why they were acquired by Best Western Hotels & Resorts. First, Peter Berk, PMZ Capital on state of hotel financial markets as interest rates are at “generational lows” according to Berk. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. LIKE us on F...
This past week we had The Lodging Conference in Phoenix AZ and Glenn up his analysis on the event from all perspectives. Then we learn about the new Atwell Suites brand by IHG in an interview with VP Jenn Gribble. They’re making a play for what they call the long stay of four to six nights. Then Glenn speaks with industry icon Kirk Kinsell. From leading IHG and Loews, to starting his own investment company, we take a look at his career, his various leadership positions, what he’s up to now and h...
Glenn and Estella are joined by Cliff Galitz from Google Travel to break down Google’s efforts to simplify the guest’s travel planning process and how to secure your hotel strong leads by leveraging Google My Business and all the cool intelligence and automation wrapped up in Google Hotel Ads. Guest: Cliff Galitz, Partner Development Manager, Google Time: 18 minutes
According to the execs at Selina, the brand is not just a hostel, it’s a place to connect with others. It’s also a place for creating community and coworking. Essentially, it’s the future of hospitality, a trends Glenn has been squawking about for years. He talks to Ravi Govada, Head of Global Market Research at Selina about the brand and how it’s leveraging the latest trends. But first, Glenn and Michael Taylor, Travel Practice Leader of J.D. Powers discuss being satisfied with airlines, and wh...
We attended the Legislative Action Summit this week and caught up with AAHOA Chair Jagruti Panwala, Congressional Representative Ed Case, Best Western Hotels & Resorts’ COO Ron Pohl. But first, Glenn and his special cohost Anthony Melchiorri discuss the major issues affecting the hotel business in this unique crossover with the Checking in with Anthony and Glenn podcast ! Subscribe to Checking In with Anthony and Glenn Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novaca...
Savvy hoteliers are taking control of their hotel’s reputation with guest feedback technology, but it’s their embrace of Customer Experience 2.0—dealing with issues, real-time, and putting that data in motion, that is making a huge difference. Why is this different than historical hotel surveys? It’s easier than ever to engage with a guest while still in-house, gathering positive, and negative feedback, but most importantly, allowing issues to be resolved before the guest leaves, before they bas...
Recorded during Red Roof’s brand conference this week, Glenn chats with both red Roof President Andy Alexander and Chief Development Officer Phil Hugh. They discuss the annual conference, respective brand updates and much more. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsors: Red Roof , Almo Hospitality Subscribe on i...
Hey hoteliers! It's budget season. Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss what you need to be thinking about most when it comers to figuring out next year's spend for your hotel assets. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
Grand Rapids wants your business, so they created a special Hotel District. What it means and why this might be a great idea for your community. We chat with George Aquino, vice president and managing director, AHC+Hospitality to learn more. Then, with Lindsay Wilkinson who is Director, Corporate Responsibility – Environment and Commercial Integration at IHG shares why the company is jettisoning it’s small amenity bottles in favor of bulk dispensers and what it means to both guests and hoteliers...
Big news from Aimbridge Hospitality and Interstate Hotels & Resorts as they announce plan to merge. Bruce Ford of Lodging Econometrics and Glenn break the deal down and analyze the ramifications. What do you think of the deal and how do you think it'll affect the overall hotel business Watch the video version on FB, LinkedIn, You Tube and at NoVacancyNews.com...
Hoteliers have been talking about collecting data for years, but have struggled to turn it into something practical. Now, the advances in technology and processing power are allowing the use of machine learning to leverage that data in meaningful ways. But, what does that really mean? Kelly McGuire sits down with Glenn and Estella while at HITEC to break all down for us. Guest: Kelly McGuire, PhD, Revenue Management, Cornell and former Sr VP, Revenue Management at MGM Sponsors: Cendyn and GComme...
Here's a vibrant discussion on staff security and safety. This panel was hosted by Glenn Haussman and features: Adrienne Weil – VP of Strategic Partnerships, AHLA Parminder Batra – Co-Founder and CEO, TraknProtect Steven Norris – VP of Business Development, BluIP Einar Rosenberg – Chief Innovation Officer, Creating Revolutions Robb Monkman – Founder and CEO, React Mobile Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Gle...
In our first segment, Fabian Bartnick shares details on a new Esports league for Revenue Managers. It’s coming this fall so the question is, do you have the mettle to win? Join now at https://www.therevenueleague.com/ Then, Christine Magrann, COO of Makeready on creating winning hotel brands that stand out in their markets. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @T...
In our first segment, Glenn gives us a quick update before heading into a chat with Nicolas Martinez who develops hotels for Hilton in Mexico. What’s his job like? How does it differ being in Mexico with so much territory? We find out! Then Rick Colling, Global Head of Homewood Suites by Hilton go deep with the brand to explore 30 years of history, where the brand stands now with a smidge fewer than 500 hotels and plans for the future. Plus, we learn how Rick got started in the hotel business an...
Seasoned Revenue Manager, Collette Barss, joins Glenn and Estella on the floor at HITEC 2019 to talk about moving the use of a hotel’s property management system beyond simply ‘check-in’ and ‘check-out.’ But, the PMS is siloed is it not? Where can we go from here and what’s on her wish list? Listen in to found out! Guest: Collette Barss, Revenue Manager, Portola Hotel & Spa Time: 21 minutes
In our first segment, Derek Gagne, Associate Principal, EDSA shares how outdoor spaces of hotels and resorts are being reinvented with elements such as swim up suites. We look at projects such as Venetian Las Vegas, Hard Rock Hotels in FL, and Atlantis. Then Jay Stein, CEO, Dream Hotel Group, discusses how the brand continues to be a powerful boutique offering for customers and the investment community. He also reveals a new project and how the brand loves secondary markets. Subscribe to our wee...
Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman delve into the strange state of the hotel business' financial health. Is it up, is it down, does it matter? And of course, what YOU can do about it. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
For this bonus episode we present a panel discussion focused on personalization, guest experience and the CRS, which was recorded during Amadeus' annual customer conference. Panelists: Curtis Brewer – SVP, Reservations and Website Solutions - TravelClick Will Darrah – VP, Reservations – TravelClick Ted Horner - Managing Director - E. Horner & Associates Tim Kinsella - SVP Global Sales, CRS/PMS/Payments – Amadeus Patrick van der Wardt - VP Product Strategy, Amadeus Hospitality Platform - Amad...
In our first segment, Bruce Ford, SVP, Lodging Econometrics shares the latest stats regarding the new hotel construction pipeline. We learn which markets are hot, which ones are way too hot, and lots more. Then Hannes Spanring, CEO, and, Ben Cary, SVP, Development USA with MEININGER Hotels share the 20 year old history of this hotel/hostel hybrid, how the brand has suddenly found itself in the middle of major hotel industry trend, and the company’s North American expansion strategy. Subscribe to...
Have you heard Checking in with Anthony and Glenn? Well, it’s the show’s one-year anniversary this week! Travel Channel’s Hotel Impossible host Anthony Melchiorri, and No Vacancy’s Glenn Haussman teamed up for the ultimate podcast. Episodes focus on the hotelier’s life, career improvement, dealing with all that life throws at you and lots of great behind the scenes stories from the hotel business circuit. Here's a look listen back to the first ever episode where hosts Anthony Melchiorri and Glen...
Keeping Sales, Marketing, and Revenue Management on the same page in a 20-property boutique hotel collection is no small task. This is not a big brand, with big brand support. These small departments are crafting unique experiences from the mountains to the sea. Dan Rollins from Auberge Resorts Collection joins Glenn and Estella and walks them through how these teams decide on a single source of truth, from which systems, and who sees the most relevant data for them, how to set goals, take actio...
Recorded live in San Antonio with Home2 Suites by Hilton Global Head Adrian Kurre, this show discusses the state of the extended stay brand, the health of the extended stay market and what’s new and upcoming for this Hilton brand. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof , Almo Hospitality Subscribe on...
First up Jason Bennett, CMO of Lifeafar , He discusses investing in hotels in Colombia and Puerto Rico, as well as the state of the respective regions. Then we speak with the CEO of Outrigger Hotels and Resorts Jeff Wagoner about how he’s transforming a formerly family owned company into an international hotel powerhouse. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @Tra...
First up is Stuart Butler, COO, Fuel Travel who shares the results of the company’s latest edition of its annual Leisure Travel Study. Get your copy at https://www.fueltravel.com/2019-leisure-travel-trends-study/ . Then we speak with Kenny Dickerson, Co-Owner & Managing Member at COACHILLIN' who shares his reluctance in getting into the cannabis business. Here’s what changed his mind and is making him millions. Plus, Roger Bloss joins to complement his appearance on No Vacancy this past spri...
First up is Jared Williams, GM of the Canvas Hotel Dallas who shares what it takes to redevelop a hotel into a new design forward, neighborhood focused property that people will pay a premium for. Then we speak with Greg Aden, Leadership Coach and Business Consultant who shares some great advice on how to rev up your career whilst also learning to be a better human being. And Glenn gets some valuable parenting advice. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancyne...
Sean O'Neill, Reporter covering travel technology at Skift joins Estella and Glenn on the Hotel Tech podcast for a special show covering the technologies he was excited about during HITEC 2019.
