Blending Assertiveness & Friendliness with Hamilton Chan, Esq.
Aug 13, 2019•41 min
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Episode description
Managing the inherent tension between the “friendliness” that comes from rapport and the assertiveness that is required to be effective can be tricky. In this episode we cover the following:
1. How to build rapport.
2. How to stand your ground.
3. How to manage the flow of information.
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