Send us a text This episode’s guest is Mike Carr, Vice President of Sales and Marketing at INTENSE , to explore the brand's storied history of innovation and focus on building future success. From its humble beginnings in the 1990s with founder and CEO Jeff Steber crafting aluminum frames in his garage, to developing performance-proven carbon models, INTENSE has always been focused on “form and function." Mike shares how that spirit of craftsmanship and performance continues to drive the company...
Apr 08, 2025•54 min•Season 5Ep. 28
Send us a text Did you miss our last Growing Ridership Panel? Listen to the recap on this week's Friday Flex. The NBDA is holding quarterly forum style meetings on Growing Ridership and Retailer Foot Traffic . The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics. Support the show...
Apr 04, 2025•1 hr 11 min•Season 5Ep. 27
Send us a text In this episode, Tony Steward , owner of The Bike Lab , shares how the Entrepreneurial Operating System (EOS) can help bike shop owners regain focus, build stronger teams, and break through growth barriers to achieve lasting success. Tony explains why EOS is more than just another business trend—it’s a proven system that simplifies operations and helps you focus on what truly matters. If you’re ready to move beyond "fire-fighting" mode and build the bike shop you've always envisio...
Apr 01, 2025•50 min•Season 5Ep. 26
Send us a text If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.com Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bi...
Mar 28, 2025•37 min•Season 5Ep. 25
Send us a text The NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance. Listen to our December 10th panel in this episode. Support the show
Mar 25, 2025•1 hr 35 min•Season 5Ep. 24
Send us a text This week's Flex we're talking about Inventory Turn: what it is, and how you can implement it more in your store. Support the show
Mar 21, 2025•12 min•Season 5Ep. 23
Send us a text This episode’s guests are SRAM Technical Field Guide Sean Owen and Midwest Regional Manager Dan Jennings for an actionable discussion about service center add-on sales and modernizing service packages. They’ll share valuable insights on how retailers can enhance customer experience, drive profitability, and adapt to the evolving landscape of bicycle service. Tune in for expert tips on building stronger connections with customers and adding value to every service transaction. Suppo...
Mar 18, 2025•55 min•Season 5Ep. 22
Send us a text Our Friday Flex is a shorter episode with quick business tips for specialty bicycle retailers. This week Heather covers mastering inventory cycle counts in your bike shop. Support the show
Mar 14, 2025•9 min•Season 5Ep. 21
Send us a text The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportat...
Mar 11, 2025•1 hr 7 min•Season 5Ep. 20
Send us a text It's a quick hit Friday Flex covering key takeaways from our Consumer Research report! Support the show
Mar 07, 2025•10 min•Season 5Ep. 19
Send us a text Today is a Bicycle Retail Radio recap of our State of the Canadian Bicycle Industry webinar. In case you missed it, listen in to this 60-minute webinar exploring the current state and future outlook of the Canadian bicycle industry. This expert panel discussion featured: Patrick Duquet, Commercial Logistics Manager and Edward Wright, Vice President, Canada from HLC , a leading distributor with valuable insights into supply chain trends and market dynamics. William Leishman , Presi...
Mar 04, 2025•57 min•Season 5Ep. 18
Send us a text How can you reinvest in your business by doing a simple clean up? Heather has some ideas. Support the show
Feb 28, 2025•9 min•Season 5Ep. 17
Send us a text Kenny Belaey, founder of Bentonville Bike Fest , joins us to discuss this year’s event, including the debut of E-Mobility Day, the NBDA Retailer Summit, and exciting new activities. He shares how the festival has evolved, the challenges it faces, and what makes Bentonville a top cycling destination. Tune in for an inside look at this year’s festival! Support the show...
Feb 25, 2025•44 min•Season 5Ep. 16
Send us a text Introducing our first retailer guest on the Retailer Design Flex: Bike Central. Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues. For the best experience, watch this episode and more at our YouTube channel . Support the show...
Feb 21, 2025•1 hr 3 min•Season 5Ep. 15
Send us a text The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportat...
Feb 18, 2025•1 hr 6 min•Season 5Ep. 14
Send us a text Fall in love with the transaction increase efforts this week! Support the show
Feb 14, 2025•7 min•Season 5Ep. 13
Send us a text Christina B. Baanders-Decker, owner of Midwest Cyclery in Kansas City, shares her journey of running a family-owned bike shop for nearly a decade. We discuss the challenges of adapting to the changing cycling landscape, balancing passion with financial decisions, and the strong community ties that make her shop more than just a business. Support the show...
Feb 11, 2025•53 min•Season 5Ep. 12
Send us a text This episode NBDA President Heather Mason talks about what it means to "eat the frog" and how a crazy phrase can help transform productivity. Support the show
Feb 07, 2025•8 min•Season 5Ep. 11
Send us a text We held our first quarterly forum style meeting on Growing Ridership and Retailer Foot Traffic this past January. This week we're featuring the recording as the NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. Support the show
Feb 04, 2025•1 hr 29 min•Season 5Ep. 10
Send us a text This week's Flex episode is the recording of our 2024 annual meeting. Listen in to hear what we accomplished over the past year, staff and board introductions, and a forecast for 2025. Support the show
Jan 31, 2025•44 min•Season 5Ep. 9
Send us a text The NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance. Listen to our December 10th panel in this episode. Support the show
Jan 28, 2025•1 hr 27 min•Season 5Ep. 8
Send us a text If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.com Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bi...
Jan 24, 2025•41 min•Season 5Ep. 7
Send us a text Our guest today is Joshua F., President of the National Youth Bike Council , a youth-led nonprofit dedicated to empowering young people and equipping them with the tools, leadership skills, and role models they need to become leaders in their communities. Joshua shares the inspiring story of how the council was formed, its mission to amplify youth voices in cycling, and its vision for creating a stronger, more inclusive cycling culture across North America. We dive into why bicycl...
Jan 21, 2025•40 min•Season 5Ep. 6
Send us a text Today's guest is Carina Hamel, founder of Bivo and a passionate advocate for sustainability, cycling, and healthier living. In this episode, we dive into Bivo’s innovative approach to reducing waste in the cycling industry and the science behind ditching plastic. We’ll explore how Bivo partners with retailers , tips to grow bottle sales, and a glimpse into the future of hydration technology. Whether you're a retailer, cyclist, or sustainability enthusiast, this episode is packed w...
Jan 14, 2025•35 min•Season 5Ep. 4
Send us a text This weeks' episode features how to boost your income stream by offering bike rentals. Support the show
Jan 10, 2025•9 min•Season 5Ep. 3
Send us a text In this episode, we’re thrilled to welcome Amanda Carey, President of the National Interscholastic Cycling Association (NICA) , to explore the powerful ways NICA and local bike retailers can work together to inspire and support the next generation of cyclists. NICA's programs are bringing thousands of youth into the sport, and this conversation will give bike shop owners a deeper understanding of how they can join this movement to grow ridership, drive in-store traffic, and build ...
Jan 07, 2025•49 min•Season 5Ep. 2
Send us a text This week's Friday Flex focuses on how to boost your bike rental income. Support the show
Jan 03, 2025•10 min•Season 5Ep. 1
Send us a text In this exclusive interview, CABDA Show Director Jim Kersten shares insights into the upcoming 2025 CABDA East, Midwest, and West shows. We dive into his thoughts on the state of the bike industry, the decision to host CABDA West in Las Vegas, exciting programming highlights, the Sales Rep of the Year contest, and his call to action for the industry. Plus, learn what makes these events a must-attend for retailers and suppliers alike. Support the show...
Dec 31, 2024•53 min•Season 4Ep. 103
Send us a text How does your first impression look? Learn what makes a good retailer window in this special episode of Bicycle Retail Radio. Our Retail Design Flex features Brian from Fixture Lab and NBDA President, Heather Mason. For the best experience, watch this episode and more at our YouTube channel . Support the show...
Dec 27, 2024•1 hr•Season 4Ep. 102
Send us a text Enjoy this end of year recap with our friends at Human Powered Solutions . Once a month they come on the show to recap their Micromobility Reporter and today we're talking about what to expect as we transition into 2025. Support the show
Dec 24, 2024•58 min•Season 4Ep. 101
